Nic Brough -Adaptavist- Expert

I'm afraid there is nothing we can do for you here. You will need to read the logs in some detail to get to the bottom of the problem, and I know that's painful because they're large and far too wordy in most cases. Concentrate on one of the two problems you have reported. You say that first it all stops working (that's…

The default mail handlers built into Jira will import summary, description and priority, and they can do some stuff with people (reporter and watchers etc) For more powerful processing, you'll need to look at apps that provide extra functions - have a look at the options at…

What automation or scripting are you looking at?

It has to be a back-end thing. Each request type is mapped to a single issue type and you're expected to keep things as simple as possible for the cstomer, rather than demand that they understand all of your classifications. If you genuinely have "don't know", then you've already got the right approach if you think about…

Both of those are an option, but I've got a couple of variations you might want to look into as well. First, you talk about using the xml backup - actually, a better option is a database dump and restore. This is faster and more reliable, and also the XML can have size problems if your data set is large (and as you are…

No, because you can't use SQL on Cloud. I'm afraid I cannot see a way to do this directly. The changes of status are, of course, stamped into the issue history, so you have not lost them, but I can't work out a way to get at that data with a JQL query. On server, I'd add Scriptrunner or one of the other…

There is a global permission for "can see the list of users". You need to have that for the drop-down list to be used when using @ You'll need to be an admin, but it's not hard to spot it once you're on the right screen, the list of global permissions is quite short (use the admin-search to find the right section, I can…

I don't think you can describe a minor miskey as a "major bug", it's probably going to be rated more at the "trivial" level Do please raise it with https://support.atlassian.com/contact to get it added to the list (although they may already have spotted it and fixed it in a new version of the language pack)

Yes, you do that with the request type. Offer them Service Request or Incident in the portal.

There's a fundamental question that determines quite a lot about a possible answer to this question. I don't want to write several "maybe" type paragraphs, it's better to ask it and then concentrate on a more focussed answer. Jira does not have any function that looks at where someone is located. The question is "how do…

If you want to limit the field, use a select type field. Simple as that.

So you have fixed it?

I think you have put the "resolution" field on the "create issue" screen. Remove that, it should only ever be on screens that take the issue to an end point.

A label is a tag with a name which can be anything, a user is an object representing an account that someone uses to access your systems. The types of data in these two fields is very different and label = user would require a LOT of coding to make even the basic idea work. I think you would be better served by having a…

You'll need to explain what a fruugo feed is and what you're trying to feed into it from Atlassian applications.

Actually, the free and standard $10 user licences refer back to community, not just the free one. At those prices, I expect you can see why.

Yes, you can, see https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html I'm not sure the sub-task section is too well written, as a lot of people seem to struggle with it, but this is a less fussy example of a file that will create 5 issues, two tasks and 3 sub-tasks: * summary, issue id,…

You're not too far off. Try key in (ABC-123, DEF-456, GHI-789)

Use the search function for "Impact = High"

Jira does not have field level security. You can control who can change the assignee, make comments and log work though - these are all individual permissions in the permission scheme for the project.

I am very sorry, I phrased my answer very badly. The only thing I was aiming to call "utterly useless" was the concept of completely anonymous voting. Your question was the opposite - a very good question, well written and clear, with a clear goal. I apologise for putting it so badly. But you can't do this, and there's no…

Hmm, that suggests the macro has been broken instead. Have you installed or upgraded anything recently? Also, do you have any "user macros" defined?

There isn't an automatic uninstall in Jira that I can find, I think this needs to go to Atlassian to investigate. https://support.atlassian.com/contact

Usage reporting (analytics) is something you have to add to Confluence, off-the-shelf it doesn't track most usage. For Cloud, have a look at https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=analytics

That happens when the macro cannot read the file. It's either corrupted or in a format the macro can't read.

Yes, the REST API has functions for working with attachments. It has the same permissions as the web front end. So you need to log in as a user who has the permission to attach files in the space.

Could you give us the errors in the application log too?

It is working as intended. Imagine your tabs were actually two browser windows on separate machines, by two different people in separate locations. Jira serves up a page and does nothing until there is a post. If data is posted in one page, a simple passive web system like this does not update or monitor other open pages,…

That would mean that either MySQL is not running on the current machine, or you have set the security to not let you in.

That's not true, they absolutely do weigh QOL features with everything else. It just happens that there are far more important and useful things to be done than a dark theme.