Nic Brough -Adaptavist- Expert

Please don't say "resolution status" - resolution and status are two totally different things and "resolution status" makes it totally unclear which one you are talking about. Here, I am going to guess that you mean resolution, which you've got a lot of options for. You can shorten the list by removing options in Admin ->…

Yep, we use the Service Desk channel for email. If you are losing email, you'll need to look at the email server to see where it is getting lost. If Jira is unable to process an email, it will show you what is wrong in the log, so have a read of that to see what is going wrong.

To modify the workflow, see the calls documented on the link I gave you. And, as for "issuetype get updated", please re-read my original answer.

You can't change project templates, but they're only used when you create a project. If you want to change a project to look like it was created by a different template, you just reconfigure it to use the schemes and settings the template would have set it to.

You could run two separate installations on the same machine, yes. But they would be separate services, with different urls and different projects and issues, and, of course, separate licences - one DC for the Jira service running as a DC node and a second Server licence for the other Jira service running on its own

You are asking the question in the wrong place. You can ask Jira to give you a list of available transitions for the current issue, or with a bit more processing, you could read the workflow and parse that for the list of transitions out of a status. But Jira can't tell you which transition to run. It can't know - you need…

What accounts are you using? I ask because there are different answers depending on whether you are using an Atlassian account, google or some other.

By implementing a "web fragment" in your app.

I think you are mixing up "site admin" and "confluence admin". I get the anonymous section when I log into (most of our) client sites, because they have made me a confluence admin. Not site admin. I have a load more where I am site admin, but not confluence admin, and I can not enable anonymous in those.

The "best" method is to move off a place where documents go to die and import them into a place wherethy might actually get used However, if you are going to insist on taking good content over to a place where it will be ignored, we can't help you. Some of us have the tech skills to do it, but no desire, so you will need…

You should use the REST API calls that ask what transitions are availble, the metadata call should include that.

Nope. This is not a question of "which table", you should be starting from "how many tables". The answer should also completely scare you off. As a simple example, consider the question "show me an issue". * In the UI, you go to a page that has all the issue data on it. * In the REST API, you ask for the issue and get a…

You can, but you need to do some of it on a network level, and it's a bit of a hack. Short description - you'll need to "poison" your internal network's DNS First, start with a standard config that most of us use, to keep it simple (you could do this in other ways, but I'm aiming for the most simple to explain). That is…

That sounds like you turned off the global anonymous access. You will still find that under Admin -> Global permissions, it's the last in four sections (users, groups, unlicenced and anonymous) but my guess is that you are not a Confluence admin, so it may be being hidden from you. If it has been turned off globally, the…

You can not. The shortcuts are global, they're shown to anyone who can see the pages they are on.

Jira has several ways of taking in data from other systems, the bit I'm stuck on is what Solman can do, and if it could take advantage of them. If you can get Solman to make REST calls (which can be as simple as "curl <jira web site> <payload data>") then yes, you can get it to create Jira issues directly, and with all the…

No, you have the same problem that has been described above. An inexperienced admin has added "unresolved" to the list of resolutions and then made it worse by using "unresolved" in that post function you've shown us. You need to do three things: Edit that post-function (and any others like it), so that they "Clear the…

Your reverse proxy should only talk to one of those connectors. You could get it to talk to both, but there's no point, as the one you expose on the url that is not the base url will not work properly. I assume your proxy owners are expecting Jira to serve at something like https://ourdomain.org/proj-1 That's what you need…

No, there is no way to delegate this permission alone - people are either an admin or they are not. You can however get quite close. Stop using groups in the permission schemes and use roles instead. You will then find that project administrators can add people (and groups) into roles, controlling access to their projects.…

See https://docs.atlassian.com/software/jira/docs/api/REST/8.13.1/#api/2/workflowscheme (Adjust the 8.13.1 for your target version of Jira). You'll see there's calls for doing everything except actually applying a scheme.

The automation is totally separate to the notification scheme. When you do things in Jira, it fires "events" (Most, but not all of them are issue events). The nofification scheme listens for them, and sends emails to the nominated people/project roles/issue roles/groups. Your automation rule will send the alert to the 4…

You can't do that with a search, it's nonsense because searches find issues. If you want to hide the display of a particular label, you will need to look at whatever you are displaying the search results in and see if that has a setting to hide anything.

I am really sorry, I have made an incorrect assumption and given you a comment that is total garbage. I saw XSL and my brain jumped to "excel" and answered for that. It is clearly not an excel file. So, a better (but still not a happy) answer is: Although XSL files are in an XML format, the Atlassian suite does not have a…

Yes, projects have to have a notification scheme. But you can always create one that has a blank sender list for every event, so nothing will go out at all.

The suggestion is not of no use, it is the only thing you can currently do. It solves the problem, so it is useful. I'm 100% with you that it's clunky and far from ideal. There should be a way to do it explicitly - heck the first genuinely useful plugin I wrote for Jira was a project report that gave you this info (with a…

It's literally the one called "filter statistics"

There are several tools on the marketplace that can help you migrate and merge projects across different Jira instances. (The "native" route is to manually configure the target project, take a full backup of the source, and then import the project from that) I will have to recommend "Project Configurator" for this, as I…

I am not sure I understand what you mean by "create an issue from Service desk to Jira Software". If you want to create an issue in a Software project, then select that project after you click "create". 

It probably isn't a Jira problem. I can view and open XSL, INI and plenty of other files from Jira, Confluence, Bitbucket (cloud and server) and other systems absolutely fine. I suspect you have a problem with your client, either Opera or your operating system.

Ranking is a global thing (it has to be, that's what it is for). You do not rank things differently just because they appear in different plans.