Nic Brough -Adaptavist- Expert

Go to https://www.atlassian.com/cloud and sign up for the service(s) you want to try, give them a while to be created. You'll be given the url for them, but you'll be able to select a good name, which will end up as https://your-name.atlassian.net . Once you've got the systems active, you can use "manage apps" in each one…

Go to https://id.atlassian.com and edit the profile (your avatar at the top right, manage account and then click on each field that you want to change. It may take a few hours to propagate changes to some systems, so give it a while before checking if it worked

Just to confuse things, Jira has different types of users, and one of the types is "customers". Customers are light accounts with low levels of interaction, plus they are "free" - you can have an unlimited number at no cost. You should not consider these as "licenced" when looking at the sizing guide. (For example, a…

The only good answer is to not try to use the summary this way. A less good answer is the automations you've seen above and telling your users they're going to have to put up with entering data that is going to be destroyed

In almost all cases, it will be better for you to use a supported Java version, not override the check - Jira does not work well with unsupported Java versions.

Exactly - that's the horrible thing you should not do to your people! I'm not saying "don't", just that you should think through the usage a bit more.

I am sorry, but we can't tell you - we're a community of people here to talk about Atlassian stuff. You'll need to talk to your administrators to find out when they'll have got it back up

Just to rule one obvious thing out - could you have two mail handlers looking at the same inbox? This would exhibit the behaviour you are seeing.

You should check the notification helper again. It should explain why someone does not have permission to view the issue. It won't send email to people who can't see something, that's a security failure.

Hmm, that suggests an app is intercepting your pastes, or the word doc is possibly retaining "I was pasted from pdf before". When I paste stuff from a word doc, I get text in the field.

I would have a think about what you want from an employee record. In most cases, I'd expect a summary to hold the primary name that an employee is known by within the organisation, but then have fields dedicated to each specific piece of information. Or, arguably, put the ID, or a login in the summary, but as the summary…

I was trying to make the point that you need to be looking at the Jumpbox side. Working with Confluence on Azure works fine for me if I follow the Atlassian instructions there, and the XSRF error is not being thrown by Confluence.

I've not been able to find anything. Does Proximity have anything in their site or docs? Jira is highly extensible, so it's good at talking to other systems. I don't know how flexible/extensible Proximity might be.

You will need to licence each service separately. Let's keep it simple and imagine you have 100 Software users, plus 3 Service Desk Agents. If you have one service, you will need to licence it for * 100 Software users, plus 3 Service Desk Agents. If you have them separated, you will need to licence: * Jira (Software): 100…

So there's a couple minor problems with the concepts you've got here, but nothing huge, I'd llike to clarify some language/points: New licences have been stopped, but if you have an existing Server, you can continue to renew and get support for it. If timing is a concern, do not worry, you have plenty of time at the moment…

Are you pasting out from pdfs? If so, then it's because the metadata behind it is being picked up and telling Jira it's a pdf

Could you also tell us where you are stuck? You have not yet shared the error

I'd tend to recommend sticking with an LTS version, simply because you'll be able to upgrade it more easily if there are critical bugs, and retain support, for, well, longer. 8.1 -> 8.anything is a good upgrade, there's no need to worry about that bit. You might be able to go 7.13 to 8.13/15 directly. I've had plenty of…

Welcome to the community Jira Next-gen does let you create your own issue types, so yes, you can add features. But neither Next-gen nor Classic allows you to change the heirarchy like that. It's sub-task, story, Epic. Advanced Roadmaps and other apps can give you layers above Epic, but you'll need to build something with…

See above.

Welcome to the community. Have a look at the project's permission scheme. It probably needs to have "Browse: assignee" added to it if you want to let the assignee see it.

Both. The user access to the project is checked at the permission scheme level, and then again at each issue.

You go to where Tiffanie is showing (admin -> workflow -> edit workflow -> find the transition, you'll see the four headers in the screenshot), and click "add"

You cannot do this. Jira only has one issue type at an Epic level. You could rename Epic as Story to get all the functionality of an Epic, but then your Epics won't be Epics, and a large swathe of Jira will tell you about Epics and you'll have to tell your users that Stories are Epics so they'll need to translate on the…

You can see them on the backlog - add the "subtasks" field to the card display. This will show you the list of sub-tasks for each issue you have on the board. Of course, you can't do a lot with them, other than know that they are there - you can't rank them in a backlog, put them into a sprint or estimate on them (because…

h2 is not supported for running Confluence, you should not be trying to use it. Datacenter is always assumed to be a production instance, so there's no need for it to be offered as an option. You need to select a supported database for a DC installation.

I have to ask a question in the wrong order You say >> my goal is to run it on separate servers. Why? What are the benefits to you of this? I ask because there's no reason you've given that explains it: >> I want the technical work done in JiraSoftware not to affect customers. It won't affect them unless you chose to make…

This means simply that whatever browser you're running, whatever it is, cannot reach the Tomcat server. You'll need to check that Tomcat is running, and that it can be routed to by your network.

Java installation is up to the OS really, not Bitbucket. You can run Bitbucket as any user you want, although I'd very strongly recommend not using a privileged account (such as root). adduser <username> should get you started, and I'd maybe try adding atlbitbucket (note the spelling - I don't know if you made a type…

If you're going to delete issues (recommendation - don't, certainly not automatically, but that's not the point of your question), you must stagger the issue/subtask delete. Sub-tasks have to have a parent issue, stripping their parent away breaks in many "interesting" ways. You must delete them before touching the parent.