Nic Brough -Adaptavist- Expert

Yes, it does sound like you probably need to split the story into two - one for back-end and the other for UI. This is not because it doesn't fit, but it sounds like there are two different teams that will be working on the groups of tasks. A story really should be mostly done by one team (the idea is that a team can…

Oh, and new licences have also gone away already, in preparation for the end date.

You can, yes, although the way the scheme works is that you will be asked to pay for the missing months. So if you expire in January, and renew in April, you will get a new licence that lasts until January next year. Obviously, leave it over a year, and you might as well buy new. But, please bear in mind that you will not…

Macros are rendered on pages when someone visits the Confluence. If you want their output to appear in other systems, you'll need to code those other systems to understand when there is a macro there and how to replicate its rendering. It's similar for css and images - you need a session to get them because you need them…

You will need to ask your admins (space admins for each space, or your Confluence admins). We're not your admins, we're a community of people talking about Atlassian stuff, and we have less access to your system than you do. I suspect you've clicked on "help with Confluence" rather than "contact admins" or "help with our…

This sort of error is not an error code that tells you anything, it's a marker for Atlassian Cloud support to identify where something went wrong. You should take this to Atlassian support over at https://support.atlassian.com/contact

You do not. The ability to see internal comments is given to all internal Jira users. That's it, there is no more granularity.

No, they're not. Swimlanes are for grouping issues by something across the board. They do not "impact your board data", and there's nothing "stupid by design" in swimlanes.

Your burndown chart will not reflect estimates on sub-tasks directly. This is not about the "framework" or "right" way to track progress, it is about what Scrum is about and what sub-tasks are. Think of a sprint - it's a timebox. At the beginning, you commit to completing one or more stories (which have estimates on them).…

You cannot move anything above the line - project and issue type are structural and determine all of the other fields. You should be able to move Summary down the list though. Could you show us the screen (list of fields) for the create action on this project/issuetype?

Is that email address definitely correct? Is there anything in the spam folder?

I can't replicate this, I can move summary below a custom field on create. Are you sure you are editing the right screen for that project/issue type? And what version of Server are you on?

No, Jira Software only has a single Epic issue type. You could create another issue type for Track, but it's going to be at the issue level only, same as stories, etc, it won't have the epic-link, colour, status etc functionality. However, you say you have Cloud Premium, which includes Advanced Roadmaps - those can provide…

>Then why when we create an issue via an API, it's not always reflected on the JIRA cloud app? When you say "cloud app", do you mean the Jira application, or some other app? Issue creation includes indexing, so I don't think you're looking at an indexing problem at all here.

That change request won't happen, it's not possible. - status is a function of workflow, not issue type. If the source and target issue types have compatible status in their workflows, then there's no need to change it. - there is, you will be asked to fill in mandatory fields if they are empty. Only ones flagged as…

Annoyingly, no, there's no way to shift the windows around.

ICUG9Y9 is an internal error code that helps Atlassian find where the error was on the Cloud side. We can't help you with this, it's entirely a problem on the back-end of Cloud and Atlassian need to fix it. It is safe to assume you are not the only Cloud users getting this error, but it's always worth reporting to them, as…

The most important thing to do when working with sub-tasks is to bear in mind what they are. A sub-task is a part of its parent story (issue). It is not a separate item, it is not a partner, it is not independent, it is entirely part of the parent. Most importantly for discussing sprint - a sub-task is not a sprint item,…

Yes, it's broadly wrong, it does not "avoid duplicates", it drops a load of stuff the people probably do actually want. There's two failures in this search: * the "or labels is empty" is not much of a failure really. The "labels in (A,B,C) and" already means labels cannot be empty. It won't break anything, it's just a…

Probably not. You could, but it would be pointless. Think of it this way - you could "implement" project permissions. Then not apply them to a project. Which would do precisely nothing. There's more of the same here: > can I make a custom issue object and then define a workflow for it Yes (without any code) >without any…

Oh, another one, although I expect it to be called a "cheat", and a bit of a roll-on from my last comment - ritual meetings are not meetings, so declassify them as such. My work doesn't suit scrum (the time-boxing makes no sense), but we do the daily standup ritual "meeting". But it's not a meeting to us because there's no…

Mostly, you do not, as it does not make a lot of sense. A workflow is a process that an issue in a project follows, by definition, it's for an issue (and an issue can only exist in a project, there are no global issues). Issue security and project permissions define who can and cannot see or perform actions in a project.…

I have not tried this with Epic Link specifically, but that type of field usually means that this should work: ... AND ("Epic Link" not in (MKTG-8175, MKTG-6243) or "Epic Link" is empty) If that does work, then you can keep adding to the list if you need to, at least until you reach the character limit for a query.

Sub-tasks don't have an epic link, so when you ask "show me stuff with epic link of (not) X", it has nothing to compare your X with, so it has to deselect them Try changing the last clause, such that ... AND ("Epic Link" != MKTG-8175 or "Epic Link" is empty)

A tip for fewer meetings, although probably obvious - communicate and collaborate! Communicate your preferred method of talking to people and then pay attention to it. Some of us like email, some 'phone, some one of the hundred and eleventy twelve chat applications out there, some even, well, meetings. Make it clear which…

Not any more, hasn't been for a long time. The software is the same, the different licences are what matter for getting the functions that DC does over and above Server. Until recently, if you wanted to convert a Server to DC (or vice versa), you had to get the new licences and mess around with some config files and…

Almost - Advanced Roadmaps (Portfolio) have been a paid app for a long time. I wouldn't say it is of limited usefulness, just that it is currently a bit of a pain to get a new installation of it for Server because it's going away in less than 2 years. Your best option depends on what you want to do now and in the long…

Jira is not based on any MS technologies, and nor are its apps, so this message is about something on your machine that is not part of Jira. I am guessing "the excel add in" is something you are trying to install in your browser or excel, or somewhere else, and your machine does not have the supporting frameworks it needs.…

Actually, the gotcha part is the screenshot of the licence set-up screen tells us there's something wrong - Jira is working, but your browser is not rendering the pages correctly. The licence box should be a box, not a line, and you're missing the display of half of the things on that screen, including the server id. It…

Yeah, that's the great thing about tutorial videos, they're usually out of date almost as they're published. Server 8.1.4 does have roadmaps, done via the Advanced Roadmaps (previously Portfolio), but as server is going away, Atlassian are not offering the app for new installations any more. It's now only available "off…