Nic Brough -Adaptavist- Expert

It depends on when you want to reach out to service now to poke this endpoint. What are you doing in Jira that would make you want to do this call?

You do not assign issues to a team, you assign them to a single person. An unassigned issue is one that has no assignee set. In Advanced roadmaps, you can associate a team with an issue, effectively saying that the issue needs to be dealt with by that team, but that's still not an assigned issue. Check the "unassigned"…

You're mixing up prioritisation with ranking. >If the low priority issue blocks one of the higher priority issues, it is not a Low Priority then- it should be highest as we cannot proceed without completing that one first Why? Remember that priority is not for ranking (putting in order that they should be tackled), it's a…

What "issue"?

The change password option will go away if your system is set up to use an external user directory (such as AD). When you're using an external directory, passwords are handled by that software, not Jira, so you'll need to change/reset the password in the external directory instead.

You'll need to create a field for each stage, record the estimate in those and then find or write a report that can do the reporting you want on them.

Start reading at https://www.atlassian.com/software/jira

No, that is effectively an issue update, so Jira is recording it as such.

That would suggest that you're hitting the API hundreds of times and hence overloading it.

You will need to find apps to do this for you, there's nothing more complex than simple number fields in plain Jira, you'll want something that can perform calculations (also, Jira does not do "confuse and misinform people by hiding fields" at all, you'll need another app for that)

How are you recording these costs on issues?

Confluence is a wiki, not an html editor, it has very limited support for html formatting expects you to use its own formatting functions which it then translates into divs and styles when rendering pages.

You can't put the labels in the body of a page as plain text and have them duplicated down into the labels, but you can put in macros that refer to them (content by label for example).

Atlassian really do ask us all to go through the website. I'm afraid you are not going to get anywhere without raising an issue there.

There's one very simple thing that stands out to me: >which resulted in dbconfig config copy failures and inadvertently ended up with both Prod and Test JIRA pointed to the same DB for a time. Why in heck's name are you copying production settings to a test system? By all means, copy the database to a test system, and the…

Ok, so imagine a really simple case - you have 5 issues and 3 priority levels. When you start your new project with those 5 issues, you do a sort by priority and end up with 2 high first, one medium, and two at a low priority. Now, your people rank one of the low priority issues as #1 (probably because they can't deal with…

Moving an issue is not a trivial action - the project and issue type are fundamental structural attributes of an issue and hence require a load of checks and usually updates in order to change the shape of the issue from the old to the new. I would want to question why you are moving issues between projects. It can be a…

What do you mean by "issue source"?

This would mean one of your admins has added a custom field called "Ticket category". So to "link a request to a ticket category", fill in the field called "ticket category"

We might be able to, but there's not a lot we can tell you without knowing where you are stuck. If it's a team-managed project, where are you stuck adding people into roles in the project? If it's a company-managed project, where are you stuck adding people into roles in the project after a quick look at the permission…

Loads more than 8. I think we need to know what the errors are when "it fails".

We only got sub-tasks at all for team-managed projects quite recently. Team-managed projects are mostly built from the ground up, they're not inheriting code or structure from the classic/company-managed projects. The simple answer at the moment is that team-managed projects really are for small, provincial, isolated and…

Technically from the purely database side, meh, doesn't matter, your database is happy with 500, Jira could be configured to use 500. Worst case is that the database using application (Jira in this case) might be coded to thrash the database connections and impose too high a load, so everything ends up too slow. But that…

It doesn't make sense to ask about "versions" of Cloud. Two main reasons: * Cloud is updated to latest very frequently. There's no point asking for a version, it's not going to tell you anything you can use, and it's going to change in a few weeks anyway. * Cloud and Server apps are totally different things (as are Jira…

Why? It would only be of use once, when you first start trying to use ranking. Once you start to re-rank issues, the sort process would become useless because it would destroy all your rankings when used. Remember that priority is a flat set of selections, it is not the order in which things should be done like ranking is.…

Scriptrunner can only use the Java api that is presented by the Jira system you are working on. So if you're on Jira 8.13, it will be using the api for 8.13 8.0 dropped a load of deprecated stuff, so a lot of scripts for 7 stopped working because they make calls to an api that has gone away. And I do mean a lot.

Jira doesn't have any functionality for doing this for certificates (certificates are usually done outside the applications at a lower level). Most people use certificate management systems that can do this, monitoring systems, or, on the really small scale (like my certs at home), write a short script that nags me in…

It's well buried, and mostly done by omission - the Cloud docs for team-managed projects just say "you can add a sub-task issue type with this box" and don't actually say "and no other types". The docs for company-managed projects do talk about the issue type schemes.

As John said, Admin rights gives you admin. Not "can see everything". Please check the browse project permission for the projects you want this person to see (as they're an admin, they can do that themselves, but you should explain to them that admin = admin, not "bypass all the permissions")

You don't usually restart database services (or Jira systems) from a web service, and even if Jira would serve you pages, they wouldn't have anything to do with restarting the database. Unless your server has an admin UI (which won't be anything to do with the Jira service), you will need to log into the server on a…