Nic Brough -Adaptavist- Expert

Atlassian closed that issue years ago as pretty much "won't do", because Jira is pitched at an Agile market, and doing testing/QA separately from the delivery is a failure to be agile. If you are trying to be Agile, testing is built into the team's work, you don' t estimate it separately outside the team. Go back and have…

The operating system is irrelevant. The config file has the same name on all of them, and it really is confluence.cfg.xml in the Confluence home directory you set up when you installed it. Please, look in the confluence home (data) directory you configured.

So you're now in the content editing area, but it would be useful to know if you are using Cloud or Server (and version) at this point, as they've got different editors. If you are on Cloud, then the url for the service will be <something>.atlassian.net If you are on Server, then could you look at help -> about confluence…

That's correct, Jira does not have a function to limit sub-task types by the parent type.

I'm afraid the pie chart doesn't have configurable colours.

Yes, that's why I said it was not far off. You can reverse the logic in it (an Epic is just an issue at its heart) - use the same code to read a field from the Epic, the same code to follow the link back to the epic, and the same code to update the field on the current issue. Just need to change the targets of each bit.

Ok, that's pretty clear - there is a problem with the database. Either the user connecting to it does not have the right permissions for access, or you've got corrupted data in it. You said earlier you'd migrated from sql (which one? Most databases are sql based) to postgresql. How did you do that?

Confluence pages are not structured like that, so you won't get a tutorial that shows you most of what you've listed there. For a plain starting page, you would * Click Create * Give it a title (the editor starts a blank page and leaves the cursor in the title field) * Add the content you want * Click save You could also…

Groups are not email accounts, so yes, that's correct. The email functions of service desk need an email account.

Customers do not use the screens you define for the issues, they see the portal view of the request that sits in front of the issue. Go to project admin -> request types and click on the request that you want to change the customer view for. The tabs across the top are for configuring the agent view, the customer view and…

No, there's no way to do this, the create process has no knowledge of how it was started.

"Unable to proceed" does not tell us anything. Could you explain what is happening?

This example isn't far off what you need - https://library.adaptavist.com/entity/update-the-account-field-of-linked-issues-after-a-change-of-the-account-field-on-an-epic

It could be related to anything, database, networking, ssl, configuration file, an angry penguin chewing on cables. There's no way to begin to say what this might be without reading the error, either from the screen it displays, or the application log file. The service will indeed fail if the service is failing.

That's a log file telling you that when something is reaching Jira, it is responding with an error. It would be useful to see what the actual error is - Jira goes to /secure/errors.jsp is a page that displays the underlying error to the end user. Try visiting it in a browser (or just curl it from the command line and read…

No, see https://documentation.mindville.com/display/INSDISC/Discovery+System+Requirements

Yes, Epics live in projects because they have to, they are, deep down, Jira issues and those have to be in a project. But it doesn't matter what projects they are in as long as the people who need to see them can see the project containing them. Having one per projects is a perfectly good thing to do as long as it works…

Yes, you can use any email system you want, as long as it uses a standard protocol.

For an issue to appear in a column on a Kanban board, it needs to be in a status that is mapped into that column. Your "Ready for dev" button is triggering a workflow transition that changes the status of an issue to one that is in the column. This is not an "edit", which is why you can't do it from the edit screen, and…

What do you mean by "the delete doesn't work"? You have not given us any description of what is wrong - for all we know, it "doesn't work" because every time you try to click it, a large angry penguin pecks your keyboard and cancels it. Could you describe what actually happens when you go…

>How do we have the tickets remain 'open' but 'Done' to be pending deployment into UAT environment? You don't, that's a contradiction which makes tracking pointless. You should look at how the team is structured and what it is for. Your "definition of done" must be something that the team can achieve itself, without…

JQL only finds issues, it has nothing to say about what is reported on when something runs the filter to get that list to work with. Almost everything that uses a search to find issues and then displays them reports on just the issues that are found. So the first thing to look at is needing to include the sub-tasks you…

What does the terminal output say when the service is running and fails? And the log?

As answered in other threads, business boards simply follow the workflow. So you need to add status and transitions to your workflow to get it to show a new column.

Could you explain what this has to do with Confluence?

I am sorry, but I don't understand parts of the question. There is no "dashboard import" so I don't know what you have actually done. There are project imports, but they have no effect on permissions for existing projects, so I'm still a bit stuck on what you have done The only import action I can think of that would lose…

I can hear John Montagu "spinning in his grave" on the "ice cream sandwiches" name. He (allegedly) invented the sandwich as a way to eat while playing card games, without smearing fats or sauces over the cards (or the betting money). I'd challenge anyone to play a decent hand of poker properly while they've got ice cream…

The results of that makes some sense, actually answers the next question I was going to ask, and rules out a load of problems we could have waste time chasing down. But it also confirms that you've run into a massive bug in Jira's team-managed (next-gen) project implementation. One of many that contributes to my instinct…

While \\<server>\<path> links are valid as UNCs, they're not valid URLs (partly) because they refer to things that might not be on the network as others see it. Confluence is a web application, when working with links, it rightly expects them to be valid URLs. Confluence can't close the "insert URL" box because you have…

I think the path is to talk to the rest of the business about claiming the accounts, but when you've worked out if you should go for "claim all" or "claim some", and landed on "claim sum", then I'd refer back to what Mike said in his question: "I have a Domain name which had been verified but for which I had specifically…