Nic Brough -Adaptavist- Expert

Could you read the second and third paragraphs of my comment and follow up what they say?

The "connection reset" error you see near the end of the Jira log simply means "Redmine hung up on me". This could be down to a network error, but I'm afraid you'll need to debug this on the Redmine end, to find out why it stopped talking to your Jira (may be as simple as a timeout, if there were a lot of data, may be…

What app are you using to provide test case functions like this?

Ok, then it must be something with the >0m (probably). Can you tell us what you get from a standard search (forget the boards and filters for now) when you belt in: project = RACE AND issuetype in ("Automation Story", Bug, Epic, "Implementation Plan", "QA Story", Story, "Team Admin Support", "Test…

This depends on how you are doing the user accounts. Are they Atlassian Accounts, Google, or are they coming from another system via Atlassian Access?

Hang on a sec - "your systems" - I want to point out that I'm not an Atlassian, just another community member like yourself on the most part (I also happen to work for an Atlassian partner, but that still means I work outside Atlassian) When I go to my.atlassian.com and list the Cloud systems I've got (with my community…

Sorry, the "if" query needs to be in braces, so if (issue.getCustomFieldValue(customField)) return true On the first line, replace customFieldName with "xx yyy" (with the quotes - that function is expecting a string containing the name of a field)

Go to admin, as you already have - any of the five options in the "jira" section of that drop-down menu will do (from your first screenshot). The five options are groups of settings, not settings in their own right, and the backup manager is buried in one of them. Your second screenshot is of "general settings", which is…

Yep, it's nice to not have to think about modifying filters every time someone adds/renames/kills an issue type! subtaskIssueTypes() can be just as handy.

Ok, there's three things in this question, not one. * I am not sure what you mean by "create sub-task as quick filter". My best guess is that you are looking at a board and want to have a toggle to show/hide sub-tasks - this is based on your mention of a "quick filter", because that is what they are for. I usually add a…

I think you will need to talk to your administrators about the permissions your "LBG" people have. You've landed in a place which is for general help with Atlassian products (amongst other Atlassian related stuff), not with a specific system. Most of us here have less access to and less knowledge of your system than you…

Yes, I see that, but the frustration is mis-directed. People are really frustrated because they have not read or understood what they agreed to. >If the "end user" is trying to stop using your product and there is no one else to pass the "system" onto nor do they wish to continue to ever user it again, who do you propose…

Is the Finalizada status in the last column on the sprint board? (The right-most one) Also, do any of the five issues have sub-tasks? If they do, then are these sub-tasks also in the last column on the board? (I don't think this is the problem though, I would expect a different message)

This is what it says it is in the error message. You have an app that requires an active licence in order to function. As a well-behaved app, Team Calendars, like most, only stops functioning in a minimal way - it continues to display your existing data, it keeps the configurations you had for it, and it does not delete…

The current process is already mostly that, in fact it is: * User clicks button to delete account * If there are no systems wholly owned by the account* User is asked if they are sure, and warned about how long it might take to roll through all the systems, and the loss of access to systems * If they do own any systems* A…

That cannot happen, the custom field IDs have to differ across the team-managed projects, each field is a separate entity and needs a unique id. You will need to code your Azure functions to understand each field in each team-managed project.

There are two things you might be talking about here, but I am not sure which it might be. The first is the parent/child relationship that issues with their sub-tasks. The Issue level issues are said to have "child" sub-tasks, and a sub-task is said to have a "parent" issue. The second is issue links - you can define many…

Ok, so assuming that your quick-filter is what you said before ( <em>Status = Accepted AND remainingEstimate > 0m</em> ), can you tell us what the board filter is?

As the CVE itself documents, see https://jira.atlassian.com/browse/JRASERVER-71560 for the fix.

Renaming a field does not need re-indexing. The name of a field is actually just a label, all the index uses is the unique (and immutable) id of the custom field, it doesn't care what a field is called beyond looking the name up to get the id when someone asks for it via name. You only need to re-index if you change the…

I mean literally what I said. The point of a service management project is that you have a stream of requests coming in, and a load of people picking up the requests and dealing with them. Your team should be picking up requests based on what is the next most important. So you set up a queue to show them what is coming in,…

Ok, well, on point 1, you can add Features if you want to, it's up to you. On point 2, use the other view, then you don't need to collapse anything.

Commitment = sum of story points on the stories when you start the sprint. This can change if you change the story points on an issue during the sprint (bad practice to do that, but it can be done) Completed = sum of story points on stories in the last column of the board when you complete the sprint. Sprint = round 11…

Do the issues appear on your board before you apply the quick filter?

I think your proposal is perfectly "correct" - as long as it works for you and your people understand you're doing it that way, it's correct.

Purely out of curiosity, what do you think an "internaltional user" is, as opposed to a non-international one?

In JSM, you should usually be using queues to represent "people who should pick up the next issue". For non service desk stuff, you tend to use boards to represent things a team needs to pick up. You should never assign an issue to a group or team directly, the assignee should always be the one single person who should be…

JQL fetches lists of issues that match criteria, nothing more. It's up to your reporting to build summaries and sums. To do this, you do a simple search for "sprint = round 11" and another for "sprint = round 12" and then look at the estimates on the issues combined with their status to work out the numbers you are seeing…

Move the parent back into an accurate status, and then close the sprint. You will be asked if the parent should go back into the backlog or roll over to the next sprint.

1. Yeah, I just wanted to be clear there were other options 2. Yep, you mentioned Scriptrunner - Jira has a couple of very simple validators built in, but nothing of any serious usefulness. SR lets you create validators that can do almost everything 3. The pseudo code is really just "if custom field has value, return…