Nic Brough -Adaptavist- Expert

Oh, and correcting mistakes in my own life. Yep, I'd do that. But not in public.

Good call :-). So two answers from me: If there's no way to change things: There's so many things I'd like to see, I'm not sure I could pick one specific event, but to give you an idea of the sort of thing I'd like to do - I'd spend time with Da Vinci, just to see how he thought. Or talk programming with Ada Lovelace. Or…

The download contains date/time data in a standard format for exchanging dates and times. It is not plain text, it's date/time data. If you tell excel to display something as plain text, it essentially gives you the raw data in characters. It's not "random numbers" you are seeing, it is the unformatted raw data. You need…

Nope, you have no access to the database behind the Cloud service. You can get backups though, from the "backup manager" area in the admin section. These are XML backups suitable for restoring an entire Cloud site (or you can extract a backup that can be imported into a Server or DC Jira as well as Cloud, but it won't…

I don't think you started to do it quite the way I described. I said you need to move to a supported database (Postgres 9.6) first, not try to take a Jira 8.5 from an unsupported database (maria) to another unsupported database (postgres 11). MySQL to Postgres has similar problems, but you're not using MySQL, you said…

Total nerd/consultant clarification question before I start to write an essay. Causality? May I assume that if I travel back in time, then anything I choose to do is already part of my history before I went back, or at least trivial? The traditional over-simplified user-story - travel back to the 1930's and "accidentally"…

It's a good digression. We enjoy the war stories! I have been exactly where you have been here, and you're in good company. There are a number of techniques I've used in the past for dealing with questions where people are following a script and demanding useless information instead of being secure. With this one, I fall…

The property you've tried is a step property, not transition. Try adding it to the step (status) you want to stop them editing issues in. For an example of usage, go find the Jira default workflow, copy it and edit the copy. Look at the step labelled as "closed", you'll find "no edit" is set on that.

How have you "managed to convert to JSON"? What method and rules did you use? What do you mean by "Jira accepts the ADF"?

Ordinary non-admin users wouldn't know to look there. I doubt Atlassian are going to hide this as it's probably the #1 question people ask when someone asks for help with a Cloud Jira. (Certainly is in my life, Community and paid work)

There's no useful way to answer this. They have so many differences and you've not narrowed it down to any area we could describe. They are two very different pieces of software and I suspect we'd run out of space if we tried to write that essay here. Workflows (can be) very different, the look and feel are different, the…

There's no way to do this - every app has to be licenced at the level that supports all your users. (With most of the ones you've named, it would be impossible to do it anyway - for example, what would you do if you had a scripted post-function or a jmwe condition on a transition that someone not licenced to use it went…

Could you explain what you mean by "the widget", "open portal", and "span"?

Don't do it with "find and replace", it's too primitive. There's all sorts of ways you might do it, but there's actually a really simple trick I've used - set the export separator to "," rather than , then all you have to do is pad the beginning and end of each line with a " With a "," separator, everything gets treated as…

I would want to simplify this process. At the moment you're making two major structural changes at the same time, and it's impossible to know which one of them the actual problem is with. I'm curious to know why you put a known-broken (and unsupported) system in place, as that's one of the possible problems, but that's not…

There are kind of two questions here. There's the upgrade question first. That's actually quite easy - for an upgrade, most (probably all) of this list of plugins is irrelevant. When upgrading, you do not need to think about "system" plugins. Check the list of "user installed" plugins instead - those are the ones you need…

Try surrounding the text of each field (with commas in it) with quotes, not the separators. For example, going a bit William Shatner: The quick, brown, fox, jumped over the, lazy, dog ; Mr flibble says 'time to die' You've suggested The quick"," brown"," fox"," jumped over the"," lazy"," dog ; Mr flibble says 'time to die'…

Correct, remember that Confluence is a shared web-service and it's intended to present a consistent interface to the users. Yes, it has themes, but themes apply to the space and it's supposed to look the same to everyone. If you want to take a personalised theme for Confluence, that's up to you and your browser. Confluence…

Makes sense, yes, thank you for explaining! So, I think it's worth explaining a bit about what "clear" does - it does not really remove any issues. It takes a collection of issues that are "done" and puts a fix version on them. The issues then disappear from the board because a Kanban board does not need to show…

Depends on what you want from "best". Most functional? Get "latest". Or if long-term support matters over functionality, get the latest long-term-support version. Once you've decided which version is "best" for you on the core application (Jira Core is what matters there), then you'll find that only supports a limited…

I'm sorry, but I don't think you're going to get much here. Atlassian Community is here to talk about Atlassian stuff, so unless what you're calling "mtrading" or "BOD" is an Atlassian system, you're not going to find anything about it here. Hopefully one or both of them are, but you'll need to start by telling us which…

No, it's completely the opposite. Anonymous voting is absolutely not democratic unless your voters can be totally trusted (and with humans, that's unlikely if the group of voters is larger than a human's inner circle of trusted friends - less than 15ish). If you mean hidden ballot, then yes, that's democratic. It…

Even the free accounts show the "anonymous access" tab in the security page. They just grey it out and tell you it's not configurable because you're on a free account. The thing that makes it vanish completely is enabling "public links" - these are incompatible with anonymous access. Unfortunately, Atlassian seem to have…

My guess is that you are on Cloud (I'm guessing that mostly from the tags you've chosen) The doc you are reading is for Server/DC installations, not Cloud. Cloud backups are very different, and are not automated in the Cloud system - you have to trigger one manually and then download and store the resulting files yourself…

And are all your "done" and "cancel" issues in that last column?

I am sorry, I am not quite understanding this one. Could you tell me a bit more about what you expect your "clear column" process to do? And what is this "second column"?

My guess is that the status "abandoned" is not in the last column on your board? That would mean that issues that are "abandoned" are not considered "done".

Yes, you can use whatever you want for a self-service and knowledge-base. But Jira can only use Confluence as an integrated knowledge-base.

Where are you stuck following that documentation?

Yep. Software and Business projects both accept issues from Email. It's a different system from the Service Desk, not quite as clever, but the basics are there. Start with https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/