Comments
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I think you might have three problems here, although two of them may be obscuring the third. Fix the third one and re-try before worrying about the first two * The easy one is date formats - you've got one or more fields in the CSV that you are trying to import into date fields. Jira can only read date formats in one way…
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I'm not sure what you are trying to work-around here, but maybe a bit more about Crowd might help frame that for me. Crowd provides a user directory for other applications. Off-the-shelf, that really means mostly Atlassian stuff, but it is possible to use it for others. You can use Crowd on its own for this, but a lot of…
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"Link type" or "link" is not clear to me. Do you mean you want to rename this request type as "link"? If not, then what does link mean? What do you want it to do when a customer clicks on the name?
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Go to Admin -> Users, find their account in the list and edit it, you should find a checkbox to toggle "deactivated user" on or off.
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I am not sure that I understand the questions in there, but I will try: * You say "Free access" - to me, that might mean one of two things:* It might mean "access to everything, unfettered", which inside Jira might mean you want to be either a project admin or a system admin. For either of those types of access, you'll…
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There's something wrong with the app that is either throwing it into a loop or just making it take too long to do things. The quick reload might not be appropriate for your latest changes, it can leaves caches and temporary files behind that can cause hiccups. First thing to do is stop the development system completely and…
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I am not sure what the question is >I have created an open ended custom field as label. What do you mean by "open ended custom field"? Is this a text field in which people can type as much as they like? A short text field? An actual label field? This matters because the method of de-duplicating data in a field. If you…
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You will need to talk to your administrators about this. We can't help you directly - while we can talk through the process for doing this (is that where you are stuck?), we are not your admins and we have less access to your system than you do. Are you stuck on how to do it, or should this go to your admins?
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It will have taken the 1434 from the connection settings you gave it during installation. Check the settings you are giving it for the connection. You may however have left the port blank and it's assumed a default, and there are a couple of things that might kick in here * There might be an environment setting that is…
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This sounds like it could be an indexing error, but to confirm (or rule that out), it would really help to look at the main issue history tab, not the transition history tab. Specifically, I would like to see the latest transition in there. (One other thing that might tell us more there is comparing that line with the…
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It's not an attack, it's an attempt to explain something you have misunderstood, and help you address the problem you are seeing. I apologise for my tone there. I know I get grumpy sometimes, especially when I feel my writing has been misunderstood. I did not mean to be rude, attacking or terse, but I write badly…
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Er, no, you haven't read most of what I've said there, just disagreed with the third paragraph, which was a guess at the most likely cause, not a statement (although it is the most likely thing to have happened, unless you were maybe poisoning your own DNS as a second way to land on the "right" place) Either way, it…
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Ok, I think you're slightly misunderstanding the fact that JSM is Jira. Jira Service Management and Jira Software are applications that you can add to Jira. They can't exist without it. So, the question stands - do you have JSM added to the target Jira? If you do not, then all the JSM functions will not be there when you…
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Ah. Do you have JSM installed on both?
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The most simple way to do this is change the project type from Service-Management to Software or Business. No need to change urls, or export anything.
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Jira.atlassian.com is, and has been for a very long time, Atlassian's Jira system. It's not something that took you to your atlassian systems directly, it would have been throwing you a redirect to somewhere more appropriate, presumably <company>.atlassian.net. Atlassian have simplified all these stultified redirects that…
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Must admit some of it came from talking to a number of places that have public issue tracking, it's a common problem with all of them. It really does come down to the monetary worth of the time spent on updates and refinement. Atlassian do use the list to drive development, but like most, they've never really got to a…
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Ok, I think you're on a version of server that does not allow for lookups or full searches for (or against) inactive or deleted users. You can still force it though. Looking at our system, I've got a search for "every issue in Jira", and depending on the sort, I can see an issue assigned to someone we will call "Bob Edna".…
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You don't get offered it unless you are an admin. It really is just Admin -> General configuration. Click the settings (admin) cog at the top right and select the "system" option, partly described as "general configuration". Should be the default section shown, but if not, check the list of sections on the left, or just…
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No, because the point of a label is that it can be used globally!
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Your inactive users may be just inactive, and not really removed from the group. Also, inactive users don't show in a lot of places. Could you re-test your search but explicitly name one of your people who has left - Project = LTM AND status = closed AND assignee = 'dave (inactive)'
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Labels are not project artefacts, they are global objects. Sorry, that was a bit short. If you want project-specific labels, you can add more labels fields and limit the context of them to just the project that should be using the labels for. If you want to control the list of labels though, don't use labels fields, go for…
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Yes, it looks like the field configuration to me, but there is one other thing to check - the go to Admin -> General configuration and check the "allow unassigned issues". If this is set to "off", you will not be able to leave the field empty (and displaying "unassigned"), it will behave as though it is mandatory no matter…
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When you go to edit the workflow, you'll find it is a set of steps (labelled with their Status in both text and diagram mode) and transitions (the arrows between them in the diagram). If you click on a transition, there will be a box with a set of tabs - conditions, validators, post-functions and triggers. Hit the…
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It should be, what filter do you have at the moment? Something like the below? assignee = 'dave (inactive)' and created >= 1 Jan 2005 and created < 1 Jan 2009
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Workflow is done by issue type, not by role. But you can do what you need. Build your workflow such that it supports all the transitions you need between status. Then add "conditions" to it that only allow certain roles to do certain things. For the example you've given, have a transition from 1 to 'closed' and add a…
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It does not sound exactly right to me, but there are hints that it sort of is, in some ways. The important thing to understand about sub-tasks is that they are a part of their parent issue (story). They are not independent things you do outside the parent, they are 100% part of it. But they could easily be handled very…
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No. A DC licence is for a single cluster (instance) of your system. If you've got Jira1, and Jira2 DC, all in separate clusters (or just server single, you will need three licences, even if all the users are the same people.
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I am sorry, I can't see anything wrong here. Your first screenshot seems to be of a new Kanban board with the default columns. The second of a board that has been configured to have non-default columns and had status mapped into them so the issues show in place. Do you mean these two are the same board?
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Yes. Thing is, if you're trying to build a board like this, it's quite likely that your sub-tasks are really stories, the layer below Epic, not parts of their parents. So converting (most of) them upwards probably makes more sense. I still think it's a weakness that Jira search and report doesn't tell us that sub-tasks are…
