Nic Brough -Adaptavist- Expert

It "does what it says on the tin", when I have used it. The docs explain what it does very clearly I think, and the issue tracker contains the known issues and bugs, so it's worth reading through those. I'm not sure what you mean by "safe" though?

This suggests you've uploaded a document that is encrypted, or contains fonts and formatting that are non-standard and cannot be rendered.

Do you have a valid issue object in issueTK ? The error message is telling you it is a string rather than an issue object.

>by saying that without using a connector I am referring to a payment tool or an application from the Jira store I think we kind of guessed that, which is why we focussed on the direct REST API connection when we were talking about it! Anyway, you can get to your saved filters with the REST API…

Ok, so the Jira application doesn't trap most of that in any way that would be easy to get to in the application. For example "time of all activities performed" - yep, there's a full issue history, so you could read that to see when changes were made, but doing so would be an incredibly heavy load to do it for all issues,…

I don't think there's a way to do this without using a theming app to inject static data.

Yes, between those versions, support for older versions of Postgres has been removed. 9.6 is the only version supported by both versions of Jira, so I would recommend * Upgrade the Postgres to 9.6 * Upgrade Jira * Upgrade Postgres to 11 I recommend upgrading Postgress to 11 because support for 9.6 is going away in Jira…

To be careful here, that is not always the right terminology. Task is a very generalised word, just "someone needs to make some effort to do this". Jira Software's hierarchy is * Epic * Standard Issue Types (Story for example, but Bug, Improvement, and a couple of others are created by default in Jira) * Sub-task Issue…

Ok, so MCR is not important to the question. As I said before, Jira is behaving as intended. Most people want to create issues in the last project they were working with (the "current project"), not have it decided for them based on the last Epic they connected with.

Ok, the url with "localhost" suggests this is a system on your local machine, not a remote server. When you installed it on your desktop/laptop, did you set up an email server for sending email? Most people don't do that, they've no intention of using a local server as the actual Jira server, it'll be a quick test of some…

No, that is not what happened. Boards are not containers for issues or sprints. They are a view of a selection of issues, and they'll show sprints when they apply to the issues that may be selected by the board. Nothing "moved", nothing changed, you just created a board that happens to show existing sprints. If you want a…

Please STOP SHOUTING. It's hard to read, and a lot of people find it rude. No one is going to call you from here, we're not support, we're a community of people here to talk about Atlassian stuff, and we're all volunteers (and Atlassian support do not just call people when people yell at them, they ask you to raise a…

I wouldn't do this in Jira directly, I'd hook up your monitoring systems to Opsgenie (which can then raise stuff in Jira if the situation calls for it, not just throwing it all over the fence and dumping everything in Jira)

Ok, go to the project (that the issue you are trying to link TO is in, just in case it's not in the current project) and look to the bottom left. Do you see "You're in a company managed project" or "team managed project" there?

If the sprint has ended, it's not going to show under Active sprints - it's no longer active. I'd say the problem here is actually sprint 1 is showing as active - why hasn't that been closed? That shouldn't stop you starting sprint 3 though (unless you've turned off parallel sprints). What problem do you get with trying to…

Ok, that's pretty clear. Either that database does not exist, the username/password are incorrect, or that user does not have access to that particular database. Can you connect to it with a database command line or maintenance tool?

No. If you want someone to see Confluence, you have to grant them access to see it. This means they have to be Confluence users (which is "can log into Confluence" or via their Jira Customer account for a knowledge base), or you can grant anonymous access so they do not log int. You need to make up your mind whether these…

Edit the workflow, look for the workflow status property on the status (not the transitions, this is a status property) and simply remove it or blank it out. Save and publish the workflow.

Do not do this, it's a terrible idea and hence there's no way to do it built into Jira. If you start ranking stuff, then every time you trigger "rank backlog automatically", you will destroy all the ranking the developers and product owners have done, losing all the work they've done on actually working out what really…

Yes, Jira Service Management has Queues in it. You can sort them by pretty much anything you want. You don't get to change ratings directly in a queue, but you can base queues on priority amongst other things. Do not mix up priority with ranking though. They are different things.

Yes, if you're creating accounts and requiring people to log in, then they will use a licence up. That's the definition of a licence usage - "someone who can log in". If you enable anonymous access, then you can set up spaces so that people who have not logged in (and hence do not use a licence) can see the content. So,…

Hi Jesabel, I suspect you need to talk to your Jira admins or the people who should be responding to you raising issues, not the wider Atlassian Community. We don't know what your system is, or where it is! (Unless some of your people do happen to be lurking here, we're the wrong people to ask!) If you're not sure who to…

My guess would be that the workflow behind your stories has "do not allow edit" set on the "done" status. This prevents you from making changes, including links, to an issue when it reaches that status.

Have a look in the Bitbucket UI, it shows what files are under source control in there.

No, because of what I said above. A number field that tries to do this is pretty much a useless concept. Use the queues and/or ranking as intended, and it will allow you to do what you want.

Right, so if I put in the url you've given, it fails. When I put in a non-Atlassian cloud url, I get "this doesn't look like an atlassian Cloud url you're typing". When I cut it back to the base url (i.e. chop off everything after /atlassian.net as I said before), I get "We can't find this url" - this is because my…

We have less access to your Cloud systems than you do, we're not support here in the Community. How exactly is this user being provisioned? Is it an Atlassian account, a google account or is it coming via Atlassian Access?

That's exactly what I am saying you should never do. Never add the resolution field to an edit screen. You will break your data.

"Where's my field" is not determined by the application or project template you used. However, it will not appear when you are working in a team-managed project, as it's irrelevant - if a field is added to the project by the project admins, then it appears. This also explains why you don't have epic-name - it's not an…

Is there no "where's my field" to the right of the top row there? (your screenshot looks cropped, so it may be missing from what we can see here). If you do not have it, then you'll need to talk to your administrators - they need to get to the bottom of why the field isn't there. (If they go into your "Create Issue" and…