Nic Brough -Adaptavist- Expert

Sourcetree is a "client" application - it's a front end looking at a service that provides some functions. It's the wrong place to be looking at doing custom operations because it is already a custom operation itself. You should be looking to code for your custom operations directly against the service, not one of its…

I don't think it's an uncommon way to get into Jira admin, but the short version of my story was "here's a Jira system, the admin leaves soon, learn how to replace them" Donal was an excellent tutor, but when he left, I had to learn all the other stuff we couldn't cram into the few weeks we had together. I leaned heavily…

The document I linked to shows you all of that. I do know it is not written in Chinese, and translation software is not ideal, but it does show you how to set up send and receive in Jira.

I do not quite understand that. >So I would need to specify every component in the JQL in order to exclude the 1 i do not want? No. "component is not Y" finds all the issues that have components, excluding any issue that has a component of Y >I can't use the component is empty as there are valid components for the JQL It…

I assume by "alert" you mean you have an issue type called "alert" You don't need Scriptrunner for this. Search for issuetype = alert and assignee = "Mr X" and then use "bulk edit" from the options menu in the result list. You'll be able to select changing the assignee to Mr Y in there.

That easily translates into JQL: issuetype = "Projets Dev Rejects" and status in ("In Progress", "Testing")

HTML is not a product, it's a markup language - do you mean you have some app that mentions HTML? Themebuilder and Comala workflows are apps that run on your server. You don't care about the Java version for these, it only matters for the Confluence that you add them to. All the supported (and quite a lot of the older…

Jira does not have columns like that (when you use the word "column" in Jira, you're usually talking about a board, or sometimes a bit of a table embedded in a field) Your calculated columns are probably best done in your reporting tool. But you might also want to look at Jira calculating fields based on data it is holding.

Is that story that is marked "done" * At the issue/story level (it's not a sub-task of any type) * In the very last column on the board It needs to match those two rules for it to burn down. If it does match those two, then we need to see more detail about where it is in the workflow and board etc.

Curl commands will work anywhere that you have curl installed. Most Linux distributions have it installed by default as it's quite handy. The curl commands you have seen are simple examples, using curl because it is simple and translates easily to other things that can make REST calls. You should find a tool that works…

Nope. Projects do not have backlogs. Backlogs are part of a board, and a board can be drawing in issues from many projects. You can't jump straight to a board given an issue key either - an issue could be visible on many boards, so Jira can't know which one to take you to.

I'm sorry, but team-managed (next-gen) projects do not (yet) have any visibility type restrictions. If someone can see the project, they can see all the issues in it. Company managed projects can do what you're asking with their "issue security" functions. I don't know if that will make it into team-managed projects, and…

Ok, so backup less important in test (assuming you're prepared to rebuild it all from scratch if you break the data) So, yes, as we've said repeatedly, you can not run database updates/inserts/deletes on an active Jira system. It must be offline. If you've run an update against the data while the Jira is active, and then…

You will need to make your PC available on your internet site, and probably do something with DNS. Once you've got your PC available to the internet, you'll need to change the base url to match the address or domain of the PC on the net, and Jira will be served up there. As a really simple example, I've got a machine…

Please, stop trying to do this. You do not understand what you are doing, you are going to break your system, you render yourself unsupported, and you can't do it with an active system. Have you shut down your system, taken a full backup, and proved that can be restored before trying to run your SQL?

Sorry for the delay, If you "get" an issue with https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/issue-getIssue you'll see it feeds you all the fields back, and when the fields are user fields, it gives you "name" and "displayName". Given the name, you can look up the email address and other stuff…

I think this example may help get you started - https://library.adaptavist.com/entity/set-behaviour-multi-and-single-select-options-and-value

Oh, sorry, I should have said that too. Thanks Lisa! Also, have a look at the actual use-case for issue security - should people really be able to secure things away from themselves?

This is a duplicate of https://community.atlassian.com/t5/Jira-Software-questions/jira-server-what-is-the-query-which-allows-to-add-user-into-jira/qaq-p/1765771 and https://community.atlassian.com/t5/Jira-Software-questions/how-can-I-add-user-to-jira-group-using-sql-server/qaq-p/1754147 Could you please stop asking the…

You will need to use an app to provide Single Sign On (SSO). Check the marketplace for SSO apps for Jira server that support your AD as the user directory (almost all of them support all the more common directory services). I tend to pick up the one by Resolution first, but that's quite a limited experience to draw on, you…

The lists you have found and linked to are the current ip ranges you need to open up. If your Cloud server still cannot see your Bamboo server, then there is something blocking that access on your side.

"app" not "addon" (Atlassian rebranded them a few years ago). But yes, the Easy Agile app is providing the story map in your screenshot

I think this is due to your membership of the groups. I think you are in DPP-developer, but not DPP-developer-B or GE-CUI You can only set a security level that you belong to - in other words, you can't secure issues you can edit away from yourself!

Note the "Easy Agile" at the top - that tells us it's coming from an app called Easy Agile (which would have been my first guess). You'll need to check that Easy Agile is installed and active for your project.

This suggests that the raw text of the Servicenow description field does not have any (valid) formatting data in it. How are you extracting the data from Servicenow and what does the raw data look like before you put it into your JSON payload?

The JQL clause created < -90d will find all issues created over 90 days ago. The way we write clear English that sentence above does not quite explain the JQL though, if I were to write the JQL as it looks, it would be more like "show me issues that have a created date less than 90 days ago", and to understand that you…

On Cloud, no, you can't disable the language packs. Remember however, that these only affect the UI if an individual choses a language different to the global default, you can't control what language your people choose to write in.

Welcome to the community! What do you mean by "custom column"? When you run a filter from "search for issues", you get the returned list of issues displayed in the issue navigator. When that is in "detail view", you get a list with some panels displaying all of the issue detail for the selected one. In "list view", it…

Combine looking for "component is not Y" with "component is empty". Assuming that is the problem, then Project = x and status != Done and (component != Y or component is empty)"

Click "link", start searching for the page you want to link to.