Nic Brough -Adaptavist- Expert

This might be a merge rather than a change, but let's look at the process of changing the company account to a new email: On the "new" Atlassian account, the xxxx@xxxx.xx do you have anything you need to keep? Or did you set it up purely with the intention of moving the old company account over to it? If you do not have…

There's a lot of docs out there, I suspect you're just not finding one that works for you, rather than finding they don't apply. Both of the things you've mentioned here are controlled in two different ways, depending on what type of project you have. Note that the first one of these only applies on Cloud systems, server…

Ok, you're a little out of date here, Adaptavist transferred tm4j to Smartbear a couple of years ago. But to answer the questions: 1. They were, TM4J was a common abbreviation for "Test Management For Jira" 2-5…

This is just a paste of a doc I wrote for debugging/fixing for someone a while ago. I don't hold out a lot of hope that it will suddenly work. I hope it does, but I would actually bet on the middling outcome - it doesn't work, but we get more logs.

This is a long shot, but as it's fixed this for me a few times, can you try forcing your Confluence to re-read all the Synchrony config? In theory, you only need to change the Catalina options and restart it all, exactly as you have, but for some unknown reason, this does not always work immediately, despite the restart.…

The 401 code in the status implies that Confluence is not authorised to use it (think of a http 401 error) Check the settings you've put for the Jira server connection.

No, there's no way to do this. An administrator's access is not limited to projects (it can't be - most of what they will be administrating are not locked to projects, but global objects)

It's not a case of "sub tasks all need to be in the same sprint". They're part of their parents, it's complete nonsense to try to think of them to be in different sprints. Or, the more "Agile" way to think of it - if you think a sub-task should be in a different sprint, then it's not a sub-task of the right parent, or it's…

The board configuration is there for maintaining the board, there's no reason to avoid it. The error message you're getting is not an error, it's just a reminder that for the column to be of any use, you'll want to map at least one status into it. If your add column directly from the board is getting the right status,…

There's nothing to "fight" here - Jira Software is explicitly built to support Scrum Sprints, and does it off the shelf. Create a project from a "Scrum" template, add the team to it, and you've got everything you need. For your issue hierarchy, you'll find the default issue types Jira off-the-shelf already does two thirds…

Yes, you can use a VPN, but your Cloud systems will still be public, not contained within your network. What you can do is have your VPN have a known exit point (or several points) back out on to the internet, and, assuming you have a premium subscription, use ip whitelisting to lock down your Cloud so that it can only be…

Actually, there's a couple of things here. If you use CSV to import issue values into a select list (of any type - single, multi, radio, checkbox etc), then it can create the options you need to add to it as you go. I've used this a few times in the past to populate large numbers of options into fields by creating dummy…

Ok, there's a confusing word in use here, so I want to explain it before we go further. The word "category" has two meanings in Jira and they should come out as Project category: a way to group projects together, the list defined by you Status category: a kind of meta-status, gathering your actual status into To-do,…

Ok, but the screenshot is of an edit of another page or another area on the page. You'll need to be looking at the actual sections you are seeing as two columns.

I think I understand it fine. You are trying to get a gadget to report on labels that are not there. It can't do that, there is nothing for it to display. Your pivot table is not reporting on that, it is reporting on the issues, not the labels.

There is no way to do this. Only the Epic issue type gets the functions of Epics, other issue types are all issue or sub-task level. (You can rename Epic, but it will look odd because all the functions refer to things like epic colour, epic link, epic report etc)

No, Cloud systems are all hosted on <unique name>.atlassian.net There is a request open to allow you to use your own domains, Cloud-6999, but Atlassian still haven't done anything (useful) about it, despite it being one of the most asked-for things for Cloud for many years.

The author of the page has used a layout to make two columns. You should be able to see that in edit mode.

This is exactly what it says it is. Your email server is configured to only allow certain email accounts to send mail to that address. You'll need to ask your email administrators to allow the Jira email sender to send to it.

For a multi-check-box, the options are contained in an collection (the value of cf2 is a collection of options, not a single option), and to use them, you'll need to iterate over them too. To append values, you'll need to fetch the current value and add your new option(s) to it and then put the new collection back in the…

project.getProjectTypeKey() will get you the type

The Cloud REST API does not yet have a way to change priorities. See https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ for what it can do.

Again, it can't report on what isn't there.

You'll need to give us more than "it went wrong" if you want our help with this.

No, that is not what the indicator is for. As I said, the flag is telling you whether the script worked or not, not whether the validation failed. Jira tells the user that the validation failed.

Try putting the space name/key in the search as well.

Your pivot table is not reporting on labels (that aren't there), it's reporting on issues.

OK, so what about the permissions in the target project?

There's no single one way to report on permissions because there are different permissions in different places. There some global permissions (such as "can create space" and "can create personal space") that you will need your system admins to list for you (and these are mostly done by group, so you'll need to…

I am sorry, but you have landed in the wrong place, we are a community of people here to talk about Atlassian stuff, we're not support! Go to https://trello.com/contact#/ and select the support option (and then probably billing beneath it) - this should create a support request for you.