Nic Brough -Adaptavist- Expert

I'm afraid JQL doesn't do "fragment of name" searches. Groups need to be uniquely identified in a list.

My first instinct was to suggest that these categories are issue types, but actually, they don't look like that. They don't even look like a way of categorising issues distinctively as any issue could be none, one, or many of these things. For example, an issue raised by an end-user could be a request (because they raise…

There's no way to do this on Cloud (and it's pretty hard on Server). All you can do is ask your people to click on the url in the custom field when they need to.

The "starter" packages are based on numbers of users, and there's no bundling of different applications. Atlassian see the (unlimited numbers, but time limited) trial licences, then the free and $10 licences for each application as "starters". Each application is considered separately, there's no discounts for buying Jira…

You can make a logical assumption here - the creation of an issue is not recorded as a change, but the data is (would be) that all fields changed from "not there" to "their initial state". Humans infer that logic instinctively and so Jira wasn't really built to store or provide that data directly. You'll need to code to…

Part of the problem here is probably word-stemming as well. If you are doing the indexing in English, then Confluence will be looking at the word stem "travel" and finding it. Travelor is not an English word, so the indexing system can't know whether the word is stemmed from "travel", and so it can't prioritise it.

Ok, I can't replicate this, when I put a url in a url field, and then click on it in the view screen, it takes me to the url as entered. I can't see anything that might be inserting the base url into that. I think this needs to go to Atlassian properly - can you raise a support request at…

How to solve what? You need to give us a description of the problem if you want any help. Start with the systems involved, what you are doing, what you expect it to do, and what you are doing differently to what the documentation says.

Oops, just noticed, you might be looking at Cloud or Server. That last comment was for Cloud only. Server and DC have had "priority schemes" for a few years now - not workflow or issue based, only project.

No, it's not changed, there's no way to do this. The resolution-property trick is not available for most other fields, including priority.

There's no "expert mode" type thing in Jira. It looks to me like this board is being generated by a business (Jira core / Jira work management) project. These don't have much in the way of configuration beyond "here's a set of columns / workflow status"

I'm afraid not. In older versions of Jira Server, you could actually put some html in as the "name" of an option and it would come out as a link when displayed, but that's not available on Cloud (or recent versions of Jira). (I suspect because it's insecure, but don't quote me on that)

Ok, I think I phrased that badly. Sorry. I was not opining about how you should work. I was offering a suggestion about how you might work better with the tools. They're not intended to support the way you're working, so there's a bit of clunkiness where you're working around that. With with some minor changes to how…

I would do this with a reverse-proxy. Working with minimal changes to your names, I would: * Redirect service.domain.com so that it lands on your.proxy.server.com * Change Jira so it serves up Jira on service.internal.domain.com/jira * Change Confluence so it serves up Confluence on…

There isn't a feature for this to be enabled. What would a total sum of SP in the backlog actually tell you?

You can't do this. Atlassian have seen a few requests for "force people to enter a sprint name", and have closed them with "most people don't want to have to enter the sprint name every time, so we default them one they can edit later (and most people don't edit them)". I think there's actually a different problem here. A…

There's a lack of information on this (as opposed to Trello to Jira) because most people would not do it. Jira is a powerful issue tracker, whereas Trello is a lightweight pin-board system. Most people go Trello to Jira as they outgrow the basic item tracking Trello is good for and they need something more structured, with…

Your instinct is right - the point of a burn-down is to show committed vs done in a sprint, and a sprint is usually made up of several stories of varying sizes. It doesn't really matter if you're estimating in time or story points, to see a burn-down in a chart, you'd need to be finishing each of them in turn so it counts…

It's not a limitation, it is working to show you what the burndown is, it's doing what it is supposed to do! By "progress report", I meant whatever report shows you what you are looking for. You'll need to explore all the reports in there. I can't think of one immediately that would show you this, but that's down to me not…

There are two transitions there - check both the unnamed incoming transition and the "all"

Please contact Trello support from https://trello.com/contact#/ (Not the community, that will bring you back here) --- Entre em contato com o suporte do Trello em https://trello.com/contact#/ (não a comunidade, que o trará de volta aqui)

You can upgrade to any version of Confluence released before the end of your licence.

I'm afraid Cloud's priority system does not support that. It's a global list, you can't use part of it, or different ones, for different projects. Best you could do is drop priority from your project and define your own custom field for it.

What is the actual content of the fields when you try editing the issue? Are you accessing the issues via some form of portal or proxy (not actually visiting https://company.atlassian.net )

How are these external users getting permission to see the pages? You've ruled out public links, so there's either: * They are logging into Confluence as a normal user * The stuff they can see is in a Service Desk Knowledge Base and they are customers * You are allowing them in via "anonymous" access, which means no-one…

Attachments are not a field, and hence don't show up in field configs for you to make mandatory. Scriptrunner is available for Cloud, but it is a very different beastie (it was rewritten from scratch for Cloud, and the Cloud app framework is completely different). Cloud does not provide us with a way to do mandatory…

Whoops! I didn't notice that! Thanks David!

This error is typically thrown when something has gone badly wrong. FunctionProvider class usually means "can't even load the code for the validator or post-function", but can also happen when they're badly configured, or out of licence. But, we don't know if it is the JMWE throwing the problem. You're not out of licence…

I've never asked how frequent those backups are, it doesn't matter to us as end-users because they are not for data recovery, they are for restoring a swathe of Cloud systems, as part of the service, not end-user backups. If you delete the wrong project, I'm afraid that you are probably stuck. You could ask Atlassian to…

It is up to the vendor of the app to update it and set the flag after they have completed all testing. The only thing we can do as admins looking to upgrade is nag them with requests for an update. Most of us try to update as fast as possible - I know the bigger names in the app marketplace go into a frenzy of testing a…