Nic Brough -Adaptavist- Expert

As a very broad getting-started rule of thumb, you should be looking to size each DC node at the same size as a single server system for the users and data you have!

Usually, when you hit "save" in your third screenshot and something goes wrong, you would get an error pop up with some indication of the problem. It usually does say "read the logs for more" though, and that's still the next step - the next place to look at is the application log in <confluence…

There's no point in repeatedly making false assertions while ignoring the main point. Multiple assignee does not work. It is not implemented in Jira because it does not work. That's all. 

My guess is that each loopback transition is an authorisation of some sort from a different person or group each time (hopefully protected with conditions to stop the wrong people using them, and keep the display looking simple). Each of these transitions would need to record that they have been done somehow (usually,…

You'll need to wrap the subTaskSum += 1 in an "if subtask.getResolution()" statement, so that it only counts for unresolved issues.

All I have is the link you've found already!

Status is not a field, you can't just throw a value at it. It is a display of where an issue is in its wrokflow. You'll need to look at the workflow for the issue and work out which transtition(s) you need to push the issue through to get to the status you want. Your code will then need to command those transitions to…

Rewriting it slightly does not explain it either. Could you answer Bill's questions? That should help us understand,

I'm afraid repeating a statement does not explain it. Please could you tell us in more detail what you are trying to achieve? Could you answer Bill's clarification questions?

" but I can't find the "administration" button anyway" It's the cog icon near the top right of the screen. It will only appear if you have some admin rights (project, jira or system admin) and you'll need to be a system admin to be able to install apps like the calendar. If you are not an admin, you'll need to talk to your…

Bitbucket is slightly different to the other two. Try the "manage subscriptions" link instead, and look for the "delete account" link in the middle of the page you land on.

You can do this with an import, but you need to think about the numbering. If you export SJT-1, SJT-2, SJT-4, SJT-5, SJT-7 to CSV and just import them without any amendments into KLM, then you'll end up with KLM-1, KLM-2, KLM-3, KLM-4 and KLM-5 because Jira simply imports them in order and creates new issues based on the…

https://library.adaptavist.com/entity/create-a-backdated-issue is a sample of a really basic "create single issue with some data", you should be able to use that inside an iterator (iterating over your list of issues), and adding copied fields from it should be easy (have a rummage around the rest of the library for…

By default, yes, JSM has a minimal set of fields when you first install it, and expects you (well, your admins) to add other fields that you need to suit how you want to use it. For an address type data set, I would be tempted to look for one of the apps that provides location based or map fields (Google Maps for Jira is…

Which app have you added to Jira for this?

Status is not a field, it is an indicator of where an issue is in its workflow (process). When you create an issue, it will start in the starting status in the workflow. If you need your issues to start in a different status (you say you're having to transition them straight away), then consider amending the workflow so…

Welcome to the Community! Atlassian tend not to do a lot of work like this, usually relying on partners to do consultancy style work for them - you can pick one that suits you from https://partnerdirectory.atlassian.com (Obviously, this is a bit of an advert, I work for one such consultancy)

No, but it's not because of Confluence, it's because of the limitations of Windows file addressing - they're not valid in urls without encoding. There's no way for Confluence to work around non-standard characters in links.

I am not sure what you mean by "gather" or "manually" in that question. Yes, you have to use one of the APIs (internal Java or external REST) to read a batch of issues, but I'm not sure what the rest of the question is.

You should be able to go back into the board configuration and put all the status mappings back in a correct configuration. This mostly means ensuring the status "done" (and any other "end of workflow" status) is in the very last column on the board.

What do you mean by "sop"? Is it an app? A concept? An acronym? (Separation of Powers?)

Indeed, that's exactly why the schemes and fields are not deleted with the projects - there's every chance that they a) might be associated with other stuff b) might need to be kept in case of mistakes

Yes, that will indeed do what you describe. I had not really suggested it directly, but you're spot on. To paraphrase it as I think of it, with my example: You create projects 1 and 2, allowing one set of customers into only project 1, and another into only project 2. You add the Colour custom field to both, but you have…

Sorry, I'd assumed the "paste and match style" you were using was from an extension. However, I'd want to see what happens if you use a simple paste. It looks to me like the paste and match style is inserting invalid stuff into the field.

There might be. I'm afraid your question has so little context or information in it, we can't tell you much. Please could you tell us what you mean by "there a new issue for jira instances"? What are you trying to achieve and what is going wrong? Or what are you asking about?

You need to get in touch with Atlassian to confirm that you are a real person. Follow the links given in the message for more information on that, and how to contact them.

When exactly are you getting this error message? As soon as you click on "managa apps", or when you click on one to install? Or click on one to manage it?

To make fields visible to the customer, you need to make sure the fields are available on the issue (which is the tracking item behind the requests), then you can add them to the request that the customer will work with in the portal. Go to the project that the portal is for and hit project settings and work your way…

Not at the cheaper levels, no. You have two separate systems, and the access to each is subscribed separately. Jo will need two subscriptions as an agent, one to each system. If you are a larger organisation with a swathe of different Atlassian systems, an Enterprise licence scheme is available, where, yes, Jo could be an…

The "permission violation = true" on the end tells us that you do not have access to the page you are trying to view. The page is either in a space you do not have access to, or that the page has restrictions that block you out. You say you cannot log in, which would explain it - the space and page permissions are probably…