Nic Brough -Adaptavist- Expert

You put a screen on the transition. Jira will always pop the screen up when someone triggers the transition. If the person doing it has the permission to comment, then the comment box will appear, without you even needing any other fields on the screen. People can leave the comment off though, unless you put a validator in.

I'm afraid you can't do that. The display of the name of a field is something Jira is doing, not the field itself, and Jira's code doesn't have anything in it to say "and in this case, do not display the field name" The best you can do is use an innocuous or near invisible name for the message fields, like "Warning:" or…

Editing the CSV is something you'd have to do before involving Jira, I'm not sure we can help you with that, as we don't know what edits you'd want to make. There's one thing that would help a bit - when you first try to import a CSV file, Jira asks you some questions, which include * What is the column separator in the…

Yes. The first and third ones of those are processes not features really, but you can easily configure Jira to be the process engine behind them, automating some of it, and be the place to keep all the data. Jira Service Management does have automatic "customer satisfaction surveys" for following up on client requests.

Fields being mandatory is done at an issue type level, but the default is to simply have one setup for the project, so all the issue types behave the same way. What you need to do is fiddle with the "field configurations". At the moment, your project is probably just using one of them for all issue types. Go to the project…

Yes, if you add each client as a user to your system, then they will take up a license seat, and hence increase your subscription level. A Jira licence is tied to the system, not a person, so their accounts on their own Jira systems are not relevant on your systems. Even when the accounts are the same! As an example, my…

In the background, a check-box field is actually the same as a multi-select list, and you can populate them in the same way in your csv. Let's say your check-box field is called "Dancer" and the possible options to tick are Badger, Mushroom and Snake. You should form up your CSV as: * Summary, Dancer, Dancer, Dancer *…

Software and Service Desk are applications that run on top of a Jira Core. They have quite narrow version ranges for compatibility with Core, so a large change of Core is likely to require an upgrade. Yes, you may have problems if you continue to (try) to run an incompatible version of JSD or Software on a later Core.…

It depends on how the app works - does it need to be told the new url somewhere?

Your supplier is wrong. You can use Jira and Confluence for free - the 10 user limit applies to each system, not your organisation.

>As the scrum master, I want to make sure story points are evenly distributed among the team at the beginning of the sprint. Er, actually, no. As a scrum master, you want to make sure that the team knows what they need to achieve during the sprint and you are there to enable them to do it. Story points are not a factor to…

Automation performs actions when something changes, it does not validate data. You can't do this with Automations >The option in which I build a workflow and close the ability to move the task without fulfilling some condition is also not suitable. Ok, but that is the only way you can achieve this goal. It's what workflow…

I'm afraid the only answers are about process and people, not software solutions. You should do one of these: * stop using team-managed projects (this fielditis problem is a reason we all tell organisations with more than four or five teams that team-managed projects should be turned off - they're not ready for use by…

Ok, there's not quite enough detail here for us to be able to help much. Not on the script, that's fine, but we need to know more about what you're trying to achieve and exactly how. There's no point in us writing up one solution if it doesn't apply because you are doing something different. The crux of this is "what is…

Put a validator on the workflow transitions to check that a comment has been added during the transition.

Ok, see my answer.

For an issue to appear on a board, it must match the selection criteria for the board (you don't create issues in or under a board - a board selects issues to display, they are not containers for issues) So, when you create your issue, you should consider what the board selects, and make the issue match that. A lot of…

Start by reading the log - what error is happening that crashes it? It's almost certainly going to be in the application log - <jira home>/logs/atlassian-jira.log but you might want to check the other logs in that directory, and possibly the server log at <jira install>/log/catalina.out

Yes, you can do this. There are three layers to the screens: * A screen is a list of fields to show to people when Jira needs to give them fields * A screen scheme defines what screen to show when people are using a Create, Edit or View action * An issue type screen scheme tells a project what screen scheme to use for each…

No, 8.20 is not the last server version. Atlassian broadly release on a 6-week pattern at the moment, and whilst that might slow as they drop server development, we're nowhere near the stop point. Plus, we're already seeing "we are going to do this in Jira 9" type messages. But I expect that we will soon see "this is the…

I'm sorry for the delay in replying, I've a habit of opening things I want to do something about and then wandering off to another computer or browser where it's not open. I am a bit lost on what you saw a few years ago, because the description you've given is not the architecture Jira (and the stuff running on it) has…

It does have "bulk reassign". For assignee (and reporter), it's a simple bulk-edit from the search results (issue navigator) Everything else you've said there is spot on. (We run into most of that all the time at the moment, we're doing a lot of Cloud migration. And we're constantly telling Atlassian that this is something…

Mum just reminded me of a couple of others: Your great-aunt wants you to ring her back, get the village's name right before giving them her telephone number (all 4 digits) Remember to wait until the train has gone past before you flush

That would suggest someone created the sprint, then did nothing with it. You should be able to just delete it. (Note that it's not a duplicate, it has a different name to the others)

Welcome to the Community! No, there's no dictionary, because you do not have any access to the database, so you don't need one. Could you expand on what "Jira metrics" you are trying to "get"? We may be able to give you a proper route for finding what you need.

We can't tell you how to read the data you have extracted, as we don't know what shape you have stored it in. We'd need to know what sprint data you retrieved from Jira's REST API, and what tables and columns you parsed it into in your database.

For Company Managed projects, yes. These are configured mostly by "schemes". Whilst the default in Jira is to use a template which creates new schemes for the new project (which isolates the config from other projects), you can tell a new project to use existing schemes. To walk through it, Hit Create project from the…

There's only one thing renaming might break - a saved filter where someone has used the category in a search clause. Other than that, nope, rename to your heart's content!

If you would like a bit more help from the community here, it would be useful to know what the login error messages are - they usually indicate why you can't log in.

I'd guess that page is restricting edit access, limiting it to a set of people or group that does not include you. You need "edit" to be able to change where a page is in the tree.