Nic Brough -Adaptavist- Expert

No, it's not unfortunate, it's how Scrum works (and Jira's Scrum boards are a Scrum tool) There is nothing to stop you breaking up stories into sub-tasks for any reason you want, and they can be very useful, but in Scrum, these pieces are part of their whole. The whole is what you estimate on and commit to delivering, not…

Out: Having the idiot-box on in front of me, with lightweight stuff on it while working, because it disturbed my co-worker (here because she was forced to work from home for months). I've not really gone back to it after she started going back to the office In: Keeping up with my reading - caught up on the regular…

Ok, a step back. Why? What would this tell the user viewing it that would cause them to change what they are doing?

Welcome to the Community! Yes, but it all depends on how you are communicating with them. The obvious one is that your request resolution process includes some form of written communication with the requestor, and you train your agents to tell your requestors things like "sure, we'll get that sorted, we'll email/IM you"…

Ok, so there's a few things here. Strictly speaking, your change to the issues "updated" field is not the right thing to do. The issue has not been updated, something else that has a relationship with it has. If you really wanted to do it purely, then any issue update in a project should change the updated date on all the…

Your workflow is not quite as simple as the linear case you've given us. I suspect it might actually be: * Create -> In progress * All -> in progress * All -> in review * All -> in implement "all" in there is a trick, it means "Can go from any status into the target" You have two options. You could try putting conditions…

The official answer would be "click the help (?) icon in the menu bar and read the "About Jira" section". For Cloud, it won't tell you a lot, but on Server or DC, it'll give you a box that starts off with the Jira version and some licencing info. The quick answer is "look at the url" - if it is <something>.atlassian.net…

Yes, create an automation for it. The most simple one would be Trigger: Issue Created Action: Transition issue You probably want to put some conditions or branches on there - if you used that really simple automation, it would transition every single new issue immediately, which is pretty pointless - if you want to do…

Welcome to the Community! Difficulty is a relative thing. For an expert Jira admin, actively looking after a Jira as part of their day-to-day job, it's going to be a doddle. For someone who has never used Jira before, just read the coursework and not actually tried to admin an active Jira with real users, it's going to be…

I am going to assume you are talking about the editing options - what each type of editor can do that the other one cannot. The text and diagram editors both work on the same workflow, they are just different ways of editing. The answer to "what can we do in one and not the other" is actually "nothing of much importance…

Welcome to the Community! This display tells us you are in a team-managed project. These do not (yet) support multiple sub-task types, they only support one (sub-task, which we can see you have already enabled for this project). Company-managed projects continue to support multiple sub-task types, so you could move to…

I often joke about setting fire to the salad or burning the water because I am definitely not a good cook. In reality, I'm not that bad - I usually do ok, but when I get it wrong, I get it very very wrong. * I can't cook pastry (unless it's out of a packet). * I can't cook meat (never bothered to learn). * I absolutely can…

There is no section macro on Cloud. It's been superceded by the layouts!

Assuming Twilio is using Confluence for their Wiki, then you'll need to ask the administrators of their wiki for access to it.

The 250Gb is for everything - the installation, logs, database storage, attachments and so-on. You won't get close if you have a massive amount of issues and no attachments, but if you attach lots of big files to a small number of issues, you will, of course, get there quite quickly. (Moral - yes, it's fine to attach files…

Choose what? Cloud and Data Center are totally different things, licenced iin different ways for different needs.

I'm not sure that I understand the question, but it's the same as Cloud Free, Standard and Premium - you buy a licence for a single service. If you're running 3 DC installations, you need three licences. If you're running 3 Cloud instances, you need three licences, irrespective of the level of them. Enterprise licences are…

Ok, I'm going to show my age here... Jira 2.something Confluence 1 My first job with Atlassian stuff was "version 3 comes out soon, you need to be ready to upgrade to it, and then become the owner/admin". A part of that was even merging a Jira 1 into the nice shiny new 3.0.3 I'd upgraded to.

Where are you pasting it from? Have you tried pasting it into a simple text editor first, then into Jira?

Welcome to the Community! You can't do this. Pricing for Confluence is simple - you licence it for X users. If you add apps, they need to be licenced for the same number of users, X. The system has to assume all your users could use the apps.

Nothing to apologise for! It's unfamiliar, so you're asking! But you are exactly right. On the page you want a part of, you surround the part you want in the {excerpt} macro. Then on the page you want to see it on, you use {excerpt-include} and tell it what page you want it to look at for the excerpt. If it helps, I…

I oversimplified because there was no need for the detail.

Yes, sorry, I kept it simple with the flag/release idea.

I think more recent Jira versions handle it better, but you used to be able to create the "cannot transition an issue, no matter what" problem if someone transitioned an issue while you were applying a large migration that changed transition destinations or removed status. Having said I was able to track it to that, it's…

Welcome to the Community! Either your base url is set incorrectly, or your network is misconfigured in a way that prevents the server going out of the network and seeing itself there. The first one is easy to check - go to your Jira and look at any issue you want. Look in the browser's url bar and you will see something…

Atlassian have been improving the handling of special characters in Cloud urls and you can't really use this trick any more. You'll need to get your people to use * the tiny-urls * "save for later" inside Confluence * And, as usual, internal links in Confluence (do not link Confluence to itself with urls, use page pointers)

"Can't see" and "not appearing" do not describe the problem. Please, could you describe the problem in full - browser, what you're clicking on, what errors you get?

While there's a couple of routes you might do this with automation, I would strongly suggest you re-evaluate your process. Why are you creating new issues as reminders? You've already got an issue there acting as something you need to do something about. It would be far more useful to have a workflow that shows the status…

The excerpt macro is a little tricky the first time you try it, but it does work. The include part needs a pointer to a page, upon which you have flagged an excerpt. Imagine Page 1's editable content is: Alice went down a rabbit hole {excerpt} Kate is short for Bob {} R.I.P Charlie Then Page 2's editable content is:…

Ok, that's probably irrelevant to the problem, unless the VM has blocked networks somewhere. Could you describe the problem in full - browser, what you're clicking on, what errors you get?