Nic Brough -Adaptavist- Expert

I have not run into those apps at all, so I cannot tell you anything. I have had a quick look, because of your pointers, and at a glance, it looks like they can get you the "get our data out, and keep working with it, just in case Atlassian totally fails" stuff you might be looking for. But I am not sure they do - I've not…

@Dave LIAO - working backwards, I remember Jira Software... Jira Agile... Greenhopper... Not having boards... (Greenhopper was one of Atlassian's earliest acquisitions if memory serves, and I think the original authors were Greenpepper!)

Yes, that's spot-on, exactly what I would have linked to if asked (I don't have them bookmarked, so I didn't volunteer). I think I was a bit short on previous answers here, and I'd like to add what someone pointed out to me a few months ago. Cloud is "software as a service", and part of that service is "not having to worry…

You can do this by adjusting the fields available for the issue type. In a team-managed project, that's a matter of the issue type field mapping. In company-managed projects, you may need to adjust the context of the field, the field configuration for the issue type and add the field to the create/edit/view screens. Be…

The pricing page is what Atlassian charge. They wouldn't publish it if it were different. Cloud and DC are two totally different pieces of software. They're issue trackers and have some similarities in name, structure and usage, and compatible-ish data, but they're totally different pieces of software. It's not worth…

Yes, that link is what Atlassian are broadcasting on the subject.

Welcome to the Community! You litterlly click on "space tools" (the link is available to anyone who can see the space), and it'll drop a list of options, including "look and feel". But, l&f is an administration function for the space - you will need to be a space admin to get it to appear and use it!

Yep, I understand the case of "using it as a copy", but the point here is there's no actual workflow in a team-managed project, it's a looser pile of rules, and there's no export/import, or even copy.

> I thought that every email address account is created in the organization's cloud system only Er, that makes no sense. If I were to send an email to an email address, how would the computers know which one of the non-unique emails I actually wanted to send to? The question here is what you want to end up with - a single…

This is pretty much what it says it is - the user running Confluence cannot create the directory it needs. This is probably down to permissions (but also check if the disk is full)

Have you tried a browser that does?

If a Confluence service just stops dead after a while, with no warning, then one of three things have happened: It has crashed but cannot write a crash log because the disk is full. It has crashed, but at a different layer, and written a report to a different log. Start with a check of <confluence…

Thank you for confirming I had understood the question! Yes, you need to set the "Notify user on their own changes" to "no" in the default user settings, and ask existing users to check their setting in their profile. Спасибо, что подтвердили, что я понял вопрос! Да, вам необходимо установить для параметра «Уведомлять…

For most fields, the answer is "remove the mandatory flag from the field configuration for this issue type". That includes "reporter" - you can remove that from the field config. There are exceptions, which include Summary and Resolution - you can't make summary optional. Resolution technically isn't mandatory, because it…

You can't get new Jira Server licences any more. The system is going away, and Atlassian are not selling new licences for it any more, only renewals for existing systems. If you want to run Jira yourself, then you will need to be looking to buy Data Center licences, so take a look…

Welcome to the Community! This is a bit of a problem. We can't tell you the site url, we don't know what you've set up. If you don't know it, then why do you need support on it? It's not like you're actually using it! So, two things 1) The url that Atlassian are asking you for is just the base of your site, it's not a…

You can do it with apps (I don't use a lot of Power Scripts because I almost always have Scriptrunner on tap, but it might be able to support you. I know SR can). But you'll need to build somewhere for the scripts to go. You'll need to builf projects with issues and workflows that your non-admins can use to trigger scripts…

No, Jira allocates the key for each issue, you can't set it arbitrarily.

If it's down to Compliance, I think your Compliance regulations would mandate you absolutely not touching the database... What you do with this is up to how you are provisioning users. I would strongly recommend not using Confluence's "internal" users, and hooking it up to your internal directory for a global list of users…

>So there seems to be a big delay between upgrading Ah, ok, yes, that is familiar. Yes, it can take a while for a system to be told it is on a different subscription. Would be lovely if the sync with the licence systems was instant, but it's not at the moment. Last time I was involved in an upgrade from Standard to…

Welcome to the Community! There's an example at https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-transitions-post You'll need to adjust (at least) the transition ID to match your workflow of course

Welcome to the Community! You're not tired or going mad! Field configurations and screens are not related to each other directly. You don't associate a field configuration with a screen, that's not what they do. (Note, this is all about company-managed projects, team-managed projects do not use the schemes I'm about to…

There's no way to do this. You don't want to either, it would be destroying all your sprint history and render all the reporting useless.

Welcome to the Community! No, you can't restrict editing of part of a page, people can either edit a page or they can not. What you could do is split it up - put the bit you want to protect on a different page and include it in the main page instead. You can then change the permission to edit on the included page. Note…

No, a board's settings are for the board. If someone re-arranges a board's columns, all people viewing that board will see the changes.

Welcome to the Community! Sub-tasks are the same as issues, apart from their parent relationship, so they'll handle the same way in a dashboard. There are not separate fields for issues and sub-task, so there's no "both fields in my dashboard" - there's only one field there.

Welcome to the Community! Admin rights give you access to admin functions, not data. You will need to talk to the owner of the board to get them to add you to the board share and/or project. (As an admin, you can do that yourself of course)

Worth a try, definitely. I suspect it might be "Jira customers and users are handled differently, SR can only work with what Jira gives it", but it's definitely something the developers will know.

Yep it's a database query in plain Jira. There are some apps that enable you to extract it though - migration and housekeeping tools tend to do it (Project configurator, Configuration manager, etc), and you can use the scripting apps to run scripts to report on it too.

This sort of error is quite generic and could be caused by all sorts of things - wrong version of Java in use, being run as the wrong user, and and and. Have a run through https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html to see the list of…