Nic Brough -Adaptavist- Expert

Anonymous users cannot be given admin rights, so it was not a human doing this. Most likely explanation is that the groups have been modified in your external directory system.

No, the whole point of an anonymous record is that you do not know who they are. There's actually nothing to put an email on, because you can't identify them.

Welcome to the community! Please see https://community.atlassian.com/t5/Trust-Security-articles/Atlassian-s-Response-to-Log4j-CVE-2021-44228/ba-p/1886598 for the main discussion and pointers to what to do.

You can do the licence change before or after upgrade. However, you can't upgrade to a version released after the end of your server licence.

How exactly do you know that the group is being modified by "anonymous"? What user directory system are you using?

Yes, a clean re-install will not have any of your old data in it. If you re-install the same version of Jira, then yes, you should be able to import the entire thing from the backup, assuming you are talking about the xml export (that runs regularly by default). If you're talking about some other backup you've taken, then,…

I'm afraid there's probably nothing you can do then, you'll need to start from scratch. There's certainly nothing we can help you with, we're a community here to talk about Atlassian, most of us know little or nothing about fixing ransomware hijacks.

It's the base url of the confluence service you are trying to reach. If, for example, you normally use your confluence on "https://myorg.com/docs" then the <confluence server> is "myorg.com/docs"

Nope, the "in use" message means you've still got something connected to it, possibly a process that's hanging over because it's got messed up by the corruption. Again, the "fix" is to go back to a backup. You could try to rescue it, but h2 databases tend to fail catastrphically, and it's rare that you'll be able to rescue…

Move issue is a permission, so to get rid of it, the best thing to do is remove the permission from a user. However, I really want to ask "why?". Why would you want to stop people moving issues? Moving an issue is an option for changing an issue's type or moving it to another project and these are not things you should be…

This isn't something we can help you with, it's far wider than Atlassian software. Most of the time, the best you can do is scrub the server and restore from the last backup you took.

These errors generally mean that your database is corrupt. I would be looking for the backups, rather than trying to repair it.

Welcome to the Community! Trello (and the Community here) use Atlassian accounts for access. Most Atlassian accounts belong to the people who signed up for them, and you can maintain your account at id.atlassian.com - you can change the email address, the display name, icon and the rest there - log in, and then go to…

Yes, they are. If you modify them in the database, you'll have two problems. 1. As I said, you won't actually know what to put in there (unless you've copied it from an existing correctly configured link) 2. Exactly as @Joshua Sneed Contegix says, most (all?) Atlassian applications load and cache their links at startup. So…

Welcome to the Community! Simple answer is "none". Application links are held in the database, not files. From memory, the only way you can write the details of a link into the database correctly is by copying the encoded stuff from an existing working link, which predicates that you'll have to have set it up via the UI or…

Yes. You must be an assignable user in order to have an issue assigned to you.

Not for scrum, workload is a different thing to the sprint estimates.

Data Center and Server are effectively the same software, and have the same range of compatibilities with external software. Your Crowd, Confluence and Bitbucket don't care whether your Jira is Server or DC, they'll work fine with either. The main place you will find they do differ is that some apps that work fine on…

It's not unfortunate, it's deliberate. It's the right way to do it. However, you have to remember the context - theres nothing wrong with adding estimates to subtasks if they help you. But you don't do it in Scrum because Scrum only cares about what you commit to and deliver (where sub-tasks are an irrelevance) You say "A…

Big Picture is the first one that springs to mind, after Advanced Roadmaps, but generally just typing "roadmap" into the marketplace search will find the others. However, bear in mind that these are all going away on server. You would be better advised looking at your migration to DC (so you can think about using Advanced…

Start at https://www.atlassian.com/software/jira/service-management/pricing Bear in mind you need to think about Agents and non-agent users, not the number of customers you might have.

Please see the answer to the last time you asked this (about a different application, but the same principles apply)

As you have guessed, you're going to need the page ID in order to kill it. You didn't flag this with Cloud or Server, but on both, you could try looking through your browser history for the url of the create/edit/landing page. On server, you could also try going to the url by name (which would then try to go to the one…

Apps are affected because they use Bamboo's log4j implementation, they don't re-invent the wheel. See https://community.atlassian.com/t5/Trust-Security-articles/Atlassian-s-Response-to-Log4j-CVE-2021-44228/ba-p/1886598 for more.

No, there are none I'm aware of. This is probably because it is not a good thing to do. The more places you store passwords, the less secure they are. Broadly, there are two types of passwords you might want to configure: * Real user passwords - these should only be stored* in the head of the user * in their own password…

Sorry, I couldn't resist it!

I don't remember anyone using it for anything more clever than a bit of instructional text on a screen - stuff like "When selecting from the list below, please consider X, Y and Z" or "If you're not sure how to answer these questions, please contact this team"

I'd like to add and improve "customer insights" - that started from the really basic idea that when a customer raises a Request, it can be useful for the Agent to see some detail about the customer and their organisation on the issues, without having to go look it up somewhere. But if you extend that to users, across JWM,…

Welcome to the Community! Are you really working on Confluence for your invoices? Is "workbench" the name for your Confluence? Or an app that helps with Confluence based invoicing?

Yes, have a read through https://community.atlassian.com/t5/Trust-Security-articles/Atlassian-s-Response-to-Log4j-CVE-2021-44228/ba-p/1886598