Nic Brough -Adaptavist- Expert

You could rip out the installed version of Tomcat and replace it with another, but there is no way anyone would recommend that. If nothing else, you are instantly unsupported. Any problems you might have could easily just get "go back to a supported installation and try it again" responses. On top of that, yes, I've seen…

The workflows and schemes have actually been moved into code now, apart from the stock default one (the unchangeable Jira workflow that was the only workflow available in version 1!) If you install a new empty Jira, you get one of each default scheme, and that's it. When you start creating projects, the project templates…

You are in the right place there, but no, the draft editor cannot delete status from the workflow. This is because you need to through a migration exercise when you remove status, and the workflow editor can't do that, it's part of the workflow change functionality. What you could do here is "orphan" the status, such that…

One thing that often bites Cloud users is network latency. Of course, it's going to be slow if your Cloud system is in Australia and you're in Europe. I would want to check where your Cloud system is being run and consider getting it moved closer if you can (in my example above, I'd ask it to be moved to the Irish site...)…

Maven is a build tool, you don't need it for a simple Oauth connection. That page is about how to build and run the example Java code that can authenticate and then interact with Jira. Nor are you looking at the (Jira) server here, the programs are to be installed on your development machine so you can build the client.…

The upgrade to 7.0 is a major set of changes and one that it is not advisable to skip over lightly. I would recommend taking your 4.5 up to 5.16, then 6.10, then 7.0, then up to 7.17. I would also quickly try 4.5 straight to 6.10, which usually won't cause you problems, but test it and see. But the 6.10 to 7.0 step exposes…

Welcome to the Community! You are right, removing the resolution has broken this function. The function says "set resolution to a value that does not exist any more", so you'll need to fix that - edit the workflow and change the target resolution to one that does still exist (it will offer you the list of existing…

If an issue matches the board filter, it will go into the backlog and board the same as any old issue. So, if your board filter is as simple as "project = XYZ", all new issues in that project will be selected by the board.

Hmm. Assuming your approvers are service-management approvers, then you could combine the email script send with https://library.adaptavist.com/entity/get-email-address-of-approvers

You're missing the point here. The author of a page should never be changed. You don't need to change it. The owner, yep, fine, but the author is not the owner (especially if they've left!), and the owner of pages is not explicitly captured in Confluence. Copyright law looks quite complex, but the basics are very simple -…

Welcome to the Community! Your question has no context, so we cannot begin to answer it. All we can do is say "you need to put a valid id or value into the parent option object", but we don't know how to do that because you have not told us what any of the things in the question are, when you get the error, or how you are…

If you add custom date fields to the issues, yes, you can. You'll need to look at automation or scripting to get them populated.

The Early access trial closed a while ago, so they shut down the email. I don't have any guess as to when it'll be released to the wider audience. But you've posted the question on the conversation, which is the best place for it! I'll see if I can get Atlassian to give us more on the back of that question!

When I've run into problems upgrading from Jira 5.x to 6.x, it's always been fixed by taking 5.x to 5.10.highest and then upgrading the resulting system again to 6.0 or 6.6, then up to whatever the target version is (the last one was fine jumping from 6.6 to 7.13 - the last long-term-support)

Correct, a status can only be in one category. You'll need a new status, with a slightly different name.

Hmm. How long have you left it churning? More than 20 minutes? It should time out before then, and give us an error in the log, but if it's not timing out, there's something totally breaking in the licence check (it should be almost instant) which should be throwing an error into the log and then failing or locking up. If…

Your Python code should talk to Jira over the REST API See https://developer.atlassian.com/server/jira/platform/rest-apis/ for what calls can be made into Jira, and I've got https://realpython.com/api-integration-in-python/ and https://www.nylas.com/blog/use-python-requests-module-rest-apis/ as stuff to read when I get to…

I think this message is telling us that your MS-SQL server is configured incorrectly or possibly too old to be used I think this is because the Confluence you are running (the "client" in the error message) is trying to use TLS1.2 to connect to the database, but the database is configured to use TLS1.0 (server selected…

The validator allows you to tell them why you are blocking the transition, so it's often better than a condition (which just silently stops them seeing or starting the transition)

The way to think of this is that Jira has a list of users that it reads from beginning to end, but it drops duplicates out because users need to be single objects for the code to work. It's not actually doing that, it's a bit more technical, but that is the easiest way to think of it. Simple example would be to imagine…

You would need to change the code that is presenting the text. You cannot get to the code on Cloud, so you can't do this.

Ok, there's two things to look at here, page author and page ownership. You have a page that was created by someone, the original author of the page. What reason do you have for destroying the information about who the original author was? This would actually be a bad thing to do, and in some cases, possibly illegal…

"Additional resource" is not a standard Jira field, so one of your administrators has added a custom field by that name. I would guess that it is probably a user-picker - a field that holds a pointer (or pointers if it is a multi-user-picker) to a person for some reason. Even if it isn't a user-picker, it will work the…

Welcome to the Community! Jira has two fields you might want to use: Reporter - the person the issue is reported by (it is possible for the person creating or editing the issue to change this, but it defaults to the person who is creating the issue) Creator - the person who physically entered the issue into Jira (cannot be…

Have you tried adding the fields parameter as described in the first link I gave? It will still return the metadata in the JSON, but you can easily trim that out in your code. I often work with shell scripts rather than python, using a simple executable for extracting raw data from json responses - it's called "jq" and I…

Ok, so your code is not doing the authentication it needs to. I don't know what your code is doing, so I can't help you with it.

I'm afraid team-managed projects do not support highly configurable boards. But that's not a problem - you can create many boards from a company-managed project, and base them on what you want. To do this: * Go to issues -> search, and search for the issues you want to work with on the board. This is probably as simple as…

You'll need to write something on the QuickBase side that can send data to Jira over its REST API, and/or add automation or scripts to Jira that can send data to QuickBase over its external APIs. I would however question the value, why not just use one or the other for issue tracking, rather than duplicate things and have…

Nothing to apologise for! I like the idea of swimlanes by company, but I would question if it is right or the best option for all the users of that board. It could be, but I'm also imagining a team of developers who don't really care who the external vendors are, their board would work better for them if they had swimlanes…

Yep, many years ago. The question to start with is "what does 'integrate' mean to you?" What are you asking the "integration" to do?