Nic Brough -Adaptavist- Expert

Ok, so you're getting there. >The list [from JQL] has to be ordered in some way It is, it's in the order the indexing system finds it. >We know that is not the case because Order By is already included in the JQL The order by is a convenience to tell some functions that there is an order. It doesn't matter if the JQL uses…

Ok, best thing you can do is stop moving issues around. Moving an issue is a structural thing, hard to automate and clunky for the users. The service management to other project is best done with the "create linked issue" function. An agent can go "oh, hang on, this needs a developer", click the box and get a (prefilled…

Jira doesn't change the attached files in any way, you don't need to convert anything. It does however store them with a unique key (this enables multiple versions of files with the same name to be attached)

It's still something to do with the database connection, there's no point looking elsewhere. Have you tried a clean installation instead of an upgrade? What dbconfig.xml does that create, and if it works ok, what is the difference between it and the dbconfig in the upgraded and failing system?

There's no value in having sub-tasks in the backlog display in Scrum, you can't actually do anything with them, and they're not something you plan for (which is what the backlog is - a planning tool). They are useful in Kanban backlogs because every card is a Kanban item.

I am a little confused by this - there is no "situation" here. You can't have one status in two columns because that would be complete nonsense. If you're in a situation where you think that would fix your problems, then you're looking at the wrong thing - your workflow is broken and you should fix that.

Welcome to the Atlassian Community! I can't think of any advantages of doing it. Once an issue has started in its lifecycle (i.e moved out of some form of planning or just "needs looking at" to-do type status), then surely it's in-progress, right until it is delivered.

If you're sticking with server/DC and happy to indulge in some coding, you might want to take a look at https://developer.atlassian.com/server/confluence/search-decorator-module-tutorial/

Welcome to the Atlassian Community! I think you may be in the wrong place, neither of the products you name are Atlassian applications or apps for Atlassian applications. My guess is that one of them uses Atlassian's Confluence for documentation and you've clicked for "help with Confluence" instead of "help with prosims or…

Thank you for giving me something to work with to help you understand the point you keep missing Indeed, please look at the "first level group by report". Now tell me how that is JQL? You can't, because it isn't JQL. It's something that takes a list of issues provided by JQL and groups them. It's a report or display that…

Please forgive me, if this is wrong, but it looks like you actually have two different processes for this, one for each type of user (and hence board). That cannot work for a single issue. Your use of two boards is a good approach (I often think "board = team", first but "board = view focussed on perspective X" is just as…

Ok, you've both missed the point again. I'm not sure how else to explain this again, but I'll try an analogy. Imagine you look in the 'fridge and think "oh, we're low / out of a few things". You jot it down as you find each item to top up or buy. There's no use to grouping it here, you're literally just looking at pile of…

Yes and no. Plain Jira works primarily off the Resolution field. If it is empty, the issue is unresolved and needs more attention or work. If the Resolution is filled with any value (even words like "not done", "open", "unresolved"), then the issue is resolved and needs no more attention. But the Scrum boards and reports…

Does your IMAP account definitely have permission to use that Exchange service? Also, is IMAP enabled? MS is trying to push people to their own MAPI protocol and now default IMAP to disabled. You should check with your mail administrators to see if they can upgrade the mailbox to support IMAP (well, IMAPS anyway)

You can't do that as you've written it. The best you can do is create a listener that picks up any change to the field, reads the current content and the new content, and sets the content back to what it was before the edit, if the edit has done something wrong. This is complicated, clunky and will annoy your…

Er, yes, that makes the sprint active, so it'll show things done in this sprint. It's not the answer to your question though.

You will need to manually bulk edit each status/issue-type combination. If it were me, I think I'd write a script to do it (obviously, you'll need a scripting app to do it, or writing something that can do it over REST)

Yes, this conversation is getting very long, and I don't blame anyone for missing the important points. To re-iterate: * Group by is useless in JQL, because JQL is only a search. It gives you a list of issues that you can read in your display/extract/process function. * Group by is very useful in some things that would…

I generally head for reporting apps, but there's a lot of them in the marketplace!

Server/DC got Priority Schemes in 7.6, that's yet to make its way on to Cloud.

It does annoy me that you can't get a velocity type report on Kanban because you could do it, even though Kanban doesn't have velocity. I wrote one for Server ages ago, it's on my list of candidates for learning Forge. It needs the reporter to tell it the date range to look at (because you don't have sprints and hence no…

Welcome to the Atlassian Community! You can't choose the key for issues when they are created or imported. The import will behave as "create new issue" for each incoming issue, simply taking the next available number. I'd recommend importing the current key into an "external key" field

The list of resolutions is global and there's no such thing as a "resolution scheme" You can do it though. You'll still need to add your desired resolutions to the global list, then amend all your workflows. With workflow properties, you can include or exclude one or many resolutions from the select list offered to people…

No, it's not possible at the moment. The Community Advisory Board has talked about it before when someone first asked, but my last update on it was that it's a "we'll enable it the opt-out when the community software (Khoros) supports it" I'm afraid for now, all you can do is ignore them. Oh, and I almost forgot, you can…

>When a story is marked as Done, we do see it disappear from the sprint view. Assuming by "sprint view" you mean the active board, then I think I know what you have done. Your "done" status is not mapped on to a column on your board. So issues in it are not shown on the board (and also, are not "done", by definition as…

Welcome to the Atlassian Community! Sub-tasks are not sprint items, they are just a fragment of their parent story. They have no relevance in the backlog, the backlog is for managing the stories and sprints.

But why? Let's say I write a text file with "make me a sandwich" as the body, and save it as "mmas.txt" on a file system. What is the security risk?

End-user adaptive AI. Not one that makes "Clippy"'s utterly useless suggestions, but one that would look at how each individual (and I don't just mean humans, I mean other things like external reporting tools, and code that uses Jira's REST API to extract information) and * Adjust things to suit them * When they're doing…

@Tim Perrault I'd guess you've probably not done anything wrong too. @Bill Sheboy 's list is a great friendly summary of how not to make someone think "oh, that needs to go", but there are some other reasons an answer might be removed, including (but not limited to) * Mod thinks it's a duplicate/repeat of another answer *…

Ok, you've got four types of licence/user layers here: * Agents: can use* the full functionality of Jira Service Management projects, transitions, queues, SLA reporting, working on service management issues etc * Jira Core/Work Management and Software projects (but not the Software boards) * The customer portals and…