Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! This warning most often happens when you are using a very old version of Jira, or a misconfigured proxy in front of it. Jira 8.13 won't do outdated protocols without a lot of configuration to downgrade it, so it is almost certainly your proxy, or possibly http services on the server you…

You can't assign things to people you have no knowledge of, you need to have created them in the system. But putting a role on an item is the best thing you can do, as you can tell the new person to look for items with their role set and no assignee to form their work list

Theres a good script for working with fields at https://library.adaptavist.com/entity/update-the-value-of-custom-fields-through-the-script-console But it doesn't demonstrate the use of system fields. For the original estimate, you can simply say issue.setEstimate(#) but bear in mind that it stores the estimate as a simple…

Erm, that was what my last comment answered. The term "child issue" is a wider term than sub-tasks, and is used in some places instead of "sub-task issue". When we say "sub task" in Jira speak, we mean "an issue that is an integral part of an issue that is at the issue/story level in the hierarchy". When we say "child", we…

I think we cross-posted, my last response was to the previous comment. To answer a couple of points in the last one: >I'm confused why you're making up excuses to prevent teams from self-organizing and finding a slightly modified process that works best for them. I'm not excusing anything, you seem to have not read the…

You don't have any access to the database in Cloud, so you can't do it that way. Your only option is to increase the starting number by creating issues that cause it to increment. Let's say you wanted to start at ABC-456. You could import, or script, the creation of 455 issues. That would clock the project up to 455, so…

Whilst you technically can use a scripted field as one of the inputs to another scripted field, you'll find it does not work. You can't guarantee what order scripted fields are going to be calculated in, so you could easily end up with the wrong answer in the dependent one. Imagine you create fields: Weekend: a scripted…

I'm not sure from that. What I am looking for is processes that might be reading the incoming mail more than once. Some more questions I'm afraid: * What is the setup on the "email channel" for the service-management project? * What is the setup on your incoming mail handler (in the global settings)? * You also say "one…

Welcome to the Atlassian Community! The LaTeX macro is doing a lot of work when it is rendering the formula, there's no way to speed it up from the outside. The only way to speed it up would be to optimise the code for performance, which I suspect the author has already done, or remove functionality. Yes, you could convert…

Welcome to the Atlassian Community! What gadget are you trying to do this with? Have you tried editing the gadget configuration to see if the axes are configurable?

Scrum doesn't have work in progress limits, because the sprint does it for you, by definition. When you plan a sprint, you are committing to completing the stories you have put into a sprint. You would have put in only stories you believe you can complete in the timeframe, based on their estimates. So you don't need to…

So you didn't read read the bit above about implementing a summing strategy, and Jira not doing it because there are many different approaches to it? And "create the sub-tasks in excel" is incorrect, you should not be doing planning in two places.

Answered over at https://community.atlassian.com/t5/Jira-Software-questions/Count-Number-of-Subtasks-and-add-on-parent-s-custom-scripted/qaq-p/1822556 where there's the same question as a follow-up

In a scriptrunner script. The code given will work for a scripted field, post-function or listener, with a couple of other lines appropriate to where it is being run. You could use something similar to look at all the sub-tasks of an issue and extract field data from them - the code Lakshmi gave us is iterating over the…

You'd need to execute some javascript to tell the browser to scroll to the bottom after the page is opened. I don't think that's possible to inject into a simple link.

This is telling you that you have not given "Atlassian Integration" (a VS Code extension) a valid Jira site to connect to, so it's trying to point you to Atlassian to create one. You'll need to configure the extension to tell it where your Jira is.

To take someone to the Jira login, all you need to do is put a link to your Jira on your page.

Good to know that you're thinking about it when you do resort to SQL The macro usage is not held in the database, it's a report run off the index. So your SQL would have to be complex - reading for every current version of a page and parsing the content for the use of the macro. Another option might be to look for…

Welcome to the Atlassian Community! You will need to raise this with Atlassian support, not the community here, we can't help you. Go to https://support.atlassian.com/contact, raise a request and look for the "billing" option in the categorisation options.

Trello for the simple stuff, Jira for the things that need a workflow. Confluence for making notes and then writing stuff up tp share

Kristian's answer is still right.

Welcome to the Atlassian Community! It can, but we need more detail on what you are trying to do.

That is not what your error messages are telling us. Could you walk us through exactly what you are doing?

I'm going to have to say I am not sure about this one. I do not know if Jira fires a "comment deleted" event. I think it does, but I have not looked. If it does, then that is the thing to look at, you'll need to write a listener that spots that event and sends data over to your other application. I can tell you that you…

I absolutely can tell you that distracting people from fixing things to talk about it with clients is a problem. Look at the arithmetic: * Atlassian is almost 6,000 people. * Assume that 2,000 are support - ranging from front-end agents to the engineers looking after Cloud on a raw "make it work" basis. * Atlassian have…

Welcome to the Atlassian Community! In Jira, delete does what it says on the tin - it deletes it. But Cloud Jira does now have a bin for projects (not individual issues, you should still not allow issue delete to anyone other than your admins), so you can probably get this back. Go to https://<your…

It's the same now as it was last year - you'll need to export the pages to something Sharepoint can store (to never be read again)

No, both types of project have sub-task abilities, but they are configured in different ways. In company-manged projects, you have to create one or more issue types classed as sub-task types and then add them to the "issue type scheme" to tell the project it can use them. In a team-managed project, you go to project admin…

Welcome to the Atlassian Community! Mojang uses Jira for issue reporting, and I'm afraid you have clicked on "help with Jira in general", rather than "help with this Jira". Here in the community, we can help in general, but we're not your Jira admins and we don't know who they are. You'll need to look for contact details…

Correct - creator is the person with their paws on the keyboard, typing the issue into Jira. Reporter is the person who wanted the issue raised. They're often, but not always, the same person.