Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! Fortunately, you have no access to the database on Cloud, so no, there's no way to do this. If you were on Server/DC, you could do this, but it would render you unsupported, the backups might fail, and you would need to re-code several chunks of Jira to enable the use of the new columns.…

Hi Damien, That sounds very clunky and not easily reportable to me. Plus not easy to automate. My standard advice is always "have as few custom fields as possible", but I think you have every good reason to add one or two here! I would probably put a simple counter field on the Epic, and automate that. It could be as…

Welcome to the Atlassian Community! There is no way to redirect a user to an arbitrary other place during issue creation.

Welcome to the Atlassian Community! You will need to ask them to remove you. It's rather annoying that someone can claim a potentially shared domain, but I'm not entirely sure that is what has happened, as the claim will need them to have access to the servers behind the domain, which suggests that pm.me has probably been…

Glad to help! I missed one little thing here - the "create" button in the menu will only go away if the user has no create issue (not request) permissions in any project. But they will only be offered projects where they do have create issue permissions in the create dialogue!

I know Atlassian don't recommend using properties, but I have never found any problem with them, beyond an admin not understanding how they work so using them wrong and getting the wrong behaviour (to be clear, I have to look it up every time as well, I really can't blame anyone who gets it wrong!) an admin not warning the…

I think you're already doing the right thing - a simple explanation for them that "there's some stuff in space settings you might find useful, but you'll have to log in to use most of it" in an instruction guide will get rid of 99% of your questioners (There's always going to be a 1% who don't read the guide properly and…

Welcome to the Atlassian Community! Have you recompiled the app for this version of Confluence? Plugins compiled for major releases often need to be recompiled for the next one - you've gone from 7.x to 8.x, so it is worth trying that first.

Welcome to the Atlassian Community! There is a lot wrong here, but the most basic question is "why are you not using the time-tracking fields that automatically add up your estimates by default"?

Welcome to the Atlassian Community! This is up to the browser when it comes to Cloud. Cloud suggests a time-out to your browser, but it is a maximum, and your browser can be configured to ignore it and go lower. I do not know what the current setting is (but it does feel like it is at least a couple of hours) The other…

Welcome to the Atlassian Community! Possible (although not daily), yes, useful, probably not. You could set something up that triggers Jira to create a downloadable backup, and downloads it, and then tries to send it somewhere, but: * You can only run the backup export every other day * You can not automate this inside…

Welcome to the Atlassian Community! Jira has one (possibly more since I last looked at the code) generic search phrase that goes across fields. text ~ contact will search all the text-based fields for the word or phrase you give it. It is, however, a fuzzy search, so while you might be glad to see it finds some minor…

Jira is not an email system, it is an issue tracker. As such, it turns incoming emails into issues so it can track them, or comments on issues if it already has an issue that can be recognised (there is an existing issue key in the subject of the email) I'm not aware of any plugin that would turn it into an email system.

Welcome to the Atlassian Community! An upgrade of Jira will usually overwrite your old settings files with a standard default install, and that usually includes the server.xml file. It will have warned you of what files it is going to change, but there's no way to write simple code for merging. First, have a look at the…

Welcome to the Atlassian Community! The Jira macro you are using can only exist in one cell of a table at a time. It doesn't know that is part of a table.

Hi Serge, I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software. The most simple way to do it is click the grey "unknown" user icon that is the last on your array of people icons in your screenshot, but that only works in some…

Hi Serge, I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software. In your video, I didn't see what type of project you are using, so I'm going to give two answers. 1. If you are in a team-managed project, then the global issue…

* The status category is irrelevant. * Yes, they are interchangeable terms * No, that assumption is wrong. As I, and the docs, said, you tell Jira that an issue is done by moving it to the last (rightmost) column on the board. * That's a common misunderstanding, because Jira does it in two ways, and they can be…

Hi Rob, Mercurial is a source control management system - it does the same job as git, Subversion, CVS, Perforce, Clearcase and so on. Differently of course, but it's the same basic idea - track changes in files. If you're not using Mercurial, you can ignore the prompt to change it. It has nothing to do with the request…

Yep, your network does not recognise the URL you are asking for. You need to configure it with the right URL, or fix your network so that it can resolve it.

Welcome to the Atlassian Community! This depends on how the Jira training app has been built for permissions. Which one are you using?

Welcome to the Atlassian Community! Where are you stuck when you click "create project"?

Welcome to the Atlassian Community! "Edit the card and delete them" is the obvious answer, but I suspect what you're asking is to remove the option to add the values in the first place. Is that the case? If so, then you need to re-configure the board so that its cards do not have the fields at all.

Welcome to the Atlassian Community! Admin rights does not mean "can do anything". To see an issue, you have to have the project permission to browse the project, and meet the security level requirements if there is a security scheme in the project. As an admin, you can change these settings. It's the same principle in all…

Welcome to the Atlassian Community! No, Gmail is a separate system to Confluence. A breach in one will not be a risk to the other, unless the breach is that your user shares their google account with someone else.

Hi Greg, When you say you have "deleted status", do you mean "removed them from the workflows", or have you actually deleted the global objects, and all the status from all the team-managed projects? For company-managed projects, Status is a global object. To remove them, you need to remove them from all the workflows…

Restart and re-index can not help. Jira does not cache status, and although it does index it, deleting a status triggers it to remove all entries from the index. Atlassian support will not re-index a Cloud site unless they find errors in the index, and they will spot them before most of us do.

I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software. The backlog view does not look at Epics, it only displays them. A backlog is sorted simply by the global rank of the issues, there's no stacks in it. The backlogs are…

Welcome to the Atlassian Community! Jira has a couple of options. If you are using a service-management project, there is an "email channel", but you've said Jira Software, so I would be looking at "email handlers" An email handler monitors an email inbox, and converts incoming emails into issues, or comments on issues.…

It is whatever field you create to list teams.