Nic Brough -Adaptavist- Expert

Atlassian chose not to locate any data centres in the UK (reading between the lines, because the UK "chose" socio-economic suicide in 2016). The nearest ones are in the EU, in Ireland and Frankfurt.

Welcome to the Atlassian Community! Admin access means you have admin rights. It does NOT mean "can do anything". What resources are you trying to add or remove, and are you sure you have the right permissions?

It sounds like you are doing almost everything right. Specifically, "post-function on the sub-task create should set the assignee". I would actually not do it that way, it's the second-best option. I would put the "look up who to assign" and set it as the sub-task is created (you are already running code that accepts the…

Ah, Jack beat me to it. Sorry!

>How am I supposed to create a seamless CS-Tech process if the tech team cannot update the status of a bug created by the support ? Separate the processes. Your Service Desk is there to help people get stuff fixed, and your development teams are there to build new stuff. The processes of getting those two things done are…

Yep, the "deadline = " thing is a giveaway that you're not Agile. Agile doesn't cause "crunch the developer" or "tell the client it will be late" because they don't happen when the deadline is "when it's ready". There is one agile principle you should be pushing though - the continuous improvement element. You should be…

Welcome to the Atlassian Community! So the main question to get started is "migrate what?". Whatever you do, you are going to need to design and build your service desk functionality in Jira Service Management, but the other part is what data you want to migrate? The easiest thing to do is start clean. Move to your new…

Welcome to the Atlassian Community! What do you mean by "when a client is threatened"? I mean, my cat is threatening to bite me if I keep trying to floof her belly as she's half asleep on my lap - that's a threat, but it's not an event that makes its way into Jira. Could you expand on what event you are thinking of popping…

Indeed, subscriptions are designed for exactly this sort of thing. The one note of caution is that they only list the first 50 issues, but that shouldn't be a problem here - I wouldn't expect a column to have 50+ issues, and when it does, the user getting the subscription probably only needs to see the top few anyway, and…

I don't know enough powershell to write with any confidence, but if it is just the epic name you're missing, the pseudo code you need to implement comes out as If (issuetype == Epic) then Epic Name = "an epic name" (a lot of us would simply repeat the summary field when automating this) Send Epic name along with the other…

Welcome to the Atlassian Community! No. The subscription applies to the whole application. Of course, Premium is actually Standard with additional and expanded features, so you don't lose anything when you go up to Premium, but you can't have some users on standard and others on premium.

Welcome to the Atlassian Community! That doesn't sound right to me, the sub-task should be (effectively) inheriting the version from the parent issue. Could you give us the filter and sub-filter for the board? Obscure your data if you feel like it, we're only interested in the Jira parts of the filter. For example, Project…

Since about version 5 of Confluence and 6 of Jira, the "compatibility" has been very much spread out, because both systems have standardised and stabilised their remote APIs and stopped using dedicated linking code. If the release dates of the two are within a couple of years of each other, then they're "compatible". Worst…

> let´s say I have "Issue B" already in status done and "Issue A" currently in status "In Planning" --> when "Issue A" gets transitioned to "Done" (which correctly fires the post function) the jql within the post-function still only detects "Issue B" (I would expect the JQL to return Issue A and Issue B). Ok, yes, there's…

Not with the built-in functions, they return the most simple results they can. I'm not sure if there are apps that might do a better job for you. I'm not a heavy user of multi-selects in most cases, I've never had a problem with the display, but I can see why other people might prefer something with better formatting.

Welcome to the Atlassian Community! There's no way to answer that. We'd need a lot more information on how you are using Jira, or more importantly, how you want to be using Jira, and what factors matter when it comes to what you want to have control over and/or maintain (including price). Performance is not something you…

If you've got the Jira toolkit (installed by default in Cloud), you could add its "participants" field and use that in a search. The field will contain a list of people who are the reporter, the assignee or who have ever commented on the issue. So you could take @Piotr Zadrożny _Eyzee_ 's JQL (which explains exactly what…

So, the simple answer is "yes and no". Yes because you can put whatever estimates you like on your issues. But no, because you should only use one estimate metric for everything (and if you're being a bit scrum or kanban-like, the boards have to work with a single metric - Scrum can use any numeric value, but only one of…

So 1) Again, what are you doing on the Jira side? 2) But that's half answered by the other part of the question - you are using an app (so which one?), and you have not got a valid licence for it. You'll need to get a licence for the app before you go any further

Start by monitoring and reading logs. What are the patterns of usage, and when within them is it failing (note that "it looks random" is a perfectly good answer to that, what we're looking for is patterns. If there isn't one that correlates with user usage patterns, that's fine, you've probably ruled out a load of stuff as…

Welcome to the Atlassian Community! The 400 response is coming from the web server (probably a proxy between you and Jira), and your powershell script is not giving you the actual message that Jira has responded with. My best guess from your code and description that other issue types work is that you are not giving Jira…

No, there's no way to do this. Validators don't apply to fields, and, even if they did, attachments is not a field. You'd need to inject code into Jira's attachment field that could accept the upload, check the metadata to see what format the file is, and if it's not a recognisable spreadsheet, drop the file and tell the…

Conditions don't have any way to display why they are removing the option to transition - they're designed to de-clutter - don't offer options to do things that you can't! You could use a validator instead, but these are less friendly than the condition - they would let the user trigger the transition and then scold them…

You can move pages en-masse.

What exactly do you mean by "users of a custom field"? What type of field is it, and how are people using it?

You won't be able to let your developers transition service-desk issues, only agents can do that, but they can view and comment on them if you change the permissions on the service desk project. All you need is to set up the permission for "Browse project" and "Comment" so that a role can do both (I usually use the…

Your question is nonsense. The only way to filter for issues created by date is to use the createdDate. That's what it is for. The filter you are looking for will be based on the two JQL functions that work with the beginning and end of the month. At this time (June) and assuming your January is the last January we had, I…

Welcome to the Atlassian Community! It is probably the embargo on Russian-owned/controlled IP ranges that is affecting you. Your IP address is determined by your Internet Service Provider, not your physical location (I have a long boring story about why iPlayer didn't work properly on the wifi on one of the UK's busiest…

It does not really matter which way around you do these two. It's the same amount of work either way.

We cannot answer that accurately, your question does not make much sense. The best we can do is "it expires monthly"