Nic Brough -Adaptavist- Expert

There is no way to stop people creating issues based on the issue type. The permissions are done at a project level. You can use workflow properties to prevent editing though, so if you gave your "protected" issues another workflow, you could say things like jira.permission.edit.group = "only people in bob's group". Your…

The Kanban boards work a little differently depending on whether they are boards for team-managed projects, business project boards (which aren't really Kanban boards) or proper Jira Software boards. Team-managed boards and business project boards have a simple, fixed rule that they drop cards that have not been amended…

Welcome to the Atlassian Community! I'm afraid the only way to do this is to get a licence for JSM. You don't have to actually use any of the JSM functions to get the Insight functionality.. But this actually works in your favour. If you could get Insight as an app, you would have to licence it at your Jira Software or…

There's no way to do this. There's a reason it's not possible - Atlassian simply hasn't coded for it because it's not really what the dashboard is for. The dashboards are reporting portals effectively, intended for Jira users (not customers, but the developers, agents and task-tracking people who log in to use Jira) to see…

As you can assign to yourself, you must have the "can assign issues" permission, and, more importantly, you have the "can be assigned issues" permission. It sounds like the people you are trying to assign the issue to do not have the "can be assigned issues" permission. Another possibility that crops up here a lot is that…

Welcome to the Atlassian Community! I am assuming by "can't create", you mean when you click "create issue", it does not offer you "bug" as an issue type. This tells us that the project you are trying to raise your bug in is not configured with bug as a valid issue type. Or that Bugs are a sub-task type, rather than a base…

I would start by questioning why you think you want to do this. What problem would be solved by denying people the ability to use a system in the way that works best for them? But to answer the question properly, I'm afraid there is no way to do it without rewriting the code that lets people generate the tokens.

Go into each project and amend the permissions - take away the user's permission to "create issue" This won't stop them acting as "customers", who will still be able to create requests in the portals.

Welcome to the Atlassian Community! On Cloud, we can't get to the logs to see what the problem is, but in this case, I would guess that it is the first post-function failing, and it's probably permissions or settings. Just to confirm, I assume you have "allow unassigned issues" enabled, so that you can leave the assignee…

Welcome to the Atlassian Community! It means "the team using the board does not need to pay any more attention to this issue", and to make an issue "done", you put it in the last (rightmost) column on the board.

Welcome to the Atlassian Community! Start by finding a feature that you think should be included in the Advanced Roadmap and compare it with the filters and another feature that is showing - what is the difference between the two issues? To raise an issue with support, go to https://support.atlassian.com/contact Note that…

I was afraid of that. Rally was a serious competitor to Jira for a while, for several reasons, one of which was that relationships between issues were easier to use (or understand, at least). But it stopped being an Agile tool when CA acquired it and butchered it (the cynic in me says they bought it to stop it stomping all…

I didn't say 30 days, but only because I didn't have the number. I just knew it wasn't long (I would have guessed at 30-90 if pushed), and that is was not years. Thank you Vish, for finding it! I am sorry that it's not a lot of help here, I do not think you have any way to recover really old stuff. If you ever think you…

Welcome to the Atlassian Community! So how is the severity field you have added set up? Is it from an app or plugin, or a plain custom field?

Go to the project you want to do this in, and then into the project settings. Find "automation" and add a new one.

Welcome to the Atlassian Community! Yes, you can set up an automation to copy between them.

My guess is the docs you are reading are for Server, not Cloud. Natively, Cloud does not have an HTML macro, you will need to add one of the apps that provide one.

It's nothing to do with the status category. The code doesn't even look at the status when it's looking to see if an issue is resolved or not. Your screenshot clearly shows a resolution is set on the issue, and that's why you are seeing it struck out. Could you do us another screenshot, same as the Aktiv / unresolved /…

Welcome to the Atlassian Community! What filter are you applying?

Welcome to the Atlassian Community! A board is a view of a selection of issues. An issue is always in a status, and your colleague is changing the status of it, so of course it's going to show you that on your board. That's what Jira is for - issue tracking! An issue should not have two different status depending on who is…

So there's a couple of things in here that need to be separated out because of the way Jira structures its data. The main one is that you'll need to consider two types of data - configuration and issue data are separate. Your issue data is not a problem - it's what the CSV import is for. One line of CSV per issue, simple.…

Welcome to the Atlassian Community! You will need to hack some of the code in Jira to do this, there's no way to do it with apps or scripted tweaks. The status colours are determined by the status category that the status is in, and those colours are hard coded, although they do only appear in certain places (the status is…

They do take backups, but they're only for disaster recovery and they're not retained for years. I'm afraid your code has gone.

Welcome to the Atlassian Community! The 10 boards thing has applied to free accounts almost since Atlassian acquired Trello (I seem to remember it was actually more limited before they did, but don't quote me, I didn't become a real Trello user until way past then) Atlassian licencing doesn't look to the past, it looks to…

Welcome to the Atlassian Community! No, you need to fix the Selenium/Webdriver dependency.

Ok, so does the draft not show when you go to the "global" confluence menu and hit "drafts" from the list on the left (overview / recent / starred / drafts)?

@Daniel Eads yep, it was a brilliant photo. But it gets worse: * The first photo, of Esk and I, was taken by my friend Dan * I gave that photo to some Community leads a few years ago when they asked for a photo that I thought might get used at the Community booth at a Summit. It ended up in the keynote speech. (Sorry,…

This is definitely one that needs more investigations and testing. You can make Jira re-index a single issue - just make a change to the issue (not comments or attachments though). If you edit an issue and change any field, the whole entry in the index gets refreshed. I usually just edit a text field, adding or removing…

I'm sorry I have to disagree with you, but almost all the evidence is that this issue is resolved. You are getting strikeouts when displaying it, and the issue view shows a resolution set on it. The issue navigator result suggests that there is something wrong with the index for this issue. The issue view is done directly…

In a company managed project, the resolution does not show "unresolved" when the resolution is empty. There is nothing shown at all. The issue in your screen shot has a resolution set.