Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! Exactly how did you perform the upgrade? This error is what it says - your Jira is set up to use an unsupported JVM, but you can only do that if you have chosen not to use the JVM the distribution includes if you're using the installers, or you have done a manual install.

Welcome to the Atlassian Community! Actually, that error message looks like you have logged in ok, the problem is that your call is asking for an element in an array that can't possibly exist. (Like having a multiselect list and you want to read one value from it, but instead of asking for "entry 3", your code is asking…

Your Jira seems to be set up to use Oauth to log in, whereas your Confluence does not. To make this link work in both directions, set up both of them to use Oauth

Welcome to the Atlassian Community! Early versions of Confluence could be built and the resulting web-application file deployed to any java application server (the first one I ran was deployed on Orion), but Atlassian only developed on Tomcat, and eventually stopped supporting other platforms, because their installs that…

I tried, but I struggled. Like @Chrissy Clements , I'm British, so everything starts with an apology. Breaking that pattern was not where I struggled though - the problem was with perceived interpretation. Telling a Brit "thank you for your patience" can easily be seen as sarcastic or even mocking. And "thank you for…

"Request type" is implemented as a custom field, instead of a system function - since at least Jira 3 and probably earlier (possibly 2, but I never had to code for that version), custom field types have been an easier way to get some data storage thing into Jira, and Atlassian have stuck with that. You can't add more…

Looks spot on to me, yes! I assume you've kept the little green "done" tick on the "done" column. It won't fix your old data, but when you close this sprint, all the done issues will drop out of the backlog, and anything in to-do, in-progress or blocked will move into the next sprint (or to the backlog if you want)

Indeed, each up or down move on the line really is someone (or something) * closing * reopening * adding to the sprint * removing from the sprint * amending the estimate You can't customise the graph to lie to you. In fact, I can only clearly see one change that was made in any of the red boxes you have outlined, so I…

Ah, um, your board is misconfigured. Only issues that are "Blocked" will be considered "done" when you close the sprint here! The "done" flag is causing the strike-out. In the background, this is telling Jira "when an issue goes into this status, set a resolution on it". The strikeout comes from a non-empty resolution -…

Welcome to the Atlassian Community! How are you recording your testing and retesting in Jira?

You need one of the server admins to go look at the disk, and see what is consuming all the space. If it's application data you need (Jira's database or attachments for example), then the server admins are going to have to get you a bigger disk. Or you could start deleting old stuff you don't need from Jira. If it's…

That is my understanding, the open source licence is Standard only. If you want people to contribute, but not be anonymous, then you'll need to give them an account, which will count towards your user licence account.

A delete screen would not make any sense - screens are for asking people to add or update information on an issue. But you're about to delete it, so whatever they put in would be deleted along with the issue...

Each space and project can have its own local settings for permissions, so you can make one totally open to the public, another visible to only you and your colleagues, and another visible to only certain people in your organisation.

Welcome to the Atlassian Community! It doesn't matter. The app runs on the Jira platform, and the Jira platform runs on Java, which can be run on many platforms. The app is abstracted away from the OS.

You do not have any choice but to use two fields. If you don't use two fields, you will be double-counting somewhere. >How would you handle this scenario? > Each estimated US is a whole that will be started and completed during the Sprint. Yes, exactly how US should be sized > (no Epics or US larger than the Sprint) No,…

Yes, that one shows that you do have project admin rights. What do you get when you go to "request types" and try to customise them?

Mine is a Greek name that means "Victory of the People" - the name joins "Nike" / victory (god of) to "laos" / people Not sure if that feeds into my competitive instincts when playing games, but hey ;-) The UK doesn't do name days. Also I didn't get my current name for a couple of weeks after I was born, because my mother…

You can block editing of the whole issue with workflow properties, but that doesn't go down to field-level controls - it's all or nothing. The other thing you could do is move the field edits into the workflow - remove the fields from the edit screen and place them on a transition screen, which you then use in transitions…

And what does the issue view show for any of those issues?

Ooh, nice, I did not know you could do that! I've never tried the APIs for Trello beyond "create a card", so that's good to know!

The best practice is "don't" An Epic is a collection of stories that build towards a common goal. Once that vision has been realised, you almost certainly have something that is in production, and people are using. It needs no more design or people adding new stories to it, it has been delivered. Of course, that's not to…

That's absolutely the right thing to do. Help-by-email can be quick and useful, but with a portal, you can set it up to ask exactly the questions your agents need answers to in order to help faster/better. Emall isn't the best way to ask for help in most cases, the portal is a lot more controlled and helpful.

I'm a bit fuzzy on "your" in the sense of ownership, so I'll type up three stories. The first motorised vehicle I took control of was one of these: It may even be the one in the photo I nabbed here - it's a Sikorsky S-61 taking off from St Mary's airport. As a small-ish child with way too many engineers and scientists in…

Interesting, that's a really comprehensive set of testing you've done, you've eliminated all sorts of potential problems, but the symptom that jumps out at me is "it times out". Atlassian blocks to Cloud systems don't churn and time out, they just return a "blocked" immediately. So it's not a block on that side. It could…

You need to ask the people you are collaborating with - Trello is not an issue tracker and does not record change in like an issue tracker does.

Which "table widget"?

Sort of. The trick is to stop focussing on the chart and look at the underlying stories that the chart is generated from. Mpp files are not the way to go, what you should do is extract each task from them and map it on to an issue/story/whatever and import those. The charts will then fall out of the data on the issues.

>So what happens when two people are tackling the same problem without knowing? Yes, that's exactly why you should not have multiple assignees. The assignee is the person tackling that problem. Whether other people are helping them or not is not important. If someone takes up responsibility for fixing a problem, they…

But who is the one person responsible for getting it done? Multiple assignees means you can't know. So, when different people need to work together on a story, sub-task it, or create linked issues for each person to take responsibility for.