Nic Brough -Adaptavist- Expert

You don't, you need to grant Sourcetree the accesses it need to be able to work.

Yes, there's lots of reporting. What are you looking for?

Welcome to the Atlassian Community! You'll need to tell your mail client, or your mail server, that emails from Jira are ok.

You have not told us how you are trying to upgrade, but the tables you have mentioned are from an SSO app, so my best guess is that you don't have that installed properly.

You can scrape a build number from the REST API, but it is utterly useless to you. Cloud is a service - you're subscribing to a service that is looked after by someone else. You have no control over the "version" you are using, it tells you nothing about what the service provides, it changes very frequently, and does not…

Hmm, that's a pretty weak way to do security, but it won't affect a decryption run - for each file, ask the program to decrypt it - if it's not encrypted, the app should say "nope, not encrypted" so you can move on to the next one. 

Welcome to the Atlassian Community! We can't really help you without a bit more context. What is "migrating to the line item sheet"? What's the process here and what have you written to take those actions?

If an issue has a resolution set, it is often drawn with a strikethrough, and it won't appear in any "needs doing" reports (except sprint reports when it's not "done")

Welcome to the Atlassian Community! It's because project creation is more complex than just "choose a scheme" - some workflows won't work with certain field setups, security, permissions, notifications and and and, and you need an admin to understand. I agree that it would be nice to have a simple "please create a project…

Repeating the question or requirement is not going to change the answer. Epics are containers for many issues, and issues can only be in one Epic at a time. Maybe you should looks to use labels or a custom-field for grouping the issues.

My experience is that the auto-renew happens a couple of weeks before the licence end date, after you've ignored the reminder emails that say "log in if you want to cancel", but I'm fuzzy on the exact timing because it's been years. There's no window of renewal, the expiry date really means it, they expect you to apply new…

How would you reach this share with a browser?

Welcome to the Atlassian Community! We, the Community, have no access to do this. You'll need to give us your domain (not whole email) and hope we can get this over to Atlassian at some point, or raise a support request at https://support.atlassian.com/contact

You might want to look at "creator" instead, in some cases. Reporter can be changed, but creator is always the account that did the typing/rest call. (The most obvious use for this is a helpdesk situation - Agent Alice takes a call from customer Charlie, and types up the request or issue while on the 'phone to them. Alice…

It seems like you're not reading my comments properly, maybe because they are quite wordy. Let's simplify. Are your issues, and all their sub-tasks (if they have any), in the last column on the board when you close the sprint? Can you show us an example of an issue that was in the last column and moved to the next sprint?

Welcome to the Atlassian Community! That IP address, although it directs you to Bitbucket if you try it, is not a supported IP address for it. See https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

I understand that, but it doesn't change the answers - your structure is wrong (sending the same mail to more than one helpdesk yells that there's something wrong with the structure), or your people are doing the wrong thing (why? Have you set up your helpdesk in a way that requires split working or confuses the…

So what parts of the fixes above have you tried and where have they failed?

Ok, that is pretty clear - your account is not an admin of these systems. The next thing to have a quick look at is your account ownership - go to https://my.atlassian.com/products/index and check the systems you "own" 

Welcome to the Atlassian Community! How is your network drive being exposed to your network? If it is just a file share, one that you "mount" on your local machine, then there's no way to create a usable link to it. You can't know how or where people might be mounting it. If you are exposing it as a proper share, it will…

Welcome to the Atlassian Community! >I reviewed the workflow and both columns are a done status Ok, that's great, but only one column means "done". Only the last (right hand) column on the board matters when looking at "done". The right thing for you to do here is map "withdrawn" and "done" into the same, rightmost, column…

Welcome to the Atlassian Community! No, the software being used here is not Atlassian software (the previous incarnation was - it was Confluence with "questions for confluence" installed on it). This platform is called "Khoros" (it used to be called "Lithium" if you want to do some historical research). Atlassian have…

The error message is telling you that it is not.

Welcome to the Atlassian Community! Atlassian don't take feature requests from here often, and when they do, they're not talked about here, they're copied into the Jira that Atlassian do use for tracking feature requests. I quite like this one (albeit I don't use word, there's similar functionality in the IDE I tend to use…

>The attachments directory is registered with all attachments extension removed and renamed, making it difficult to decrypt the entire directory Why does that make it difficult to decrypt? >Is there a way to download the attached files collectively and unencrypt them from the directory and upload them again? Your best…

What do you mean by "selection of custom field"? Someone highlight the content in it to copy and paste? Click on it? Edit it? Notify the user of what? And why?

Welcome to the Atlassian Community! 1. Yes, map your "resolve" status into the last column on the board 2. Yes, in the board settings, select "original estimate" as the sprint estimate statistic

Welcome to the Atlassian Community! Is your "Enablon" a Confluence system?

The apps will stop working on the day of expiry. I've not actually investigated this to confirm it, and it's been a while since I had an app expire, so I don't know if it is still the case, but in my experience, apps stop working at mid-day for me (noon UTC) on the date of their expiry. There's no grace period. But.…

Hi Thora, Welcome to the Atlassian Community! I am sorry we can't give you a quick answer, but we are missing some context around what the problem is. A Trello board will contain a load of lists, each with some cards. Generally, if we click on a card, we get a pop-up with more detail about the card. Is that not happening…