Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! See https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/ - the invoices are well-buried, but you can get them after wading through all the settings clickings.

So one of the reasons for using a service such as Cloud is that all of that becomes someone else's problem - the provider of the service is responsible, and you should not have to worry about it. See https://www.atlassian.com/trust/security for the basics! I'd start with the "disaster recovery" section to see what…

Welcome to the Atlassian Community! There is no way to do this - filters do not run within the context of a project, they have to be run outside a project because they might be set up to look at other projects. There is no concept of "current project" in Jira, it does not make any sense in most places. The only time it…

np. I confess I don't know the exact rules about which changes do not hit the "updated" date/time, but I do know that any edit of a custom field always counts as an update (except for rank and sprint, which I think of as system fields, despite them being implemented as custom fields)

Welcome to the Atlassian Community! Sub-tasks are not sprint items, they do not go into a sprint themselves. You can say that they are in a sprint when their parent issue is in a sprint, because they are a part of the parent. So, I'm not really sure what your question is, because you seem to be saying you are moving…

The default is set in the resolution list settings - an admin has chosen a default for the resolution.

It looks at the "updated" date/time on the issue. That is set by any action on the issue except ranking and being linked to by other issues (I can't remember if linking from an issue to another changes the updated date on the issue you create the link from, but it does not affect the issue being linked to). Attaching a…

You've had this new question answered at https://community.atlassian.com/t5/Jira-Service-Management/How-to-Create-new-workflow-for-Subtask-in-Change-request/qaq-p/2200966

This is a flaw in your build environment, not Bitbucket. You'll need to fix up your build environment, and that's probably not even something you would store in Bitbucket, let alone be part of BB

Welcome to the Atlassian Community! Excel doesn't support collaborative editing, so there's no way to do that. Your people are going to need to talk to each other about the changes they are making to the attachments.

Because you've got an email address that you have exposed out on the internet somewhere, or one of their 'bots has taken a good guess at a valid email address.

>I read all your explanations. Thank you, it is good to be told that someone is listening to what you say. When people write things and publish it, you don't get the feedback that you do from an in-person, or live-video conversation. >I don't agree with your theories. Most of what I have said is about how it works. It's…

Yeah, they should have closed that one with "not an improvement, won't do it" years ago. Sub-tasks are not sprint items, they're a part of a larger issue. See the previous explanations above.

You will need to be a Jira admin to do this, but the quickest way to get there is to go to the project, project settings, issues, screens From there, you should be able to drill down to the actual create/edit screens you need to get the field on to.

Welcome to the Atlassian Community! Could you explain what this has to do with Confluence? (I ask because Confluence has not had a SOAP API for a very very long time, and it is totally unclear as to what you are actually trying to do)

I don't know of a place that holds compiled distributables, I've always had to build it myself. Cloud is not a server system, you have no control over (or need to change) the version of the software there. If you go down this route, you'll need to download an old server version of Confluence and run it locally, import the…

Welcome to the Atlassian Community! This means that your Jira is running on https, and your browser is not able to negotiate the right secure connection configuration with it. (This is vastly over-simplified to try to keep it simple for us human end-users, before any SSL experts leap in) What happens with most secure…

I'm still not sure what you mean by "connect"? what are you trying to achieve? 

Best way to learn JQL is to play with it. Ask your people what they are looking to report on, and then build JQL to find the issues they want to report on.

>I checked the field configuration and noticed that it is locked field ..so i unlocked the field from database to make it optional Ouch. I would want to go kick the last admin who unlocked it and made it mandatory, they should not have done that. After you corrected that failure, did you re-lock the field? Also, did you…

Ok, that makes sense. But I get exactly what I expect from * "Story Points[Number]" is empty * "Story Points[Number]" is not empty * "Story Points[Number]" = 0 All I can think of is that you have a second field called "Story points" that is not a numeric field.

Welcome to the Atlassian Community! This sounds like you might be talking about "default" text in the description field. Whilst this is not an uncommon thing to ask for, it has two huge problems. Let's say you default the text in the description to "as a <user type x>, I want <y>, because <z>". The idea is that people will…

Welcome to the Atlassian Community! What do you mean by "question"? Is it a field on a request? A knowledge-base article response? The request type?

The REST API has nothing to do with the UI. Could you explain in more detail what you are doing, and what the problem actually is?

You don't. You either need to find apps that provide a macro of exactly the same name that accepts the same parameters, or remove the use of the user-macro.

There's no way to delete filters that are in use - you don't need to delete a project to get rid of a default filter, but you will have to delete all the boards that use a filter before you can kill off a filter. There's no way to clobber people's favourites automatically - it's a poor thing to do to people - some won't…

No, but yes, sort of. I struggle to write a short plain English explanation, so I'm going to try looking at the components of the question instead. * Request: an object that a customer creates, representing something they need help with. A request has an issue behind it, with a 1:1 relationship, but the customer does not…

The default setting for export in Jira is 1,000 records. One of your admins has changed this to 40k, which is a recipe for disaster because larger exports will chew up all the memory and crash the server. You will need to think of another way to export. Or take a good look at the reasons why you think you want to export -…

There is no problem here - your dashboard is accurately showing you that an issue was handled in multiple sprints. What exactly is wrong with this? What do you want your reports to actually tell you?

So you'll need one of the apps that add directories to the page attachments.