Nic Brough -Adaptavist- Expert

Your best option for getting assigned to the people who can fix it is to get it assigned to the right people. Don't pretend a group assignee can get it done, round-robin individuals when you're not sure one person can do it can work. Never create generics, always give your customers a single person to talk to.

Welcome to the Atlassian Community! Ouch, that's a painful one, is there really nothing after "fatal error during import:"?

That's exactly why I asked - it's very likely to be all the automation and scripting you have added to it. Plain Jira with no scripts or functions will be fast to create issues, even when there's a lot of fields to store. The performance problems you are seeing are very likely to be down to trying to do a lot during the…

Ok, so what method are you using? Putting a proxy in front of it to front-load the SSL, or SSL securing the core Tomcat? (There are other routes, those are just the two standard ones people tend to use and are well documented)

I guess I'm the poster-boy for #2 and #4 Never hosted an event, joined a partner 9 years ago, been recognised as a leader-type for a lot longer! It's why I was asked to join Adaptavist! Oh, and my wardrobe and records of holidays bust #7 too...

Welcome to the Atlassian Community! Security level is a bit of an odd one. To get it on a screen, you have to jump through more hoops than other fields. Some of this is going to be blindingly obvious, and you've already covered it, but I prefer to put the complete list into an answer so that other readers don't miss…

This is what it says it is - the URL you are trying to work with is not a valid one. Work through it a step at a time. Ignore the ?.... onwards, the ? means "and feed the site some parameters", so that bit doesn't really matter, I think we'll find the error in the rest of the URL. You can attack it from either end by…

It probably won't, no. Trello is, at its heart, a simple thing for looking after miscellaneous stuff. Jira is a step up - its heart is an issue tracker, so it is built on a workflow engine, fields, and people who need to track things. Trello supports Kanban processes simply because you've got a pile of cards which you can…

How have you implemented this "risk matrix"? Is it a gadget? A report? A whole project? Something provided by an app?

The comment box appears when the user has permissions to comment on the issue. You could turn that off at a status level, or just completely remove it.

I think the question is the wrong way around! It should be asking if Trello supports Kanban as well as Jira's Kanban boards do! (the answer is "almost") Trello is a generalised item organisation system, whereas Jira is an issue tracker, and the Kanban boards in Jira are built to support pure Kanban issue tracking! But in…

You should not be giving accounts to malicious users who might do that. The "protection" needs to be done at an organisational level, not in software.

I'm sorry I did that opening line ;-) Yes, you're right, it was deliberate. You make the point I was grasping for here a lot better than I did when you say "admitting it was your mistake is absolutely paramount". Yes. So much yes. "Thank you for your patience" when zoom has been playing up and made you late, or "Thanks for…

You don't. Issues do not move between boards. A board is a view of a selection of issues, not a container for them. Your second suggestion is the thing you will need to do.

Sub-tasks are not sprint items, they are fragments of their parent issue. The product owner shouldn't really be caring about them, they should be looking at the stories. As they're part of a story, their rank in your backlog and board is that of their parent story, they can't be ranked outside their parent because they are…

Welcome to the Atlassian Community! You are asking the wrong people, I think you have clicked on "help with the software that the support system is running" instead of "help with my 'phone"

What are your scripts doing? Does it work more quickly if you remove them?

I'm sorry, but it simply doesn't work most of the time. For me. It is a good, positive and affirmative step, but when you've got something wrong, you've got it wrong, and that is something to apologise for, not thank people for accepting your failure. For me, I suspect it is a very cultural thing. Very English, possibly…

Ok, so what do the Xray docs have to say about the way that does "folders"?

Ok, I'm afraid that does not help us much - there are several apps that will add things like "Test Repository" to Jira. Could you ask your admins what test-management app you've got installed?

You're right, sub-tasks cannot be ranked outside their parent issue. It would be complete nonsense to have a sub-task that has a higher or lower rank than its parent. You can change the order of sub-tasks within the issue, by drag and drop in the issue view.

Welcome to the Atlassian Community! Jira doesn't have "folders", could you explain what you mean by folder? Is it something coming from a test management app? If so, which one?

Throw a rock at your local tax authorities or industry regulators. Ask them what the requirements for an audit of "who did what when" are.

Why are you looking at the database? It's the worst possible way to report on Jira information, and you've almost certainly run into one of the many reasons why here. You've "deleted" the issue in the UI, so everything will be working there (including the REST API), so why are you even looking in the database?

I can't tell you how you have configured your system. You will need to log in as an admin and look at the workflow, your scripts and automations.

Please, do share. A lot of us would be interested, individuals, partners, and probably Atlassian too.

Nothing wrong with wanting to leave, and very very much so "I've left, stop mailing/chatting/tellling me about updates I don't have a need to care about any more". But. We all have to work within regulated industries and the legal stuff gets complex. Where I work, it is howling illegal to track individuals without their…

Welcome to the Atlassian Community! Trello now uses "Atlassian Accounts" as its user directory, so when you log into it, you are using (one of) your Atlassian accounts to get it. That's the same as the Community here. Assuming your account is not "managed" (your organisation owns it, not you), then you can change the email…

It's also not an exclamation mark, it's an "i" for "info"

You can already embed a link to a non-existant page, which, when clicked, will open the "create page" function. It's not a separate dialogue, but it does the job.