Nic Brough -Adaptavist- Expert

It is mostly about the filters behind the gadgets and, well, built-in filters. (Everything in Jira effectively runs a filter when you're working with more than one issue) The "assigned to me", "open issues in this project" and so on is quite simple - the core filters for these are things like "assignee = currentUser and…

Welcome to the Atlassian Community! Admin does not mean "can do anything", it means "can administrate". The message you are seeing says that you have enough permissions to see the project, as you can see other issues (and that's probably because there's some role you are in as well as administrator - user, developer,…

Welcome to the Atlassian Community! I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".

Welcome to the Atlassian Community! Yes, you can do this. On the source page, place the section you want to embed inside an "excerpt" macro, and then on the page you want to see it in, use "insert excerpt: <point to source page>" The excerpt will be rendered as though it is content on the target page.

Hi Audra, welcome to the Atlassian Community! No, there's no way to clone boards in the way that you're describing. This is because boards are not containers for issues, they are a view of a selection of issues. When you are "cloning" the project here, the board is still set up to look at the original set of issues, so…

Ok, most people would want to use stories on the base level, not the Epic level. Let me run over how Jira's hierarchy works. If you look at a mostly unaltered hierarchy in a sample Jira, you're likely to see something like: # Level Name Issue types 3Initiative Initiative 2 Feature Feature 1 Epic Epic, Book StoryIssue,…

There is a bit of a problem with doing this - it breaks a lot of the standard reporting in Jira. If people are using the "created vs resolved" gadget, they're getting complete nonsense from it. Most of the project reports will be misleading, and anything that relies on "assigned to me" or "open" will be useless. Have you…

Hi Carlos, Assignee is a bit of an odd one because it's not just a simple user field, it's a system field with a whole pile of protections and extra code around it. You can't really just "copy" by editing, you have to "assign" the issue. (The Jira UI makes it look like an edit in a lot of places!) You are going to have to…

Welcome to the Atlassian Community! Are the completed items in the very last column on the board when you complete the sprint? And all of their sub-tasks?

Welcome to the Atlassian Community! It is very important to understand that boards do not contain issues, they are a view of a selection of issues. Issues do not "move from one board to another". Your project board is a JSM project board. People who are not the main users of your project (Agents) can not work on issues in…

This is why I always tell admins to enable "contact administrators"

Welcome to the Atlassian Community! I do not fully understand your question here. What has been "stolen"? Do you mean someone has copied your code and work? Do you still have access to it? I guess when you say "apps", you mean your code, is that right? But I'm not sure what you mean by "agents". Can you tell us where the…

Welcome to the Atlassian Community! That's not a valid site URL. I took a guess that you meant cic-belden.atlassian.net which is still there.

Welcome to the Atlassian Community! Are you using Advanced plans to do this? If so, you've created a bit of a problem for yourself, because you've put Stories at the Epic level. This assumes I am reading it right, you have given us the five layers you want to use?

Correct. It's not uncommon to see arrangements where some people do not overlap to save a bit of money. I had a similar case to yours a while ago, where three of the five agents were not developers at all, so we did not give them access to Jira Software. The agents and developers can still see each other's projects, but…

Welcome to the Atlassian Community! The applications are licenced separately, so yes, you will need to pay for * 14 Software users * 5 JSM Agents Even if the 5 Agents are all Software users too, they're using a different application

Ok, if you try to use a file:// link in a page, you are going to need to * be using a browser that understands the non-standard protocol (most do not by default) * have the file available on the user's client machine. This could be completely local, or via a mount that is standardised across your organisation. For example,…

Welcome to the Atlassian Community! You can only do this in Company-managed projects at present. To do it: * Create (or copy) the workflow you want the issue type to be using. * Go into the workflow scheme, and associate the new workflow with the issue type you want to block edits on * Edit the new workflow and place the…

<sigh> He just expanded on "The focus is on pages, for which you can create a "tree", but each page simply holds attachments" and "Your page structure is your "folder" tree" 

Welcome to the Atlassian Community! Take a look at the project's permission scheme, in there, you will find a pair of permissions which are * Can be assigned issues * Can assign issues You need to cut down the list of people with the second permission to achieve this. This does however, only apply to company-managed…

Good move :-) They didn't give you any other choice!

Hi Lakshmi, Yes, this is the correct behaviour - the transition is for the current issue, not the new one you've created, so the comment goes on the issue you are transitioning. You will need to write another post-function that can take the comment you have just made and adds it to the new issue.

I don't believe you can remove that.

Welcome to the Atlassian Community! That actually looks like someone has created a resolution called "clear resolution". The built-in Jira "update field" offers "none" as the option to clear it out. But also, the post function does not have a configuration dialog that looks quite like that. So I would like to ask you to…

Welcome to the Atlassian Community! Because you need a way to edit an issue without changing its status. Transitions are not for editing, they are for changing status.

Welcome to the Atlassian Community! No, you can not. You are subscribed to a service that has decided to charge. If you do not want to pay, then your only choice is to stop using it. However, there are a couple of things here. * You flagged this as Cloud, but it sounds like it is a Server/DC app from your wording around…

Hi Graham, That response was from a spam bot. But yes, I totally agree. Jira is not a monitoring, or even alerting tool. It's the place to create a task to get a team to look at it, and track their response, arguably part of your monitoring system, but not the actual core of the monitoring. Even the most simple monitoring…

Welcome to the Atlassian Community! Check the "field configuration" for the project and issue type - the field may be hidden in there.

Welcome to the Atlassian Community! What mechanism are you using to "get" the data? Is it an app you've written and deployed on the server? Calling REST APIs? Scraping HTML?

I think you've guessed correctly - you can test this by copying an attachment and noting that editing each one does not change the other. Unless you genuinely need to branch the versions of the attachments, I would change the automation so that it says "refer to the attachments on the originating issue" and create a link…