Nic Brough -Adaptavist- Expert

Hi Michael, The simple answer is "no". Jira does not log issue views, mainly because it would be a massive overhead in data, slowing performance, but it's also horribly complex to implement and probably won't tell you what you need to know. I've viewed several issues in a couple of Jira systems today. Not once by the issue…

Start by reading the logs. You could run them through log analysis software, or do this "properly" by taking a whole one and trying to group all the different errors together to do some pattern analysis, but a far quicker solution is to just look at them. Take a chunk off the top of the current log - do something like…

Ah, yes, that's a quirk of the way you are doing it. Jira only calculates the resolution date as part of the transition that closes the issue. Why are you setting a resolution instead of resolving/closing the issue?

Hi Frederik, I suspect you have not been talking to the right people. For Trello, use the last link on https://trello.com/contact#/ (the others bring you here to the Community who have less access than you do, or to docs and help sites)

Welcome to the Atlassian Community! You have not shown us all of your "create" screen here, but I assume the priority is not appearing when you scroll down on it. This would mean that you need one of your admins to look at your create screen and add the priority field to it.

Don't do it. There are bits of the home directory that are fine on shared storage, and if you skim the Data-Center docs about it, you'll see which ones because DC relies on shared storage for some of it (Attachments, for example) There are two big problems you would find - performance and corruption. Your database is "the…

It's not a bug, or even a problem - the resolution date is intended to be the last time the resolution was set.

The point of the block is to stop misconfiguration, so you can not unlock it. It needs to be optional to allow your Agents to be able to create issues that are not direct requests from users. You could raise an "improvement" request with Atlassian to enable this, but it is really a downgrade, and they'll almost certainly…

What does "connect" mean? It tells us nothing beyond "I want them to talk to each other"

:-) We can't tell much from customfield_12345 - it's vanishingly rare that two systems will use the same id for a user-created custom field that have the same type and name! (Except when you clone a system, which would be within your organisation and for doing development, testing, migration or upgrades) Anyway, that means…

It's separate to Jira. It has the same licence model as Jira - you pay for the number of active users you have, and it does have free and starter tiers. To add it to your Atlassian site (not Jira), just go to admin.atlassian.com -> products -> add product. You'll be offered a load of them, so find Confluence and hit "try…

Thanks! So this is where you need to start working backwards - that update function needs broadly what you've named the variables you've put into it - the user to act as, the rapidview (board), a quickfilter, and an error collection object. The user looks fine to me, so I'd start with the other three. The easiest one to…

Thank you for clarifying that! This is a field on an issue so that really narrows it down to two things you might be looking for. * The easy one is if you are looking to report on issues: You can simply read one or many issues, and the current value for the field will be included in the response. * The less obvious one is…

There is no "access to API". People who have permission to use a project can use it via the web UI or REST API, there's no extra access to grant.

Welcome to the Atlassian Community! To be an anonymous user, the user has to log out of Jira. If Jira knows who you are, it will let you in and log your access as you.

Sadly, no. We've run ChatGPT over 400ish questions, 50ish of them about coding for Jira, and it's miserable. It only got one (non coding) answer even vaguely right, and that's after we refined the question three or four times. Coding-wise, it looks ok at a glance, but we quickly realised it was quite subtle in doing things…

Welcome to the Atlassian Community! What type of accounts are you using? Atlassian accounts (if so, are they managed by your organisation?), Google accounts, or Atlassian Access?

Welcome to the Atlassian Community! There is no "hide" in Confluence. You can archive spaces to remove them from general view, but you're not going to be able to do pages without help from an app. There are some apps that do enable easy page archiving, but there is another option - you could restrict a page away from all…

Welcome to the Atlassian Community! What have you configured in Scriptrunner that is sending the emails?

Welcome to the Atlassian Community! I'm sorry, I do not understand the question. It's the "respond" - are you looking for Scriptrunner to respond to emails (as in the question title), or do you mean if you respond (by replying to an email?), nothing happens?

Welcome to the Atlassian Community! If you don't have access to it, then you are not a Confluence admin. You may still be a Space admin, of course. However, on Cloud, you don't do user admin inside the application. It's a site administration thing - log into https://admin.atlassian.com to see if you have site admin rights.

Not right in the middle, more towards the end. From memory, you've never been able to use it on Cloud systems, because the admin options allow for system admin stuff, which Cloud users should never have. There is activity on extending REST APIs on Cloud, I know we're working with Atlassian on getting the calls we need to…

Welcome to the Atlassian Community! Locked fields are locked to prevent us from mis-configuring them. What do you think you need to change to make the field appear in the Zendesk config?

What are you trying to set up here?

Licences are bought for workspaces, so yes, you can buy annually for one workspace and monthly for another. (Obviously not in the same workspace, no point paying twice)

Does she have browse access to see the project the Epics are in? (Easy check, get her to visit one of Epics she should be seeing directly, or just the project)

Hi Sebastian, It takes into account the estimate of the time remaining too. In this case, you have: * Original estimate: 4h * Time remaining: 3h * Time spent: 6h It's a bit convoluted, but think of it as We've done 6 hours on it, we've got 3 remaining, so the estimate-to-complete is now 9 hours. We originally estimated 4…

Welcome to the Atlassian Community! I'm going to work through this backwards because I've got answers for the end of the process, but questions about the beginning. I am assuming you have chosen "server" correctly here (a lot of people don't understand the difference between server and cloud and give us the wrong…

I am not sure I understand what you are trying to do here. Could you explain what you are trying to do with each script? Script A looks like it gets the reporter, then sets a value on customfield_12345, then sets it readonly. Script B looks like it is just reading a value from customfield_12345. There is a problem with…

Hi Marc, My first question is probably not the problem - you've got "customfield_id" in the "def cf1" line. Do you mean that? If customfield_id is a variable you've set earlier, it shouldn't be in quotes. If it's a direct name, then shouldn't it be "customfield_11301"? If that's not the problem, then the next question is…