Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! JSM projects each create a portal, which is not going to look the same as Service Now (deliberately, the portals are intended to be better for the customers than Service Now's UI). To get a "how can we help" type thing in there, you can add a knowledge base and link it to the portal -…

Again, you do not give licences to users, that's not how it works. Please have another read of my previous comment.

Welcome to the Atlassian Community! No, you can't do this. An issue cannot be in two projects.

You will have to find or write something that can extract the data you need from Jira's REST API and poke it into your database. You will not get any access to the Cloud database, although if you go premium, you might want to look at the data lake (but it's still going to be totally different to the database, like the REST…

It is because your Impact and Probability fields are not numbers. Their contents are options with names that are numbers, and you can't cast an option to a number because the data in the option is not numeric. Try def ImpactFieldAValue = (issue.getCustomFieldValue(Impact).getName() ?: 0) as float instead. That assumes your…

That suggests that you have not added the priority field to your project(s) on Cloud.

This script does most of what you need - https://library.adaptavist.com/entity/calculate-sum-of-fields?tab=cloud You will need to replace the "find issues from their parent issues" with your JQL search, but the rest of it should work find for you.

This is because assignee is not a field, its part of the issue. You can use issue.getAssignee() and issue.setAssignee(Application-user) to work with it. Or, if you aon a recent version of Scriptrunner, one with HAPI in it, something like the below (which needs no imports) Issues.getByKey('SR-1').update {…

There's no way to reduce the number of triggers without changing how your users work. But you could merge the automation - the "if value of field X changes" doesn't have to be one per field, you can say "if the fields X, Y, or Z change". Also, the middle rule you have only works in one project. You could remove the project…

Welcome to the Atlassian Community! This can happen when a user gets it wrong too often too quickly - like five tries inside a minute or two. Once it's tripped over the limit, it carries on offering the Captcha, but ignores further inputs, just giving you another one. It's not ideal for humans, as we don't get told we've…

We'd need to see the code to help debug it.

There's no easy way to get to the step name, even Scriptrunner has to go into parsing the XML of the workflow to get to it. I think if you want descriptions of your steps and transitions, you will have to use the workflow properties - see https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html…

Leaders review the spam filters when they get a chance (so it's a bit irregular), I'm not sure who might get to it or when. I usually have a quick dive on weekends, when there are fewer questions to answer!

Welcome to the Atlassian Community! I'd guess the anti-spam routines flagged it as spam. They tend to hit obvious spam, but they also pick up on content copied from other places, and they're getting better at spotting posts made by ChatGPT and other AI bots. These all look like "point scoring" exercises - attempts to make…

SR can do it, yes, but I'm questioning why you think you want to add data to an issue automatically when its created.

Welcome to the Atlassian Community! Not on Cloud, you have no access to the database. On server/DC, you could ask your admins, but I would still not recommend that you do this. Atlassian databases are a nightmare for almost every thing you might want to do with them, certainly for reporting. It's the worst possible way you…

Not individually. The board takes its sort order from the board filter, so all the columns will use the same sort order (typically, this will be "order by rank" because you need that to be able to rank issues in the backlog and on the board) Some project types will force that on to you though, most notably team-managed…

But why don't you just include the comment in the description? A comment is supposed to be a response to something, which is not what you need when you're creating a new thing.

No, it just means you can't have different priority schemes in different projects.

If you want to work in sprints, you should look first to create Jira Software projects - they support Scrum automatically, without needing any reconfiguration.

Why are you trying to comment on an issue when it is created? Why not just include the content of the comment in the issue description?

Yes, the scrum masters you have spoken to did not understand that you were talking about sub-tasks. If they had, they would have told you that only the story estimates matter in Scrum, and that if you want to put them on sub-tasks (which is not a bad practice), you need some (hopefully automated) strategy to get them…

No, that's not how licences work. You have a licence limit which allows X users to use the system. You name them in a group (or several of groups) to make them "provisioned". You can revoke access (and hence reduce your active licence count) by making the users inactive, or removing them from the access groups.

Welcome to the Atlassian Community! No, there's no way to do this. You can't put issues into a quantum state where they are done and not done at the same time. What I would do here is admit that you're not remotely doing Scrum (albeit you might still be quite Agile) and split the process because you've effectively got two…

Welcome to the Atlassian Community! Sub-tasks should not have sprint estimates added to them. They are not sprint items, they are fragments of other sprint items, and hence do not have anything to feed into your velocity (their estimates are part of the estimate for the sprint item they are a part of) I guess that team-1…

Apps for Server/DC are almost all packages which you can download to a machine and then upload on to your server/dc install with the "upload app" link. If you dig through the marketplace pages for the app you want, you will find a list of versions of the app, which then links to a direct download of the package (it will be…

Jira has a REST API that you can use to talk to it from other systems, as well as webhooks and triggers that enable you to post data to other systems. There are a pile of apps you can add to Jira that make it easier to connect it to other systems as well. When the target system is an Atlassian system, you also have some…

Welcome to the Atlassian Community! What "SQL+JQL" driver are you trying to load? Have you asked the vendor about it? What are the errors you are getting in the log when you try to add it?

I would be happy to answer some questions on this.

You will need to raise this with Atlassian support, not the community (we have less access to your Bitbucket than you do!)