Nic Brough -Adaptavist- Expert

Yep, the SLA thing can be useful to some, but just knowing what timezone a customer is in is intrinsically vastly useful. I am utterly dreadful at translating them, but it is always good to know what range of times a customer might be most comfortable with. You are making perfect sense. Whilst I think most people are…

Your first screenshot looks like it is from a Server or DC installation, can you confirm if you are on Server or Cloud? (Cloud systems do not usually show a licence info or entitlement number for apps)

It's not a bad choice for evaluation or development - remember that an evaluation or development system is only ever going to be used very briefly, and with data you're going to discard. Having to set up a proper database every time you need a quick throwaway system is a massive pain in the neck, and H2 means you don't…

Welcome to the Atlassian Community! There is no way to do this. By definition, Jira does not know what project you are going to move an issue to until you tell it during the move operation.

Welcome to the Atlassian Community! Permissions do not stop you selecting workflow functions, if you can edit a workflow, then you can add any available function you want. I suspect you do not have the apps that provide the conditions you are looking for (or, if they are installed, then one of your admins have turned…

Welcome to the Atlassian Community! Sourcetree's downloadable installers are all provided on the web as standard downloads. "Winget" is a download manager, not Atlassian software, you'll need to ask winget's vendor why it is not able to use a standard link to get a file.

I live in a small town that people would not expect much of. I only use two - Pooja and Ali's. Ali's is run by someone who trains other chefs. If you have eaten in London's Brick Lane, Ali probably trained your chef. Ali's has "Jhall moricha". Do that. But Pooja did a Thali - a selection of small pots of many different…

What do you mean by "duplicate"? You can't create two accounts with the same email, so I am a bit stuck on the "duplicate" thing.

No. It is a good place to do knowledge management, because it is a wiki, meaning it is fluid, editable, easy to update. There are known problems with Confluence - personally, I think the search is rubbish, and I do not think I am alone. And the curation functionality is dreadful (I'm still finding stuff in Adaptavist's…

It's the opposite. I don't think you understand how LLMs get knowledge graphs so howlingly wrong. Nor are you understanding how an organisation needs to treat AI analyses as suspect until checked properly by a human who actually understands what they are looking at. I'm not going to stop telling you the truth.

I'm sorry, I missed the comment in January. But it clarified everything I was not getting. A timezone field would be of massive help to you - it can be fed into your SLAs if nothing else (raised at 4am in the UK is different to raised at 4am in Singapore), but I can see it being really useful for reporting as well. I would…

Things have moved on in the last 11 years...

Hi Meg, Could you explain what is inconsistent? Confluence creates a "home" page at the top level as the first page in a new space, and sets it as the home for that space unless the admin creating the new space chooses otherwise. What else are you seeing it do?

Welcome to the Atlassian Community! The technical answer is "in an AO table in the database" for DC, and "in a database table on an Adaptavist server" in Cloud. (If I tried really hard and got your permission to dig through all your data, I could go through that for you, but it would be a lot of work for little reward) The…

Hi Luca, Could you show us a screenshot of where you expect to see the upload option? Include the URL (but feel free to obscure or crop your server domain, we're only interested in the "where you are in Jira" part of it)

Welcome to the Atlassian Community! Short answer is that it doesn't. Each node has its own local index and updates that locally when the node spots that the database has been updated. The write.lock file is mainly there to prevent a node trying to make simultaneous edits in different threards.

Welcome to the Atlassian Community! Cloud apps are not licenced, they are subscriptions. You have already got a subscription to it, so you can not add it again.

Welcome to the Atlassian Community! One of your admins has added a field called "project" and set it as mandatory in the field configuration. I strongly recommend that you get your admins to delete that field. In general, you delete or rename any field that duplicates the name of any Jira system field (including never…

Hi Vincent, I've always found them really simple to use - a user stamps a mark on something to say "secret" and only the people we've defined as being able to see that level of stuff can see it. It's a little confusing when you first see it as an admin, and most people new to it miss the "you can not set a security level…

Welcome to the Atlassian Community! This is because one of your admins has added them to the project. Probably via a role. Or possibly added them to a group that allows access. Look at the permissions for the project, you will find that this user meets at least one of the access rules.

Welcome to the Atlassian Community! By default, a company-managed project creates its own isolated schemes for configuration. You don't need to create any schemes yourself. You actively have to change the option to share schemes when creating the project!

Welcome to the Atlassian Community! You need to talk to Atlassian support about this one, the community here has no access to the licencing system. Https://support.atlassian.com/contact will ask you for the SEN you have given us if you select the Crucible/Fisheye option in the menus. However, before you raise it there, can…

Welcome to the Atlassian Community! This would need you to create a lot of potentially quite complex swimlane filters, and lead you to a board that is mostly useless for other people, which sort of defeats the point of a board (boards are intended to be the publically visible display of everything the team is working on)…

Welcome to the Atlassian Community! Team-managed projects contain their workflows individually, on a per-issue-type basis. They do not use the global workflows. You can share workflows within a TM project, in the sense that if you edit one of the issue-type's workflows, Jira asks if you want to use the same changes for any…

Thank you for explaining for me, I think I understand now; you want some default text put into the description field when someone starts creating a new issue. I usually caution people against doing this. I've run into many systems where fields have been defaulted and users have not bothered to enter anything. The worst one…

Welcome to the Atlassian Community! You will need Jira Software to do this, but assuming you have that, the starting point is * Run a search for all the issues you want to work with. This can be as simple as "Project in (ABC, DEF, GHI)". Save the search as a filter. * Go to any Jira Software project, and create a new…

Hi rdi, No, it's a moral thing, Russia's illegal invasion of Ukraine is devastating the lives of Ukrainian people, and Atlassian are standing with the people who are being immorally attacked. If you are not affiliated with an organisation that supports the invasion, then you can ask Atlassian to open up your access. Their…

Hi Alan, Yes, my answer does not answer your question, it is aimed at a higher level - it was to start a discussion about why you think you want this. I've read both articles and neither of them address the problem that LLM AIs tend to be biased, can only work with very common cases, and usually tell people what they want…

Welcome to the Atlassian Community! There is no breakdown to be had, Trello bills you on a per user basis, not how much any of them use it. It's the same for any paid power-ups you have.

Welcome to the Atlassian Community! Same reasons I used it for the last few years - it's a really good pinboard system that I can use as a substitute for my terrible memory, and share with other people that I wish to work with.