Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! Yes, you can change your board filter such that it ignores issues that are technical debt. They won't appear on your board of course.

Does that mean you want to set the date to "now", when the status changes?

You should not use shared mail accounts for this. If you're using MS AD for your Cloud user directoty, then you must be using it via Atlassian Access. MS AD does not support the use of shared mailboxes for Access accounts. Your user will need to create an Atlassian account with their own email on it, or have your site…

What scripting app do you have? If it is Scriptrunner, the script is a one-liner issue.set { setCustomFieldValue('analysis field name', issue.getCustomFieldValue ('BRD approval date field') ) }

That suggests you have made it mandatory in the field configuration.

Ok, you'll need an automation or script to copy the BRD approved value into the date field.

So your "bugs" are at the same level as stories? You should not be just adding bugs into a sprint when they are created and linked - your developers should be adding them into their sprint during sprint planning.

Welcome to the Atlassian Community! The licencing is separate. You will have a licence for X developers (Jira Software users), and when you add Y Agents (people who will be working in your JSM projects), they are a distinct group on their own. You may want to make your Agents into Developers as well, in which case, you'll…

Yes. Could you explain what you are actually asking about?

Welcome to the Atlassian Community! Sub-tasks are not sprint items, they do not go into sprints individually, they are included in a sprint when the issue of which they are a part is in a sprint. (I'm guessing your bugs are probably a sub-task type too). The sprint field is an irrelevance in a sub-task because it's part of…

You should not be trying to do this. Atlassian Cloud has two types of user - individual atlassian accounts (which you can create from a Google account and tie them together) and users in Atlassian access. A shared mailbox is not suitable for creating any of those three accounts, you should have your people creating…

The numbers make sense when you know the internals of Jira, but you need to look at the automation or script that is calculating the number that is being posted into the field. If it is a human filling the field, then you need to ask them why they are entering the numbers like that (Under Admin -> Timetracking, you can set…

Welcome to the Atlassian Community! The standard recommendation is to not remove users, there's no need to, and it damages your history. Instead, you should deactivate them. An inactive account can't log in and do anything, and it can't be selected from user picker fields (assignee, reporter etc) when creating or editing…

Welcome to the Atlassian Community! 28800 is one day - it's the number of seconds in 8 hours! You'll need to amend your automation or script that is setting that - it's reading a number of seconds from somewhere and not converting it to days before adding it to the estimate.

Jira has at its heart, a workflow engine, and with that, you can model almost any process. So, yes, you could probably use it to track financial transactions.

You will need to edit your workflow so that the resolution is only set, or offered to the users during the transition, on the transitions into "done"

Welcome to the Atlassian Community! Yes, if your network is set up to allow the connection.

It won't work - you can not delete steps from an active workflow, even if no issues are currently in the status.

Permissions and security schemes only apply to the project, they do not affect the portal. The only way you can do what you want here is to create organisations for each group you want to have access, and refine which customer accounts belong to each one 

Fortunately, no, you have no access to the Jira database in Cloud. You will have to scrape your data over the REST API.

Welcome to the Atlassian Community! Jira has always let you select unreleased and released versions when editing an issue, nothing has changed. You need to look at why someone has un-archived your versions.

Ah, you're looking at a deprecated API, there's no point looking at that.

It's the same answer - I said "select-list type fields" which includes multi-select lists.

Welcome to the Atlassian Community! What does "punted issues" mean? What is it in your Jira?

Welcome to the Atlassian Community! Your products won't go away for at least 3 months, and it's usually another month or two on top of that, and Atlassian have backups that last at lot longer than that, unless you ask for a full deletion.

Welcome to the Atlassian Community! It is possible that the problem was down to the outage, but the accounts will also have been (re)scanned by the software that Atlassian has fired up to check if they should be sanctioned as per https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine

Welcome to the Atlassian Community! All we can do is tell you that you need to talk to your administrators. Your boards may not have been deleted, but your access removed. Whether it is your access or someone deleting your boards, all you can do is talk to your admins about what happened.

@Daniel Garavito yes, I had to give that answer, it's the only way to do it.

Welcome to the Atlassian Community! Look at the "help: about" option in the (?) help menu at the top right. If you can't find a version number in there, then you are probably on Cloud, which is always on "latest", and currently always running on a URL of <something>.atlassian.net.

Correct, because it can't know whether you are talking about the server or your machine.