Nic Brough -Adaptavist- Expert

So, allow people to disable their own accounts?

What do you mean by "client api"? Bitbucket has a REST interface that you can talk to with any language you care to code in (as long as it can talk over a REST connection). Is that what you mean?

Error 521 does not mean "server is down", it means "I cannot get a tcp connection to a service" Check your firewalls and routing between your client (browser) and the server, something is disallowing the connection.

What explanation? Have you read the bug report (the link to it in your question is not the one given by the application, so we don't know what you are looking at if you have followed it)

So create a custom field for "backdated creation date". The vast majority of Jira systems do not need such a date, and those who do have the ability to add a custom field to capture it. If Atlassian did this for every field that was essential to a tiny number of users, you'd have a default issue create screen with 500…

This is not how Jira works. It has a list of valid users, and does not care whether they are logged in or not - if someone has an account, they can be "@ mentioned" This suggests you have some customisation that is looking at logins and blocking the mentions. Could you have a look at * Admin -> system info -> modified…

I am guessing here, but I think your admins have been asked to import data from other systems, and the "refer back to old system" field has not been reused, just created duplicates. I would ask your admins to have a look at the duplicated fields, with a view to merging them into one!

Thank you for the clarification, it's very much appreciated - as a long-term Jira admin, I needed to ask, because it could have meant several things in "jira speak", and you don't need or want essays on the ones it is not!

You have not told us how you would like each layer to behave, so this is a very very fuzzy suggestion, but I would probably set up packages as Epics, have one project per product, and then have issue types for the level 3 items.

Possibly. It is easier to think of "Jira Core" as being "a platform that provides a lot of issue tracking functions, and the ability to add things which can give you a lot more functions on top of that" Jira Service Desk is a "Jira Application" that adds a lot more functions. The first step for you is to log in as an admin…

I'm sorry, but "tag" is a bit unclear. Do you mean you have a field with a list of people, or are you using the "mention" function (@username) in a text field, or something else?

Yes, and no. Yes, because you can set security levels on sub-tasks via the REST API (you can't do this in the UI), rather than letting them inherit their security from their parent issue. But, no, because it is not supported, gets changed unexpectedly (it gets blanked out on some changes of either child or parent) and is…

Does a search for "sprint = <name of sprint>" return what you expect? And if you look at each one that is closed, do they have any non-closed sub-tasks? (This can be a slog to work out, I'm afraid there's no easy way to do this, because while Atlassian say "a sub-task is part of an issue and hence is part of the sprint the…

You can put the rank field on screen and see the content, but as @Ravi Sagar _Sparxsys_ says, it is not a number and it's meaningless to humans because it has no context, so it will not give you "easy readability" The only way to get a good, easily readable and understandable view of a ranking is to do it in context. Run a…

Not in Jira, you'll just have to make sure the service does not use invalid credentials.

Is the account you are using a valid account from the source Jira that you took the backup from? Is your Jira trying to use an external directory?

Delete all the issues in the project (not just move them, you have to delete), stop Jira, amend the counter field in the project table in the database, restart Jira and re-index it before creating issues in the project you have reset.

Log into your server's command line, change directory into the Jira home directory and then down into "logs", and you'll find the files with the logs in them can be opened and viewed with a text editor.

No, the defaults only apply at the time of creating a new project, they're not retrospective because you really don't want them to be - imagine a secured project for sensitive information being opened up to everyone just because you change a default. You will, as you suspect, need to amend each project

So they were not in the sprint because they were already done before the sprint started and did not need to be in it.

This means one of two things. * There is no certificate installed (which I think you have ruled out, assuming one of the cacerts files you hit was in the JRE Jira is using - /opt/jira/jre/lib/security for example) * The certificate you've installed is not valid for the mail server you are connecting to

I'm afraid there's no way to do that on Cloud. 

If you have service desk, see https://confluence.atlassian.com/servicedeskserver/managing-the-email-channel-939926306.html If you do not, then see https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Yes. Atlassian have changed cloud so that it does not show the parent issue. We can't help you with this, it is an Atlassian fault. But please, please, do raise it with them. Lots of people already have, but the more people who complain, the more likely we are to get it fixed.

There is a post-function in the workflow that is emptying out the assignee field, or a listener spotting "issue closed" and doing the emptying.

I am totally unclear on what you are trying to do. Instead of talking about databases and plugins, could you just tell us what the end goal is? What is the goal for the end users? What do they get out of it?

Access to Jira and Confluence is easy. Look at the "application access" section in admin for each one, you will find a list of groups (often there is only one) that has access to it. Then look at the groups for all the users. If you want it space by space, or project by project, you will have to look at each ones…

A lot of the other answers you've seen also question "I need a snapshot" - that usually means "I'm doing reporting which, because it's based on an extract, is obsolete as soon as it's extracted, and often 'manipulated' to show what people want, not what is happening". You'll also have seen mention of archiving and feeds to…

There's not a lot of point asking this here, as as you say, this is not a MySQL forum More importantly, even if you had asked in the right place, we can't help. You have not told us what the full error message in the database logs is, or what in your edit has broken it. You've edited your my.cnf and broken it. Not a lot we…

You have no access to the database on Cloud, so forget SQL In the UI, you'll need to define "active". People who could read issues, could create/update, or do you mean people who actively have amended something?