Nic Brough -Adaptavist- Expert

Network connectivity is not the issue, I'm afraid the previous answers you have had look like they were written by an AI that does not really understand what it is talking about, and obviously has not read your response to its first answer. A 404 error does indeed mean "the page you have asked for is not there", but you…

You've flagged this as Cloud, but asked a question about what is almost certainly a Server/DC app - Cloud doesn't ask for product keys or licence information. Could you confirm that you are on Server, DC, or Cloud? (Easy trick for spotting this - all Cloud systems run on https://<something>.atlassian.net) Also, can you…

Ok, great. What is your "html link" to? The issue edit screen?

If concerned, forward it to https://www.atlassian.com/trust/report-abuse - they have a team dedicated looking into potentially fake or spam emails. No need to explain it, just forward it intact to that mail.

Go to Admin -> Issues -> workflows, and find your workflow on the list. There's a "copy" button next to it.

Welcome to the Atlassian Community! That suggests you have two Atlassian accounts - one that owns the site, and another that is now using it. You'll need to log into the old account, add the new account to the list of owners, then shut down the old one. (you can't change its email to the new one, as atlassian accounts une…

You could write a script to get some of the data into a spreadsheet, by scraping the lists from the REST API - I'd probably start at https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-fields/#api-group-issue-fields But that is not going to include actual usage data - you're still going to need to…

I would guess that your percentStatus is not being filled with a percentage number that you can usefully compare with 100.

How are you implementing "sub components"? Are you using a cascading select list, or an app that does something with components?

Welcome to the Atlassian Community! Yes, Atlassian Cloud is usable in China. You may encounter problems with the great firewall though - that can block your access if the government decide to include an Atlassian IP address for some reason. I don't have numbers, but it does feel like that is happening a lot less often than…

Welcome to the Atlassian Community! What types of link are you using? Are they the internal [space:page]() links or hard copies of the URLs for the pages?

You've set up two Atlassian Cloud "sites", and you want rid of one of them to avoid confusion. To set up a site, you have to have an Atlassian account, to act as the owner of the site. They can own many sites, so this is going to be easier if you've used the same Atlassian account to create both sites. Log into…

Welcome to the Atlassian Community! You need to be able to edit the issue to change the assignee.

Welcome to the Atlassian Community! There's no way to do that - the redirect is based purely on "this issue was here, but has now gone there". Redirecting to a duplicate is of no use to the users, and can't actually work because you could have many.

Jira keeps its data in two places, but there is a third to worry a bit about. * Jira installation is where the software is installed and runs from. You may want to look at the logs in the installation, but generally, this one won't grow, and a default install cleans out the logs regularly anyway. * The core Jira data…

Yes and no. You can upgrade a Jira Server with an expired licence. But only to versions that were released before the end of the licence. If, for example, you are on Jira 9.0 and your licence expired June 30th, you would be able to upgrade to Jira 9.9.1 (released June 29th), but not Jira 9.10.0 (11th July)

No, you are looking in the wrong place. You can set resolutions in team-managed projects, but not in a transition screen. You need to go edit the workflow(s) associated with each one of your issue types. Yes, you can switch to CMPs if you want, but you need to think carefully about what you will gain and lose if you do…

Welcome to the Atlassian Community! This is a network error, not an Atlassian one. You will need to look at your network settings to see where it is failing - the problem is between two places - from your organisation blocking data or your browser being misconfigured.

Welcome to the Atlassian Community! "Suspended" means that one of these things has happened: no-one has used your system for months, so it's gone dormant you have not been paying the subscription you have reached the end of your trial period and have not subscribed or asked for an extension of your trial You need to talk…

Welcome to the Atlassian Community! You need to be a Jira Software user to do this, but go to the boards list on the left hand panel in the project and click on the boards list. One of the options is to create a new board. If you do not have that option, then you either do not have the right permissions, or you are in a…

Welcome to the Atlassian Community! Could you explain what this has to do with Atlassian software? Given that they don't have remote desktop products, I suspect you've clicked on "help with Atlassian Jira" instead of "help with my organisation's system" (Your organisation is probably using Jira as a help-desk)

This is not actually about your search. The search finds everything issues that match your question, but have nothing to say about what you do with the list of after it hands that list back to you. You will need to find or write something that can take the search results and drop all the ones you don't want. There's no way…

Welcome to the Atlassian Community! Yes, Jira has always had a "custom field" function - you can add as many fields of all sorts of types (select, user, date, text, etc) to any project. You will need to talk to the administrators of the project if it is team-managed, or your Jira administrators if your project is…

Welcome to the Atlassian Community! Yes, it is frustrating that Atlassian removed the check on duplicate field names it used to have, and have not adjusted any of their code to be able to deal with duplicates. The easy and quick answer is to rename the fields in the team-managed projects. While it will make your Automation…

Welcome to the Atlassian Community! No. Customer's visibility of requests is entirely based on their organisation, you can't do it off other fields, and you can't limit field option by person, only by project (and issue type if it's a custom field) The best you could do would be to change your components into projects,…

Welcome to the Atlassian Community! This is what https://www.atlassian.com/software/jira/product-discovery is for!

Welcome to the Atlassian Community! Not directly, customers can only be restricted to view requests by their organisation (people from org 1 cannot see stuff raised by org 2), you can't do it by component, and nor can you offer different component lists to customers. You can get a bit closer to this with a bit of a…

Welcome to the Atlassian Community! For a team-managed project, go to project admin and look at the fields in use. For a company-managed project, go to global admin -> custom fields and work your way through the contexts for each field. For a usage summary, your best bet is probably a set of gadgets on a dashboard, one for…

Welcome to the Atlassian Community! Where are you writing and running this code? Your question is not explicit on this, but I think your answer is going to be "outside Jira, on another system, over the REST API". But I don't want to waste your time with an answer for external system if you're actually doing stuff in Jira.…

Welcome to the Atlassian Community! Put an "order by" clause in your queries is the way to have filters "automatically" sorted. (Filters are always automatically sorted, but not necessarily by what you want - you have to tell Jira what you want) If you mean places other than the issue navigator, could you explain where?