Nic Brough -Adaptavist- Expert

If you are finding that data is correct after you re-index, that means you have a broken workflow or listener - something is changing your issues and messing up the index as it does it. You'll need to find that and fix it.

You should be able to re-activate Confluence if you are the site owner. My my.atlassian.com account shows a simple "activate" link for the Confliuences I've not used.

<sigh> You're not reading or understanding the points being made here. My answers are typical of, um, people who have processes that work. Yes, I've worked with Jira for Astrazeneca and the home office, but I've actually done more work with Blizzard, Square Enix, and the BBC, so I've seen how they work. And plenty of other…

Issue type, workflow, fields and screens are not fields, so their values cannot be changed by issue imports.

Confluence only deletes files when a human tells it to. Could you explain in more detail what you think has been deleted?

Oh, and consider looking at a logrotate type function for staying on top of the files that accumulate in all of those directories.

I would look at the size of the directories within there. Some are temporary and can be cleared out if you want (confluence will recreate any files it needs) but most are needed for it to work. Stop confluence, and clear out (I would move them first, only deleting after I've restarted confluence and confirmed nothing has…

You are wrong about the excerpt macro. If the content the macro is pointed at is changed (i.e. the data in the "main document") then the pages using the macro will be rendered with the new text the next time they are visited (or refreshed)

Free, no. I'd look at "configuration manager" and "project configurator" (in the interests of appearing biased or trying to do advertising, I want to be open about the second one - it is a product from my employer)

One of the scripts at https://library.adaptavist.com/search?page=1&platforms=server&term=sub-task is likely to be easily modified to suit your need.

This is what it says it is, one of your admins has removed your access to the system. You'll need to talk to your admins.

It's because there is nothing there when you use the transition. A condition is something that decide whether to present an option to a user, it needs to be able to look at data in order to make the decision about whether a transition should be available to the current user. When you are using "create", there is nothing…

I am sorry, but you will need to do this manually, or get one of the apps that transfers config.

The answer might actually depend on your version of Jira. For a very very long time (I'm thinking of Jira 2 as the starting point because that's where I started), custom fields were all written into the indices no matter what their content or context. So, bearing in mind that every field on every issue has a value in the…

When you have a web-site or web-application that you want to have a "raise an issue with us" function for users of it.

Scriptrunner has a pile of what we call "canned scripts" - scripts we've built in as part of the product because our product owners think a good chunk of our customer base would like them. It's also got a load of no-script functions - things where you can say "use the SR function for ...", put in some configuration but not…

That is what I was describing. You put a security level on the issue.

As an admin, they have rights to see a list of restricted pages and change the restritictions. But if they're not listed in the restriction, then the page remains restricted away from them. Admin rights are not the same as Page rights.

The expiration dates are encoded into the licence key. My guess is that you have renewed your licences, but not applied the new keys to the services

I think that's the crux of the point. "Done" should never be subjective. Whatever your practice is, your process is failing if two people cannot agree that something is "done and hence needs no more work". (fwiw, the image looked like an advert and was not adding anything to the conversation - your writing is perfectly…

You will need to define what an "invalid data record" is, and tell us what "part 11" is. (For me, it's either the one filmed at Peckforton Castle or the one that humans first saw a female Doctor)

There isn't one (unless you've got premium support). You'll need to raise it at https://support.atlassian.com/contact

No, not even with add-ons. A post function will be run if it is there on a transition. What is the post-function though? Some of them have ways you can configure them to do nothing without losing the rest of the config.

Anyone who has "manage restrictions" permission in the space can do it. Confluence administrators can also list all the restricted pages in a space (irrespective of their space permissions) and modify them.

Subscribe to Jira Service Desk and Confluence (both on Cloud) and start creating the service desk(s) (projects in Jira) and knowledge base(s) you need (spaces in Confluence). If you do them together on the same domain, the two applications will be automatically linked and configured to work together for you. You mentioned…

I understand the desire there, but it's not possible in Jira. I have seen an app (for server) that provides a field that does this, but I'm afraid the places I've seen it used, we had very strong needs to get rid of it - the users were regularly adding junk, and the admins didn't have the time to clean up after them. It…

Personally, I've always wanted to make the "Stuck? Here's how to get in touch with your admins" thing in Confluence mandatory, and added to Jira properly as well, rather than take you off here first! Sorry we couldn't be of any help.

I don't think there's much you can do about it - we can't get to the information we need to debug it. I would look at what might be different between this user's setup and another one for whom it works, but if that doesn't have anything in it, then yes, we'll have to get Atlassian on it. I'll ask them if anyone can take a…

I'm afraid that is something that needs to go to support - the error message is saying "there is something wrong on the back end", which we end-users of Cloud have no access to. If it were a server install, the starting point would be to read the application log, but Cloud users can't get to it.

So, there's somthing here which you have got right, but also wrong, at the same time. It is not a surprise that you have missed it, it is not howled out on every doc page or support article, and it comes up a lot, which suggests that it's really not coming out properly in the docs or training. You say: an issue type is a…