Nic Brough -Adaptavist- Expert

Apologies for the delay, I've been very busy Ok, can you run these JQL queries and tell us the numbers each one returns? (Yes, I know, you've run the first one already, but I'd like to see what it does when you run it from the issue navigator, rather than the pie chart) * project = projectName AND component is EMPTY *…

What do you mean by "set different hours across projects"? Hours go on to issues, as a measure of how long you estimate or have spent on them. Not projects.

You will need to read every transition in every workflow to check where they have been used. The best we can do to automate that a bit is to get the a full xml backup of your Jira (or export every workflow to xml) and then do a text search each one for the class names of each function (they all start the same if you are…

You will need to add a transition to the workflow that allows a user to take the route around the steps you don't want. I would recommend at the very least protecting it with some conditions (so that only certain people can do it - for example when a QA person decides something only needs one of five tests, they can skip…

First hit on search engine for me was for MySQL (one of the four types Jira supports) - see https://www.w3schools.com/python/python_mysql_getstarted.asp However, exactly as @Joe Pitt suggests, I cannot recommend it. * You must never ever write to a Jira database when it is active. * You should probably not waste your time…

To do it "properly", this user needs to be able to see the page. That means you will need to add them to the "view" permission for the space. There are a couple of ways to "cheat" if you really don't want to give them the access they need. * Move the page to a place they can edit, let them edit, then move it back. * Change…

Jira needs a directory of users of some sort. It has one built into it (called "embedded Crowd") and also supports AD, LDAP and Crowd, amongst others. Unless you want to write your own directory system, or apps that can connect your systems to those, you will need to choose a supported directory system and have your…

Atlassian do not support "starter" licences, I assume because every support call costs money to deal with and you'd burn that $10 (let alone the free ones) very quickly. It makes economic sense to do that, but does leave the low-use systems in a bit of a bind when it comes to support. The community does what it can,…

Ok great. The simplest thing to do would be to install a new Jira (of exactly the same version), point it to an empty database and get it running. Then stop it, import the database dump, restart Jira and tell it to run a full locking re-index. This should restore everything except the attachments

Great, thank you for clarifying all my fuzziness! The Service Desk is not that flexible when it comes to layouts, and there is no way to do that at present. However, the Refined app for Jira Cloud gives you a bit more control over theming and layouts on Service Desk, it may be worth a look to see if it can help. (There may…

That's not what a sub-task is for. A sub-task is entirely a part of its parent. You have dependencies here. Sub-tasks are not dependencies

That's not an equivalence Jira does at all. Story points are not counted as hours (because they are not a measure of time). You are imposing it in your processes, so to change it for different projects, yes, just change your thinking of the equivalence. (Or better, stop using story points and use hours instead if that's…

Could you tell us how you have "integrated" the two, and what the symptoms of "not able to create a branch" are?

Jira does not have field level security. The best you can do is move it into the workflow (so people have to use the workflow to get to edit fields, and the workflow can have "conditions" that can protect the edits)

Ah, ok. Well yes, you will need to be running a supported database. You can often install later ones on Linux boxes - just because they're not in the repositories for an old version does not mean they do not work on it. Before looking at virtual machines, I'd take a look at the install docs for Postgres and MySQL and check…

If you want this to run on either of those database types, you'll need to upgrade (or parallel install) a supported version of them on your CentOS machine. See https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html for which versions work for Jira. For CentOS though, 6 is old. Obviously the…

Jira's permissions are permissive, not restrictive. You will need to work through your permission schemes, making sure that the users do not automatically get access to any project that should not have global access (this usually means checking and removing "any logged in user" or groups like "jira users" or "jira software…

Tags at the top right were for Jira Software, Cloud and Jira Software Cloud, so I assumed it was Cloud.

That is correct, Next-gen lacks a lot of the functions that Classic projects have.

Most of us find an upgrade increases indexing speed if nothing else. I recently had a large 7.13 install that took 3.5 hours to index, moving to 8.5 took it down to 0.5 hours. What version did you upgrade from, and what other changes were made? Did you change disks, server, database, location of the system or anything else?

Sorry, but I'd have said if there were a way to do it.

Not for local accounts, they need to be able to do that for security. You could move them into a directory that you do control, but that will shift all security responsibility to yourself if you disallow password change in there.

I am not sure what you mean by "front-office" - do you mean the customer portal stuff where people would enter calls, or do you have some form of front-end front-office that then posts stuff back into Service Desk? Also, you say "display a url field" - is this a url for their information and display only (like "you can…

I suspect your users do not have "resolve issue" permission. This is a well buried and there for archaic reasons I won't bore you with, but check the description for "resolve issue" in the project permission scheme.

You might want to explain to them that spending on the API is a lot cheaper than trying to do it with SQL. You are totally unsupported if you read the database, it can easily change between versions, and Server is going away soon, so you'll end up throwing all your work away (no database access any more) and re-doing it…

What happens when you click the 152 results?

No, that's not what hashtags are. If you want to put markers in text in the body, then use anchors. There is no "search for hashtags" in a page. Labels on a page help people find the page when they are searching, the content of a page is searchable with ctrl-f in most browsers, and all the content is indexed for the page…

Sorry, yes, Behaviours is a function built into the Scriptrunner for Jira Server app - that (sort of) injects scripts into Jira pages that do things with fields. You cannot do that on Cloud, the framework does not allow for the code to be added. In your case, your only real option is to find an app that provides fields…

<sigh> Your electricity analogy still fails you, but I'll expand on it as you don't seem to want to read the rest of what I've said. Electricity is useful, so we use it. We protect people from its dangerous sides with things like insulation, covering or hiding wires, having sockets which make it hard to electrocute…

Please see the points made before. And try answering the simple question I've asked.