Nic Brough -Adaptavist- Expert

Jira's REST API on both Server/DC and Cloud is part of the service you have already paid for, there is no additional cost for using it. It is a different API for Server/DC and Cloud, because they are two different products with different data structures. However, despite them diverging for the last 5 years, they are still…

Yes, the software doesn't really care what it runs on. As long as there is a network path from the installation to the Smart Mirror service, it will work fine.

Please, STOP SHOUTING, it's hard to read and some consider it very rude. We cannot help you with this. You're typing a code into your 'phone for "show me the IMEI number" (which you can get from Settings -> About on smartphones anyway, you only need that code if your 'phone is not smart), and then shouting about possibly…

Look at the "system information" page under admin, there is a section there with "modified files" listed. It will almost always report one file, a properties file that defines the home directory, and that one can be ignored. It's if any other file is reported here you will need to check and possibly re-apply changes. I…

Nothing wrong with the query. The problem is that sub-tasks infer their epic link from the issue of which they are part, but do not actually have it on the issue. So your "Epic Link is empty" clause is including them.

No, space admins get the right to grant "anonymous" access to their spaces. Confluence admins do have the same rights as a space admin in a space automatically, so your Confluence admins can remove it if necessary, but the space admin rights are not granular, you're either a space admin or not.

Keep an eye on https://www.indiegala.com/ - it feels like they do a Leisure Suit Larry bundle every 5 months...

I think you should start by explaining what this has to do with Atlassian stuff?

Pair-programming is the one time that multiple assignees for a task actually works in real life. Probably becuase it is a short life-cycle with a high focus.

You do not, and you should not have one, if I have understood what you mean by "pool user" Could you explain more about your question?

You will need to grant their access via "space administration". For page specific permissions, you can use "restrictions" on a page - look for the padlock icon on the page edit - you'll be able to set "read" or "read and write" restrictions.

It looks like an on-going problem with Cloud providing something Edge can't handle. Atlassian are looking into it. Until they manage to roll out a fix, you might need to use a proper browser for a while (something with a Firefox, Chrome or Safari base)

That should be automatically translated when your people choose a different language in their profile. I'm not sure about "simplify", what are you trying to remove (Atlassian think everything they've put on the page is of help somewhere, so the question is "what do you think is not helping the people asking a question"?)

Much as I approve of reductionism when analysing a problem, it is only a part of your toolkit, and one single part of a system still has to be considered as part of the whole. I can show you a Jira system with 4,000 custom fields that performs really well, alongside another one I am trying to fix which is struggling…

Does the workflow for these requests consider "resolved" status to be open or closed? (i.e. is "resolved" in a closed status category AND have a resolution set as an issue goes into that status?)

I don't get that on either server I've tried today. Could you give us the exact set of steps you are following (not screenshots really they're not that great for debugging a process, just what you are clicking on)

Check out https://support.atlassian.com/jira-core-cloud/docs/work-with-search-results/ and look for the "subscribe" section

The pseudo-code for this validator is: * Look at the summary for the current issue * Run a search for that string in the summary * For each returned issue, read its summary and look at how close a match it is to the new one * Return false (and a friendly error message) if one or more results are too close to it There's…

I am not sure what you mean by "invert", but if it means "use Jira Service Desk to gather and track issues our vendors raise with us", then yes. I know of a lot of places that do that - they tend to have separate Service Desks for customers and vendors (or other people with different relationships), but they do use Jira as…

Priority schemes are server-only at the moment. Robert is on Cloud.

You are spot on with your observation that "priority options appear to be global". On Cloud, they are indeed a global list, there are no priority schemes. Server/DC got them in 7.8(ish), I don't know why they have not been done on Cloud as well, especially as the original request for them was 16 years ago and written by…

In the UK, we don't really think of Christmas as the next celebration after All Hallow's Eve. For us, it's "Guy Fawkes night", "Bonfire night", or just "Fireworks night", on the 5th November, where we set fire to a lot of stuff, mostly fireworks, to celebrate the execution of someone who tried to blow up our house of…

There is no way to answer this (or do the hand-holding) without talking about the transfer to a new owner (or end the subscription) You have to do that to enable accound deletion. I apologise for being grumpy and blunt here, but as you're not getting it, I feel I have to simplify: * You signed up for a service * You agreed…

My guess would be that your workflow is not clearing the resolution (specifically on the "reopen" transition). Start by editing the workflow and looking at the reopen transition. The most simple and common thing to do is have a post-function on it that says "update field, clear resolution"

Assignee is a single user, it is intended to be the single point of responsibility for the issue (at the current time). Believe me, you really do not want more than one of these, it does not work, and you will regret any attempt to have multiple assignees. To get your develpment lead copied into the development manager,…

Not at all, you might be surprised how much "lack of background" can mess up an answer or suggestion! There could be a lot to unpack, but just saying "Agile" really helps us focus. My next question is a bit more vague though. Agile allows for a lot of flexibility and is a broad set of principles, not a specific method.…

I am not "blaming the user". I am pointing out that the user is missing some important points. When you have made a contractual obligation to do something, most legal systems will hold you to it. You have bought (yes, even when they're free) things that you agreed to pay for. If you wish to delete the only means that…

I've had issues and successes with all the ones I've used - Themebuilder, Refined, Brikit and Linchpin. I'm supposed to love Themebuilder as the "best", as I'm an Adaptavist, and actually I do, but only when you really need a huge amount of power and flexibility, and you have the time and energy to learn how to use it…

There isn't a checklist, as you have to understand and do localised configuration to your particular setups. Please see https://confluence.atlassian.com/doc/running-confluence-over-ssl-or-https-161203.html to get started with.

The problem I have here is that I can do all of this in my account, and have done for other people. It's not a problem on the Atlassian side from what I can see. It's that you're not shutting down or transferring ownership. The Atlassian support requests I've seen have lead to Atlassian having to hand-hold people through…