Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! Jira's email handlers (and most of the apps you can get that are more clever than the built-in stuff) do not really care about the format of the email address. They do use the email address to try to match a user on their email address though. So there's two points of failure to…

Hi Joel, Absolutely! There's two parts to this question. The really easy one is your REST endpoint, see https://library.adaptavist.com/entity/file-upload-to-rest-endpoint?tab=dataCenter The second one is about writing it to a file. That's a bit more "fun" because you start having to think about where the file might go,…

Hi Ken, This is failing because you do not put sprint estimates on sub-tasks - they are not sprint items, and should not have estimates. Scrum only looks at Sprint items when drawing up the burn-down chart, and sub-tasks are fragments of sprint items, not part of a sprint themselves. Burn-down looks only at what you commit…

Please read the other answer given above.

Welcome to the Atlassian Community! * When you start a sprint, Jira records the list of issues that are in it. * As you progress through a sprint, Jira records what issues you add or remove. From those, it can add up their estimates to give you Committed. Completed is the sum of the estimates on the issues in the "done"…

That should not be a problem. The issue is "done", because "done" actually means "this team does not need to do anything more with this issue". Whether you zero out any estimates on invalid issues is a long essay question covering many different ways of working and reporting, but an invalid issue really is 100% of its way…

Laura and Jack have already given you most of what you need, but I wanted to add: * You can't sell Cloud apps outside the Marketplace - apps can only be installed on Cloud via there! * Atlassian doesn't have a problem with people who sell apps outside the Marketplace. The only "sanction" I've seen is that it will usually…

Board Configuration -> Estimation is the place to check.

Welcome to the Atlassian Community! I am not sure I understand the question. Are you trying to add a user to a group or a role?

Welcome to the Atlassian Community! Page creation rights are tied to the permission to create pages within the space. There's no way to stop people creating pages if you have given them the permission to create pages.

This is the same answer as the last time you asked. See https://community.atlassian.com/t5/Jira-Core-Server-questions/how-to-get-plugin-usage-and-statics-in-jira-and-confluence/qaq-p/2433870 (SQL is the worst way to do it too - you could spend years building SQL queries to tell you this)

Welcome to the Atlassian Community! Have you expanded the second sprint to check that it has estimated issues in it?

Do not do this, you WILL break your Jira. Also, it's going to take you several hours - you need to take your Jira offline, take a full backup of the database, prove that you can restore a working Jira from it, run your SQL, restart Jira, re-index it, and then test your changes have worked in many places before letting your…

There's no way to begin to suggest which one might suit you best without knowing what "integrate" means!

Welcome to the Atlassian Community! Moving an issue between projects or issue types is a massive structural change, you have to go through all the checks and config that you see in the UI. There is no remote API for this (there isn't even an internal one - the move process is a string of hundreds of internal API calls) I…

Please don't use mentions in new questions or ask specific individuals for help - it makes other people less likely to bother to answer and spams us with questions that we might not have any interest in answering. To disable it, remove that step from the Automation, or turn off the Automation completely.

There's no way to add new project templates to Cloud. The best you can do (with company-managed projects only) is to create projects with shared configuration with an existing project, then re-configure it away from the shared standard if needed.

Hi Olga, I know what you mean, but it's the other way around - a less frequent for everyone I work with regularly. Maybe 1 in 20 fail to position it right, and that's mostly when they're distracted. I did have one colleague who struggled regularly, but when they moved to my machine to try to demo the problem, they could…

Hi Kedar, What do you mean by "integrate"? It tells us you have systems you want to talk to each other, but nothing else. The answer to "How do I integrate" is * Define what you want the integration to actually do * Work out if it can be done natively by looking at what interfaces the applications have * Have a look at the…

Go to Admin -> Manage apps for a list of what you have installed. It will be listed there if you have it.

Welcome to the Atlassian Community! Could another board admin have changed the estimation statistic to a different field?

Hi Daniel, Changing the issue type is a nightmare to do automatically, you will have to code for all the checks that Jira needs to do, code to handle any failures, and then migrate (not just change) the issue from one type to the other, meaning you'll need to change all the configuration settings for it. Bascially, "change…

Welcome to the Atlassian Community! We can't do anything about this, we're a Community of people who (mostly) talk about Atlassian. You need someone within your organisation to update these pages, and we have less access and less knowledge of your organisation than you do. You'll need to contact the team who "own" the…

Not really. The problem is your shared drive could be mapped differently on the client machines. Most people (meaning non-techies) will take the most simple option of "drive X = //path to share", but that gives you problems with escaping, and there's no way to guarantee everyone is mapping their drive X. The only reliable…

Welcome to the Atlassian Community! You can not technically - file:// is not a valid protocol, so it's not a hyperlink. However, some browsers will recognise it, and most that do not, have extensions that will enable it, and many will accept it and try to read it, treating it as an HTTP link instead. You will, of course,…

Welcome to the Atlassian Community! This means what it says - you've hit a form that has not been configured. You will need to ask your admins to configure it (I suspect it's a "contact admins" form though)

Again, the status and status category are utterly irrelevant. You need the subtasks to be in the last column on the board. Your sub-tasks are not marked done, because they are not in the last column. You map status into columns in the board configuration.

Do these scripts cover all the aspects listed before?

Welcome to the Atlassian Community! An issue needs to retain all the sprints it has been in, including the current one, otherwise all the reporting fails. I don't think you've done anything intrinsically wrong here. But because of the "not happening" column being the "done" column when you closed the last sprint, you've…

For a board to see an issue (of any type) as "done", it must be in the last column of the board. The error message you are seeing is there because your "done" issues do not have all their sub-tasks done (in fact, none of your sub-tasks are done) You now have two problems with your set up: * Sub-tasks can not get into the…