Nic Brough -Adaptavist- Expert

On Cloud, no, you can't add your own JQL functions directly. You can however write apps that can effectively emulate them, and that's what the apps you've found are doing. You know that as an Adaptavist, I am obliged to mention the stuff Scriptrunner can do with JQL if you do decide to look at paid options -…

That looks like a second editor is active in your page. To confirm, or rule that out, could you add a bit more text? Then confirm exactly which symbol is wrong in a new screenshot.

You'll need to explain Dod - what is it for and what are you doing for it in Jira? (I can take a guess, but even my guess needs to know how you're doing it in Jira. People with less exposure to acronyms might be wondering what the department of defence, Pob's dad, or digital on demand)

Ok, but could you explain what the actual problem you are trying to solve is? What do you think is the problem experienced by the end users here? Why have you decided to look at the database connections?

A malformed email has nothing to do with the location of your site. To rule out the problem you originally reported, can you go somewhere outside your home or office and try connecting to the Jira with a browser? If you're at home or at a smaller business, it's likely that you don't have a static IP, and you've not said…

You're trying to solve the problem that you've got fragmented process and difficulties identifying just where work should be being done, let alone by whom. In the face of that you can either try to fix it (standardise your processes, ensure your product owners / team leads understand it is part of their job to actively…

You are confusing "field configurations" with "field configuration schemes" (a very easy mistake to make, I've never thought it was clear) * A "field configuration" is a list of all the fields, with flags to set their behaviour. * A "field configuration scheme" is a list of all the issue types, which tells a project which…

You can only trigger a full backup once every 48 hours. The Cloud backup process expects you to download the backup after creation, I'm not sure how long they retain them on the Cloud side. I am not sure what you mean by "last backup of server" though, there's no server involved on Cloud. Jira doesn't have anything that…

The strike-through is Jira telling you that you have resolved the issue. That is done by setting a resolution in the resolution field - any resolution in there means the issue is resolved. There are many ways this can be done, and it depends on the type of project and its configuration, but broadly, you can do it in three…

Check the list of installed/active apps in your upgraded system, I syspect you'll find the Jira Toolkit is disabled, as the version you have may be incompatible with your Jira. You should be able to click "upgrade" to get the latest compatible version, which should then re-enable your fields.

Is Kanban enabled as a project setting for this project? Can you still create Next-Gen projects with the Kanban template?

There is no way to do this. The point of an issue tracker is that it tracks changes to issues. You're making changes, so Jira tracks them. I think you need to revise your process so that it doesn't seem to have any desire to destroy the information that tests were executed.

I'd take a guess at 5 for that case: 4 Software licences, one each for the Developer, the Designer, The Product Owner and the Project Manager Then 1 Service-desk Agent licence, for either the project manager or the product owner, depending on which one is going to do the triage and decide if a customer…

Please have another look at the second paragraph in my answer. Service Management Agents are more expensive than Jira Software users, but you generally do not need many. A not unusual pattern I've seen is to have a 3-4 agents responding to the public and doing basic triage and help, and having the product owner as a 5th…

Yes, you can, but these customers will need to be created as Jira users (i.e. costing you more), and Jira Software does not do internal/external comments - if they can see an issue, they can see all of it, and you're going to have to think through how you hide other issues and data from them. I would strongly recommend a…

I would not do it that way at all. The history captures all changes, and you should be reporting off that really. Also, a multi-select field would not capture open/reopen if it happened more than once. I'd be looking to script a scripted-field for this, one that can read the history and display all the data you need.

For those of us who like the Penguins, you can help out some research by looking at pictures of them at www.penguinwatch.org

To assign an issue to a person, you need "can assign issues" permission in the project. How you would set this up is a good question. It needs to match the way that you want to work. Where should the issues go in order to be dealt with by the right person? Having a project and then moving the issues out to other projects…

If there's no + it's either a different type of board, or you don't have admin rights for this project/board.

>what if I want to retrieve data Use the REST API to read data from the Cloud instance, exactly as you have with your own REST calls above (the call to /rest/api/3/issue you mentioned) >do I know the customer's url to use. I don't know. How else might you go about it? >Also, how do I get the api token for authentication of…

Not yet, so far you can only set the name and description on creating a new field https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-fields/#api-group-issue-fields You can use webhooks when an issue is updated, but they're not tied to specific fields within the issue.…

>Now, how do I use the customer's site 'customer.atlassian.net' to make api calls in my app 'https://customer.atlassian.net/rest/api/3/issue/' to get the issues created in the customer site. You do exactly the same as you did with your site, just with the url for theirs.

You'll need an app that implements a "web fragment" to create the button. Scriptrunner for example will allow you to define web fragments that trigger scripts, not just as buttons but in other places such as menus.

What application specific password? You haven't said what you are doing or what the error messages are.

Something went wrong with a data import. See https://confluence.atlassian.com/confkb/getting-generate-could-not-read-a-hi-value-java-sql-sqlexception-invalid-object-name-hibernate_unique_key-sqlexception-error-192873336.html

At this time, it is "if", not "when"

There are two parts to an answer here. >Is it possible to install plugin from Marketplace on-prem environment? Yes, as long as a server has internet access, it can install marketplace apps directly. If it does not have internet access, then you'll need to download the app and manually upload it. >.... plugin, which is…

I feel your pain, but part of that is generic and not limited to just Atlassian stuff - when you have old software that has been neglected and not upgraded regularly, you come to expect the pain of having to move through several steps. I would like to talk about some bits of what you've said as specifics though: >Of…

What do you mean by "more efficient"? And more efficent than what? If you're not changing the database or upgrading confluence, you can simply copy everything and then tweak a couple of the settings files for the new location. If you are changing things then the export and import of a complete backup is the easiest,…

Ok, so what is the url of the site you have created?