Nic Brough -Adaptavist- Expert

Yes, that's why I tried to emphasise "technical" in my comment, DC is in no way an answer or solution for you, it was just to say that you could export a Cloud system and get the same content out in another system. It's not a solution, just a backup and (because you can mess with DC/Server code) a possible step in a full…

Issues do not "move between boards", the boards are a view of issues, not containers (like projects are) What you'll need to do is configure the views of the boards such that the data they use to determine both board and column matches what you're trying to do. Assuming you've got your boards set up, let's look at board 1…

Other than the visibility of issues (security level), there is no way to do "permission for individual issue". You can control a lot of what people can do with issues in general, by doing clever things with workflows, but that will be generalised, not per issue. It's done by "specific data on the current issue" If you just…

I'm afraid you did not answer it. Sorry, but nowhere I can find is there a clear answer to my question. If there had been, I would not have asked it so many times. The question you have now posed again has already been answered, both in my original answer and several times in the comments.

There's a couple of points in there I can give a quick technical answer to, but I think there's a much bigger discussion to be had on the rest of it, and I'd be very interested in a conversation on this. >If we move to Cloud from Server to Cloud and then decide to cancel our subscription, what can we do with our data, even…

It's not "not accepting other opinions", I was questioning it because it makes no sense to me. As Courtney refused to answer the clarification question so many times, I gave up on the conversation. Maybe you could answer the question instead, as you seem to hold a similar opinion?

No, it's generally not the right thing to do it en-masse, your people should be adjusting it when they realise it is wrong on a case by case basis (and only if it matters to your reporting)

That is really odd, I assume that if you use the mouse to click on "Normal", it auto-completes the query in the search box? And then tells you it is still wrong? Do the other values work if you select one of them? I have actually managed to replicate this by adding a non-printing character to the name "Normal" (I.e. I…

It very much depends on what you mean by "track". Jira is an issue tracker, so any issue you put into it is tracked. A lot of people using Jira track a lot of their stuff outside Epics and Stories - they create issues of other types or issues that are not linked to Epics. Even my own example - our main Jira system is used…

I am not very clear on the question, so I will write a little bit about what I am thinking and ask if I am going in the right direction and for more explanation of the question. When you move from status to status, you do it by going through a transition. Transitions can have a "screen" attached to them, and you can use…

What have you tried to do, and what are you trying to achieve?

Er, this is a public forum, not a support channel, and most people here are volunteers. I am not saying no-one here will offer you a screen share session, but you're talking in a room with tens of thousands of people in it, most of them not Atlassian support.

That one of the browsers has corrupted data, a plugin blocking something, possibly security or anti-virus software getting in the way or even a networking problem. It's not just the browser that might be the problem, it could be anything on the machine that might get in the way. It could also be the server side, but that's…

The total amount of what bugs? The daily/weekly numbers opened and resolved are shown in the red/green top chart, which is what that chart is for, so I'm not sure what you're asking for with that. (There's a few things you might mean, I can't be sure which one it might be, need a bit more info before I might be able to…

> the Unresolved trend does not match the total bug count. ... I would expect to see 191 unresolved issues for the chart "Trend of unresolved" Why? A trend is not an absolute predictor, a generaised predictor of direction. It's extrapolated from the data over tiime, it's actaully very rare that a trend would hit your…

If they can log in on one machine, but not another, then the question is what is wrong, or different on the machine with which the login fails? Could it be a browser issue? An app blocking something, a corrupted cache, an incompatibility?

There's a lot of screens in Jira. I think we need to know what your requirements are before we could suggest better views for you. What do you want to see? (Or, why do you want to get rid of a load of icons that have useful functions?)

That suggests there may be a hidden character in the "normal" name, or that urgency does not exist for this project. When you enter the query, are you letting it do the type-ahead? "Urgency = N" should prompt you with the "normal" value in whatever format Jira wants to put it in.

You will need to find or write an app that does this, one that can tell the people viewing it "there's a whole load of data missing from this chart because the author has set it up to ignore some of the data" I am not aware of any app that can provide this directly, but some of the reporting apps may be able to help you.

Yes, that's correct - it preserves your original estimate, while allowing you to adjust the current estimate as you learn more about the task!

Ah, thank you, that's clarified it. You need to put the fields on the "edit" screen for the project and issue type. It's not the layout stuff that matters, but the screens.

You can't do this yet. The last column on your board is "done", none of the others are. ("Yet" because there's an open request to set the number of rightmost columns as done to numbers other than 1)

The ids for fields (and all the other objects) are generated independently in separate systems. Unless your test system is an exact copy of production where no-one has done any additional config, you won't see the same IDs for custom fields (or other objects) as the counters will immediately start to count independently on…

Most here have little experience doing that, it's a retrograde step and most people don't do downgrades like that. The best I can do is say you should use "export to Word" and then upload the resulting file for each page.

You have them as hidden fields - you'll need to un-hide them to get them visible.

Ok, nothing worrying there. I'm afraid you'll need to be looking at the core dumps

Does it work if you reload? Or does this occur randomly or regularly? If it keeps popping up, then we'll need to go to Atlassian support, over at https://support.atlassian.com/contact

Hi Shantal, welcome to the Community, I got access the same way you did, used my Atlassian account to log into it. That's a circular answer though. I think you intended this question for someone in your organisation, not us in the Community, as there's a load of context missing - you have not told us what "external" is,…

I am afraid there is no way to tell. You need to analyse the core dump to see what the threads were all doing. But they're currently disabled, so you don't have one to work through. There might be something useful in the hs_err_pid log file it has written that might actually say "don't look in the core dump, look…

Indeed, it's not being directly sold, you have to engage with the Align team directly Mostly via a partner though - a handful of my people have done an enablement session with the Align team, so we're allowed to "sell" it, but if people are interested, and come to us, we do some basic assessment and if they are a credible…