Nic Brough -Adaptavist- Expert

By "entity" do you mean a (type of) recipient, or a new event? To explain that a little, each row of a notification scheme, in plain English says: When <an event of type x> arrives, send an email about it to <a set of people defined by...> So I'm asking if your "entity" means an event or a set of people?

Software and Service-Management are applications that add functionality over the top of plain Jira (Core). Jira Core does issue tracking and provides projects, users, fields, a framework for apps and the UI, users, workflows and so-on. Jira Service management enables you to layer a project with customer portals, SLAs,…

By "improve", I assume you mean "speed up"? If so, then there are only two things that really affect this on modern computers - the volume of data and the network connection between browser and server. A server can serve up the data very fast, and your browser is probably capable of rendering fast as soon as it has all the…

I am afraid we are not your administrators, we're a community of people with an interest in Atlassian stuff (usually because we use it). Your admins might be here, but there's no guarantee they'll see your question. The rest of us have less knowledge of your system and less access than you do! You'll need to contact your…

The burndown chart works off what you see on the board, with the important column being the very last column, the rightmost. So there are three things to look at here 1. Is your last column set correctly? Contains all the status you consider an issue to be "done" in? 2. Are all the status (including your "hidden" one)…

There is no harm in removing most of these files, they're not actively used by the system and deletion won't affect them. Sometimes Jira will stop logging (which you don't want) if you remove the currently active version of the log (it'll start logging again on the next day or restart). That glitch won't affect the running…

The JQL "project = X and created > (start date) and created < (end date)" will answer the question for the list of issues created in a period, so you could use that in a search in your code. Or you could use it directly in your reports, you don't really need to be coding to solve that problem. But I'm not sure that your…

Atlassian do not currently have any plans to change the licence model for apps. Many places I've seen that want longer than the standard trial periods for apps to test/poc/prove apps have 10 or 25 user staging systems (copies of production with large numbers of deactivated users) that enable them to extend the post-trial…

Ah, that looks like a bug - the issue list should be behind the style drop-down. However, I don't see it on our installs (admittedly not the same versions but I've tried 8.12 and 8.15). Do you have any customisations or apps in play that might be affecting screen layouts?

Ah, ok, that changes it a bit. I was assuming you were pointing your system directly at the recovered database from the MDF file, but it now sounds like you're trying to work with a new empty database. Which is what I would do - get new install working then flip the database. So, starting an install from scratch (let's…

This suggests you have not changed the base url of confluence to match the new scheme. The include macro uses page names relative to the base url, not physical links (which you would have to search and replace)

If someone has no permission for a space, then they can't touch the admin of it as well as all the content (unless, of course, they are a system admin, in which case they can always administrate stuff) Confluence does have a request access on restricted pages, assuming the user is logged in. I'd also think about enabling…

I can't tell you what to back up because I do not know where your application home or installation directories are. I can only tell you that you need to back up the four places (two installs and two home directories). You can see what an application's home directory is very simply - there's a line that says "home" in the…

There are a number of reasons this can happen, but when I've seen them, they've all been browser, or sometimes network. If you search for that error, you'll find a lot of sites reporting it on certain versions of chrome, or chrome based browsers, and the usual fix is to try clearing the cache and cookies and restarting it.…

This is the sort of error we see when the h2 database has become corrupted. You may be able to rescue some of it if you are willing to spend some time tinkering with h2 database tools, but it would probably be quicker and easier to start up a new system, and import the latest standard xml backup from the broken one.

I am sorry, I am not clear on what the problem is. I see you are trying to comment on an issue, but I do not understand what you mean by "click the wiki button to hide the subsection from the left sidebar screen" and there is no description of what happens when the "if" happens? So I'm a bit stuck on a solution, as I can't…

My best guess is that you are using team-managed (next-gen) projects and you have added a field called "foo" to each one, independently, then added the same "foo" field to the filter result gadget. This is technically correct, the fields are totally separate entities, so they are reported separately. I don't think there's…

No, what is the error?

From my memory, an MDF file requires some manipulation in order to restore it as a working database, and that's outside the functions Confluence does, all it needs is a working database connection. That's completely outside the remit of Atlassian support, let alone the community here (we're not support by the way), it's…

Could do a string of dynamic ones - yesterday, yesterday - 1, yesterday -2 etc. But also, we don't know what the "with date" really means - what is it trying to report on? Maybe the opened vs resolved chart (one per severity?) might be of use. Or even swap to priority and use a calendar gadget. There's quite a lot of…

Hmm, on the global permissions page, there should be a tab called "anonymous access" between JSM and Apps. I do not know why you do not have it - it appears on the free version (but with a warning that it can't be changed) and in all the standard Cloud systems I've got admin access to (even the ones where I am only a…

Ah, there's the problem, you're seeing this as software. So, technically, it is, behind the scenes. However, that's not how you're using it. You have bought "Software as a service". A version number here would be of little use to you, as the service changes, and, in fact, a lot of "features we use for development" you are…

It will give that message if the database is invalid, or any one of a hundred other problems. I focussed on the database because you started with the mention of an MDF file, which is irrelevant to Confluence - it only cares that there is a usable database (which an MDF file alone is not) So, just to re-iterate - has your…

Mmm, on Server, you can use whatever you want. The "short" answer to this might actually be https://docs.atlassian.com/software/jira/docs/api/8.5.13/

1) A constrained label list is probably simply better called a "multi select list". You don't need an app for those 2) Not quite autocomplete, but start typing and they'll find a value, even when you've got hundreds 3) You'll need to do some scripting with the REST API to do that, or use a manual bulk-edit.

Ok, that confirms that Greenshot are using Jira for a support system, but yes, they've not given you any way to ask for their admin's help getting into it, Instead, you've only got the link to "help with Jira", which lands you here. This community won't have Greenshot links - Atlassian reports customer numbers in millions,…

Yes and no. The roadmap needs the epics to be included, so excluding them from the board means it can't map from them. But I can get you close. I would * Set up the board to include epics and subtasks (letting Roadmaps work with them) * Add a quick filter for "issuetype != Epic" * Add a quick filter for "issuetype in…

My understanding of MS SQL is that you can't just plonk an MDF file in place and expect it to be a database in the new MS SQL server you've built You will need to recover the data from the MDF (and, if memory serves, the matching LDF file) and then connect Confluence to the recovered database. What have you done to…

Administration rights have nothing to do with who can see a project. All you need to do is look at the project to see what the permissions are for it, and remove anyone you don't want to have access from the project. There are different ways to do this depending on whether you are using a team-managed (Next-gen) project or…

Loads, and most of them rely on JQL for the data feed - you define a filter that returns a list of issues you want to report on, and then feed it into the report (see the project reports, the board reports and the service desk reports sections) or the dashboard gadget(s) that can represent the data from the issues in loads…