Nic Brough -Adaptavist- Expert

Free and starter licences will be redirected to the Community, they don't get any support from Atlassian (but asking here does mean you could get help from the Community, and leaders can ask Atlassian to take a look if the Community is stuck)

Welcome to the Atlassian Community! Could you give us the error messages you get when you try to post your licence key into the licence box? I do not think that is likely to be the problem though. It might tell us something, so we need to do it, but you say "it just switched to setup mode", which suggests the problem is…

Welcome to the Atlassian Community! Probably. We can not tell you more without an explanation of what you mean. What is the question you have?

There's a number of things in this, but I think it mostly comes down to your processes being not quite right. Strictly speaking, an issue simply cannot be completed if it has dependencies. In most cases, a Scrum team would simply not select it for a sprint until the dependencies are done (unless they are certain the…

Welcome to the Atlassian Community! Broadly, there are two ways to do this. * You could use an iframe to show a Confluence page within your site. This is problematic and clunky, because * You would need to configure the page with the iframe on it to understand all the stuff Confluence is doing when it renders a page. When…

Welcome to the Atlassian Community! For Jira Service Management projects, see https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ For other types of project, see https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Welcome to the Atlassian Community! What do you mean by "model"?

Hi Arthur, It looks like you got an answer was written by an AI that did not really understand the question, or how Jira works. Jira does not have field security. It only does issue security. Either you can see an issue and all of its fields, or you see nothing. There is no way to obscure your "cost" field alone. There are…

Standard warning: you should never delete issues from Jira, it's horrid when someone mistakenly deletes. Give your people a way to say "mistake, so this is closed and needs no more attention" rather than delete.

Hi Mary, There's a simple answer to this - Atlassian have not coded the boards to let us move a card from one status to another when status are in the same column. I have never had a good explanation of why we can't do this, beyond "people don't usually need to"

We can't tell you what apps you are using, we have no knowledge of either of your systems beyond "one is Confluence and the other is not set up to read Confluence the way you would like it to"

No, because sub-domains are part of the main domain.

Welcome to the Atlassian Community! I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".

I'm afraid you need to get the 3rd party app to display Confluence pages correctly, either by getting the iframe right (which is a less than ideal way to do it because you'll have to include the whole UI), or have it read the Confluence page and re-render just the content within the app.

It's also worth noting that this is not what story points are for. There is no "actual story points" if you are using them as intended. They are intended to help you size and estimate work for a team across a sprint, not report on how inaccurate any single estimate was. If you're using them as time and effort logs, you…

Much of what you can do with issueFunction can be done with the Advanced search. We're working with Atlassian on getting the advanced searches to work in the main search so you don't have to dip out to another place to use them.

Scripted fields are one of the "custom clever stuff". Cloud does not support scripted fields in the way server/DC does, and the scripts behind them would need to be migrated manually to support the way Cloud does scripted fields. It is not ignoring all things, it is taking what it can. But because Cloud and DC are so very…

Good question - you'll need to ask your admins why they didn't test it!

They have to have the same field configuration as well as workflow.

Welcome to the Atlassian Community! Yes, an admin in one team can grant admin rights to people in other teams.

Welcome to the Atlassian Community! This cannot be done - you cannot sort on elements in your query, you can only sort by fields.

Welcome to the Atlassian Community! Jira doesn't have any functions for that, but there were, and still are, apps that do it. I suspect you had an app for it in the past. Take a look at the marketplace to see if there's anything that looks familiar, or new that might help.

Two ways - guests and anonymous access.

How are you trying to "inject the app in the Confluence page"? How is it supposed to work?

Hi Rob, That's not how it works. It's the workspace that is premium, not the users. See https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/ For guests in a workspace, see https://support.atlassian.com/trello/docs/board-guests/

Welcome to the Atlassian Community! Atlassian are showing an incident at the moment - see https://status.atlassian.com

Welcome to the Atlassian Community! Atlassian are fully aware of it - https://status.atlassian.com is reporting the outage (click through for more detail)

Welcome to the Atlassian Community! No. It always increases, but it is not sequential. The ID is global, so every change to every issue increases the id. You can rely on the ID to say "an ID is a point in time - a lower ID is for a change that was made before this one, and a higher ID was a change after this", but that's…

Welcome to the Atlassian Community! That's not what SNMP is for really, and you would have to build something that would read from SNMP and use REST to poke stuff into Jira when you think you need to. A better solution would be to use an application designed to take data from SNMP scans, and let that work out when to…

Yep, two sets of my favourite old TV shows. In the UK, owning multiple copies of stuff you are entitled to on different media is legal. So the downloaded/ripped copies of the shows I have available on a hard-disk are legal because I've got a box of the VHS recordings of them (stored in a box I don't think I've opened since…