Nic Brough -Adaptavist- Expert

Ok, so you've change the process to prevent the problem, that's great, but I completely understand that your existing data remains an issue. First thing I would do is connect up leavers to your user directory (manually), go to HR and ask them who of your 300+ have left. Unless they've already been deactivated or deleted in…

You should never be looking at the database, so you shouldn't be caring that active objects is doing this. The databases expect to use Timestamps and trying to change that is not something you should be worrying about, let alone breaking it by changing the database. A timestamp is not a duration as you're trying to store…

I am not entirely clear on what you are describing here (part of the problem is that you're saying "Epic under bug", which is not what the hierarchy is - Epics exist over stories and other issue types, acting as a way of grouping issues together). I sounds to me what you are saying is this: (I find paraphrasing can clarify…

You can not swap between team-managed and company-managed projects. The closest you can get is to create a new project of the right type and move the issues from the old project into the new one.

You can not swap between team-managed and company-managed projects. The closest you can get is to create a new project of the right type and move the issues from the old project into the new one.

Yes, there's an ITIL approved workflow for CR, used by default when you create a Service Management project that includes CRs. It does ask for approvals, but you can change that if you want, the workflow is a default, not set in stone.

Edit the pages which the undefined pages are mentioned on, and remove or correct their link to the undefined page. (i.e. work through the right hand column in your list) The "undefined pages" label for these does not explain what they really are. They're not pages, they are "pages that do not exist, but are linked to by…

The problems you are having are not solved by taking away admin rights on personal spaces. You need better curation, and your users to understand (and implement) rules on not using personal spaces in bad ways. If you really can't stop them doing it wrong and don't want to make time for proper curation, then there is a…

Start by defining what you want from "integration" - the word only tells us you want the two systems to work together, but nothing about what you want it to actually do. So we can't begin to talk about any particular way to do it. Best we can do is tell you "yes, look in the marketplace for Jira and the equivalent for…

This is not the right way to be looking at sub-tasks. A sub-task is not a sprint item in its own right, it's part of its parent story and has nothing to do with your progress or completion stats. Your first table in your question, the one with the raw data in it, should read * User Story 1 - In progress - Sprint 1, Sprint…

Standard recommendation is to use roles over groups. This delegates the project user maintenance to the project owners, and you still have the flexibility to put groups into roles to let groups maintained globally have access too.

It's not about "work arounds for workflows" and lots of people have the same lack of understanding (it's not uncommon to see it of new admins, it's not at all intuitive) of the relationship between resolution and status. Third question on it today! There isn't one. Status is an indicator of position in the workflow.…

Just something I've been told by my friends with learning difficulties, eyesight problems (I worked for the RNIB breifly), dyslexia and, for myself, I can't speed-read them. It really does come across as people shouting at you, and most humans turn off or stop listening when they run into it. The two mech engs in my family…

Yep, I'm just confirming that you can't really do it. The problem is with the way custom fields, indexing and stemming is implemented, building a "search everything" actually becomes complex and potentially a massive resource hog. So Atlassian have dodged it by not doing it. The text search is deliberately fuzzy, as a lot…

This suggests you have more than one status of that name in the workflow, or you have two or more transitions of the same name into it.

Please, STOP SHOUTING, it's hard to read and some people find it very rude. Yes, you can add and remove people during the trial period. Just make sure you have the right number at the end of the trial so you can anticipate the bill if you do decide to take your trial to production.

The previous version of Community was based on Confluence with Questions for Confluence loaded on top it. It worked well, but didn't have the resources for proper maintenance and eventually wore out under the load of tweaks that weren't quite suitable for community and a spam tsunami. (It started like the current community…

There are a number of reasons an account might get killed off, but there's also more than one type of account you may be talking about, and different types of suspension for different reasons. You've said Trello, so it's likely to be an Atlassian account, but we'll need to know if it is. (How do you log into Trello - is it…

It depends on how the app is built and where it's doing the work you want to change. A typical app that provides a Confluence macro is a .jar file you add to your server. .jar files in general are really zipped up blocks of files that are suitable for java to use as an executable set of instructions and supporting…

We have no way of knowing, we're not support, just people here to talk about Atlassian. You might want to try https://trello.com/contact if you don't know who owns your site.

Your question is mixing up status and resolution (this is not uncommon), but you are also suggesting making a terrible terrible mistake as well. * Status is a display of where your issue is in the workflow * Resolution is a flag that says whether an issue is resolved or not - if is empty, then the issue is open/unresolved,…

You don't. There's a couple of reasons - First, sub-tasks do not have sprint estimates, because they're not sprint-items themselves, they are a part of their parent. Second, sub-tasks do not have a sprint, because they are part of a story and hence "in a sprint" as part of the story. There's a weakness in Jira in that it…

Automation is aimed at automating things you do a lot when certain things happen, and is really aimed at issue changes. 3-4 times a month for something you probably couldn't automate because it requires human input anyway isn't what it is for.

Is your Kanban project a team-managed project? (These don't have configuration schemes), and you'll need to read the create-meta or project settings directly.

Your screenshot shows no anonymous access tab, which suggests you have enabled public links - this disables anonymous access as they are incompatible, you can only use one at a time.

You can't change the messages in the workflow, apart from the ones in validators that support it (validators return a pass or fail, but some can be configured to pass text back with a "fail", which goes on screen in front of the user to tell them why validation fails - that will come out in REST call responses and…

Log into trello.com with the account that owns it, then go to the list of workspaces (it's the second section on the page you get after hitting the "home" button, second in at the top left) This lists all the workspaces your account has access to, and on the right hand side indicates what level each one is at (most of mine…

There's no mismatch - the lists are the same, it's the ordering that seems to be the problem. The trick here is to note that the layout of the diagram has no impact on the ordering of the options when you ask for a list of status. Without any additional config, Jira has nothing to tell it what order status should appear in…

I can't see a mismatch. The lists of status appearing in your first screenshot matches the workflow in the second one, as well as the ones mapped into the board columns.

The file you are giving it is not CSV. It's not even text (CSV is text with machine-readable formatting, as is XML and so-on). This file is a binary, it's not CSV