Nic Brough -Adaptavist- Expert

Atlassian support don't do that sort of thing, they rely on their partners to do consultancy. You should have a look for a good match for you on https://partnerdirectory.atlassian.com

The system field names have been chosen to try to be as close to an explanation of what they're for as possible with a short phrase. In most cases, I can't really explain it any other way, but working through your list: * Summary: A summary of what the issue is about, a short phrase to give you an idea of what the issue is…

Probably not, but it depends on what email address you are looking at. Are you literally storing an email address in a field on the issues? Or do you mean something else?

I think there's three teams * Those who think it's ok to put pineapple on pizza * Those who do not think pineapple should go on pizza * Those of us who know pineapple is not edible (and hence have no opinion on the pizza thing, as it shouldn't be on or in any food at all)

It's not rows in the database though. Pages could have one or many rows in more than one table.

You'll need a scripting or automation tool that can trap the "close" event (either as a listener catching an event, or a post-function on the close transition). Your script or automation can then read the sub-task for its parent and add a sub-task to it.

Then they're not customers or your requirements are not for queues. I'm sorry, but you need to make up your mind if you want a service desk or not.

Changing the name of something is not going to help you change the thinking or what it is. Even if it could help, you'd need to choose a good replacement word or phrase, and I can guarantee you that you're going to still have projects in there, and calling the "value streams" is going to be incorrect. (Initiatives is…

This is what it says it is, but it is not actually too helpful when it says "account". There are three accounts it might be talking about. * There is the account that owns (and pays for) your Bitbucket server. If that is "suspended", the most likely reason is that the bill has not been paid so the service is suspended.…

What are you seeing when you go to "manage apps" and expand on the section that's about the app?

I don't understand what you mean by "Jira spoke". Your "integration" list boils down to two processes we can describe in general: * A change happens in Jira, and we want to do something in ServiceNow to reflect that change. * A change happens in ServiceNow, and we want to do something in Jira to reflect that change. You…

It won't. REST also breaks if you use the wrong base url, in places.

Hmm, I'd be worried about why the standard indexing is not working. That sort of behaviour is something that I've always ended up investigating and finding a broken installation. But, it's Cloud, something that Atlassian would need to investigate.

Just to be clear, you're looking for something because your Jira, Confluence, monitoring systems and other servers have no internet access, so they can't use Opsgenie? It'll be an internal self-hosted system also with no internet access?

Because a sprint shows what is currently in it, irrespective of status. The whole point of the sprint is to contain a set of issues that you've committed to doing. And the board is there to show progression, including all the stuff you've marked done. It doesn't drop "done" issues, the whole point is that you can see that…

Eh? That's nonsense. The whole point of these undefined pages is that there is nothing there to delete, they're not pages, they're pointers to pages that are not there. There's no removing them, other than by deleting the actual pointers you've got in the pages that are pointing at things that aren't there. If Atlassian…

We can't help you, we're not your system administrators. If you are on Server or DC, then you really need to ask this of the administrators, we can't know where your machines are. If you are on Cloud, we could take a guess, as it's likely to be the data centre nearest you (probably Germany), and your administrators can…

Not sure why you're looking at scriptrunner, but I assume there's a reason. For your reports, you start by writing searches, saving their definitions as filters, then you can use the filters in dashboard gadgets and reports. You don't need SR to create filters for any of the "reports" you've defined there, they are simple…

Jira does not do "restrictions", it is permissive. If you want someone to see or do something, you explicitly give them the right to do it. If you want to prevent them seeing or doing something, then you do not give them the right to do it. What you need to do is remove "browse project" for "anyone on the web", then re-add…

I'd reach for the marketplace apps for Jira to do this, given your list of requirements (especially the last line). But I'd also be looking to add functions to Service Now, as "change in Service Now triggering change in Jira" is best done on that side, rather than relying on Jira scraping Service Now regularly, looking for…

What do you mean by "notion (confluence)"? Is that a name you call your Confluence? Could you also explain "wiki"? As Confluence is a wiki, do you mean something other than Confluence, or do you just mean your Confluence? Slack is hosted on AWS, defaulting to the US, but placed in other regions if there's a good reason to…

You can, but it will indeed break if anyone uses the url that is not the base url.

You should be doing it during the sprint as your developers complete the stories. But if you need to do a tidying up exercise in bulk, yes, you can search for the issues and then use bulk-edit to transition them through the workflow into a status that is in the last column.

Your project has an "issue type screen scheme" which tells it "for issue type X, use 'screen scheme' Y" Screen scheme Y then tells the project which screens to use for create, edit and view, and I think you'll find that is currently set to the same screen for all three. You could change that, but it is not actually a…

The issues that carry over into the next sprint are all the ones you have not marked as done. Done means the last column on the board. I suspect your issues that you say are "done" and "cancel" are not in the last column when you close the current sprint.

What do you mean by "suspended"? Is it really the Atlassian account, or do you mean the products it owns? Can you log in here using the account? (No need to post anything, just check you can log in - if you can, then the account is not suspended, if you can not, it will tell you why the account has been deactivated)

See https://confluence.atlassian.com/adminjiraserver/jira-applications-installation-requirements-938846826.html

Go to "manage apps" under admin, and "find new apps", search for it, and click on install.

They'll tell you the same.

Not going to happen on Cloud. On both server and cloud, you could set the system to use a different language, and you can create "language packs" that would enable you to use a different word (so you could do things like offer people the option of English, English-US, English-without-project), but you can only install…