Nic Brough -Adaptavist- Expert

Boards are not containers for issues, they are a view of a selection of issues. They work off filters that select issues to display. So, if you don't want to see a particular issue on a specific board, change the board filter so that it does not select the issues you don't want to see, or change the issues so that the are…

There is no way to reset the numbering in Cloud yourself (Server cannot do it in the UI either, but you can hack the database) You should either create a new project or raise a support request with Atlassian.

This is not a "problem" in the software. The problem is that you have configured Task and Bug to work in different ways, so when you want to change the type from one to the other, the software needs to go through a validation process to make sure the data on the issue remains valid for the new type. Changing the issue type…

Welcome to the Community! All issues in Jira live inside a project, the projects are containers for issues I am assuming your "tasks" are Jira issues - it is very common to see an issue type called "task" - an issue is "something that needs some attention/action" and "task" is obviously a good match for that! But you may…

Must admit, since joining Adaptavist, I've not used it. When I had one JaC stack to work with at a time, it was useful, but I'd run out of shortcuts if I added all the (client) ones I've stumbled into!

Also be aware that as Cloud apps are totally different to Server apps, there may well be no direct conversion route.

This will happen if you add Jira as a search engine in your browser. Jira does make this easy to do, but you do have to explicitly add it yourself, it can't be added without permission. It is easy to remove - whatever the browser, look for settings and search engines.

Ok, that's a bit more context, but it's not what we need to be able to tell you anything more. You need to identify what application(s) are reading/writing the files. Without that, we simply can't tell you anything more than "it looks like something to do with a Jira system"

Not getting at the data in the fields, no, all you can do is ask the field for its content and if that content is an object, you need to work with that object to get its attributes out.

At a glance, the couple of those I've just tried are "unavailable", which makes me think Atlassian have already caught them and killed off the spam systems, so you shouldn't get any more.

Check groups and Jira-service-management access too.

There's several email handler apps out there, I'm not sure which one you might mean. I've worked mainly with JEMH and Scriptrunner mail handlers (and the ones I've written myself, although those were hard-coded parsing rather than flexibly reads of content). "It doesn't work" is not going to get us very far with helping…

Hmm, ok, so two more questions - >When I insert my work email address and API token and sub domain it fails to proceed. Are there messages from "fails to proceed" or does the button-click just do nothing, or it goes to another screen that just churns or comes back blank? >An error message saying I have to contact the…

I think you've got your answer then! You've mapped the wrong description field! If you try it again with the other one, does it work ok?

I am afraid you can not. The priority field is still a global field on Cloud Jira. The best you can do at the moment is create your own custom priority field, with a different list of options (and none of the extra functions priority gives you) A slightly clunky alternative might be a bit of an automated kludge - I've got…

Ok, I can't see any useful docs on that either, I think you may have to do this the hard way - in Java, there are ways of interrogating objects to find out what methods or properties they can have. I have not had to do that for a long time, and can't remember how to start. The other option is to talk to the developers of…

I am sorry, but this does not make a lot of sense. You say: "...i able to access the URL. but on changes the DNS name and trying. i am not able to navigate to the URL." This reads as "I am able to get to the channel on its url, then I change my DNS to resolve it as something else and I can not get to the old url by typing…

Does the downloaded log say why it has not updated the issues? Is it skipping editing that one field, or is it not updating anything on the issue? Is the line of csv that is supposed to be editing an issue actually leading to a new issue?

Ok, you're still thinking of the cascading select as holding more than one value, which they do not. They have three possible single values: * Empty * Primary + Secondary (empty) * Primary + Secondary (with a value) You can get at the primary and secondary separately, even though it's still a single value. Try…

OK. I'm not sure what more we can say, other than to acknowledge your statement. You've not explained what you're seeing, what you are doing or what you are trying to achieve ("integrating" tells us nothing), let alone what any of your "challenges" are.

"access to a project" and "can log into the system that contains projects" are two separate permissions. Just because you've removed their access to a project does not mean you've removed their log in. If you want to get them out of your site completely, get an admin to disable the account, or remove them from the "can log…

The field type "vlink" is not a field type that Jira has natively. The only way to add new types of field to Jira is by installing an app. If you want our help with this, we need to know which app is providing the field type. I don't recognise it from any of the apps I know about, so I can't guess what it might be.…

The email handlers take the subject of the email as the summary, and the body to be the description. They do not try to parse anything else out of the body or process anything, they just import the text.

Ok, you don't actually want to do this. "Please select an option" is the wrong phrase to put in there. The reason it is "none" is because that is telling the human using it exactly what will go into the field. "Please select an option" is a lie and misrepresents the value.

Not natively, Jira doesn't duplicate issues like that. I would look in the marketplace for one of the "sync" apps - they can keep two projects partially or totally synchronised, locally or across different instances.

I'm not sure where you're trying to do this, I wouldn't expect an automation/smart value to go into a log

You'll need to download/save the email then attach it to the issue by hand.

You'll need to download/save the email (ideally directly as a pdf, but if your email client does not support that, then you'll need to download and convert it to pdf), then attach it to the issue by hand.

It's meaningless outside the context in which it is being used. The fact it contains jira_ticket tells me it's not a Jira thing, someone has written that for some reason (ticket is the wrong word to use for issues, and Jira does not use it at all). The two uuids are unique identifiers for some objects, and prial-2610 looks…

"Something is wrong" does not give us much to work with. Could you give us more detail on what is wrong - for example a description of what you are seeing - error messages when you fire up pages, a large angry penguin is sitting in front of the screen, searches returning nothing, going to an issue view page says "you don't…