Nic Brough -Adaptavist- Expert

Not containing it, but it may be replacing the one you have. As I said, I'd skip the second install and do it in the UI, that will get you the right versions!

We do not know what your "E-help" system is. I would guess it is based on an Atlassian system, probably Jira, and you have clicked for "help with Atlassian product" instead of "help with e-help". You will need to contact your administrators or the people who asked you to use that system. I am sorry, but we are not they.…

Can they log in and see the issue directly in Jira?

When we've run into export problems before, we've usually found it's down to complex (usually broken) formatting or apps providing macros that do not play nice with the exports. That said, I don't find the default exports very pretty, but I don't tend to use them, as most of my Confluence work is intended to remain dynamic…

You'll need to go into my.atlassian.com and re-enable it, probably by paying the subscription.

Did you check the CA too? If it's not the certificates, you're going to need to get more detail from the logs to see where it is failing.

Natively, no, there's no "view worklog" permission. I know Tempo can do it on Server, not so sure about Cloud.

No, sorry, that's not quite what I was talking about. "Is story in an epic" is not the same as "is the bug a sub-task". Jira Software has three levels in a hierarchy: * Epic (can be linked to issues to indicate a parent link) * Issue (story, bug, could be called anything, can contain sub-tasks) * Sub-task (again, could be…

There is a way to do this without 3rd party apps, but it's a bit clumsy and you need to think about blocking it. You can set up automations that can create issues (and sub-tasks) based on triggers. If you're a bit clever with the rules, you could create one that runs when you create an issue in any project, but put a…

Ah, it's nice to hear from the youth ;-) Mine was a Vic 20 (then a C64, which lasted long enough that we skipped the C128 and the next one was an Amiga)

Just to be clear - there is no "EPIC field" in Jira, it doesn't mean anything to us when you say that. Mayur has made the same assumption I would - that you mean the "Epic Link" which enables you to put an issue into an Epic.

Is this "task" a sub-task of a story (or any other issue at the level of story)?

Well, I've already explained why an API (and hence its endpoints) isn't a CI itself before. They don't meet the definitions. API as a product though - I'd qualify that as "a component of a product", but yes, they should be considered as products. I mean, an API on its own is not a product because it's utterly useless…

Ok, sorry, but this makes no sense: "rest endpoint in the jira itself and that should run on a time interval" A REST endpoint is a url that does something when called by an external service (usually responding with data, but could also be updating Jira). There's nothing to "run on a time interval", because an endpoint is…

Are your done and closed status both in the last column on the board?

The only way to change the permissions on an issue is by status, you can't do it based on field content.

I think https://library.adaptavist.com/entity/add-or-update-the-issue-link-for-an-issue-in-jira probably gives you example code for working with issue links Then this one can show you how to go over and look at all linked issues…

Indeed, I think the very first reporting plugin I wrote (for Jira 3.0.3) was a simple list of all projects displaying their ID, count of issues, latest issue sequence number, earliest issue creation date, and latest issue updated. That made it quite easy to see unused or dormant projects, and for those where no issues were…

If you have the board set to display swimlanes by story, then sub-tasks will appear under their stories, and the "other" section will contain only issue-level (story) issues without sub-tasks. In other words, your "bug" should be a sub-task type, and created by going into an issue and hitting "create sub-task"

Jira doesn't store when a project was created (a line does go into the audit log, but that can be turned off, and it gets cleared regularly too) So there's no way to do this with SQL at all.

@Linda Milne_Togetha Group_ - the day you realised you could get a better picture by clipping off the original battered antenna (after years of abuse from the family trying to get a better signal, grandad bending it into other shapes to use as a christmas decoration, and the cat seeing it as a toy) and replacing it with a…

It is, and there are two methods. You can export and import space by space, or you can try importing a full backup into an empty new install (a full import will destroy anything you have in the target system, so use an empty one) It is worth noting that if an upgrade is failing, there is probably a good reason for it, and…

Welcome to the Community! That Confluence, and the api documented there, all belong to the ECWMF, and I suspect you need to be asking them about it, rather than the Atlassian Community. I suspect you've clicked for "help with Confluence", rather than "help with the api". The ECMWF are using Confluence for their docs here,…

As there's no way to know what you've set up to keep running it, or allow more than one copy to run, yes, I think you may need to re-install clean.

It's manual, but you could script it with an app, or even just use one of the apps that does report on it directly. Check you have the ability to see all issues within all the projects (note that Admin rights give you admin, not "can see everything", and you may need to grant yourself access to projects you can't see) *…

Welcome to the Community! Please do not SHOUT, it is hard to read and some people find it rude. To have a person only use selected projects, you need to add them to those projects, and then change the other projects so that they do not let the person in to them. Jira has a default where it uses things like "Browse project:…

Have you tried the tests given already?

I understand that, but the extra layers of hierarchy that you think you want above Epics are for doing the sort of thing Advanced Roadmaps (and the alternatives) are for.

I suspect because HSST-2945 is not in the last column on the board tracking it, and probably not in a done-type status. The strikeout is because the issue is resolved, as I suspect that will be questioned next. But resolved is not necessarily the same as "done" (most of us recommend that you get them lined up such that…

One quick point ( @Gaurav covered everything else I would have said, and more!). Jira Server licences are no longer available. Server is going away completely (becoming unsupported and undergoing no more development in less than 18 months), so Atlassian have stopped selling new licences for it, to encourage people to move…