Nic Brough -Adaptavist- Expert

Only your "rejected" issues are "done" according to the board settings. The only thing that a board and its sprints and backlog consider "done" is the last column on the board. Map your "done" status into the last column along with rejected, and get rid of the now empty second-to-last column, that will fix it all.

What happens when you push the "update licence" button after pasting in a new licence key?

The companion app doesn't use ntp servers directly, it uses the time from the device it is running on. That probably means it already is using an "internal connection" anyway.

The solution is to correct the errors in the configuration file you have edited. (Or correct the permissions on it, as this error can be thrown when the file cannot be opened by the user running the application)

So you are not using the "install" button at all, you are just pasting a new licence key into the licence field and using "update licence" And the problem is that it just churns, not completing the association with the new key? What happens if you refresh the page?

Ok, that suggests the query is going wrong. What errors are there in your logs?

Yes, you need to log in as the customer (in the UI or over REST) or send an email from their address. The reporter is not directly entered, it is worked out from other data - either the email address on incoming email, the customer's active login, or when someone logged in as an Agent selects a customer when using "raise…

Welcome to the Community! The question here is how you are telling Jira that an issue belongs to one company or another. The really obvious way to do it is having a "company" field on the issues and you simply select one when you create the issue. With a field like that, you can create swimlanes with simple JQL (define…

Um, your story has changed now. In your question you say "When I try to install I get this error message". Now you say "the installation was without any issue". Which is it? What action are you performing, and what is the error or problem with it?

This sounds like one of your admins has limited or removed completely, the permission to create a team-managed project. Go to Admin -> Global permissions and check out what groups have "Create team-managed projects"

Yep, that's why I said "create a new template"

OK, I am now a little lost. You want to update the objects every hour at the same time as not updating the objects every hour? Could you explain more, please?

So, on point 3, there's a simple answer - tell it what fields you want to fetch (if you don't, Jira assumes "everything"). See https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get and look for the "fields" parameter. For the "keep it in python", that's not really an…

Welcome to the Community! The answer to this depends on what type of project you are in. If it is a Team-managed project, then the project administrators can go into Project settings -> Board -> manage workflow. If it is a company managed project, then your Jira administrators will need to edit the workflow, adding your…

Excellent news! It was probably a network hiccup or something that broke it the first time round!

Try the install again, and read the logs as the install is running. On the server, the file you need to watch (I usually use "tail -f" before clicking on the action that is failing) is <jira home>/logs/atlassian-jira.log

This vulnerability has been found, as it says in the report, in the Apache httpd server. Not Confluence or any other software.

" this user won't be resolving any issues, just managing the resolution flow of the tickets" - this makes them a user of the software, even if they are only reading it. You should make them users. If you don't want to make them users, then your only other option is to allow anonymous access to your system, which will allow…

Status is definitely the way to do this. "move the issue through statuses representing the various steps of the process " is exactly what workflows are for! Sub-tasks are a way to break up a story into pieces, either for simplicity, or to represent distinct parts of a story, or to allocate bits of it to different people.…

Ok, so there's a slightly out-of-kilter process you've got going here. You are not working in a Kanban way but using a tool built for Kanban, so while there's nothing wrong with what your doing, the tool doesn't quite do everything you want. So: * The backlog is not intended to be used like that. If you have a process that…

You have not told us what application or applications you want to use in your GSLab Praj account, so we can't point you to the relevant pricing pages. We don't know what you mean by "GSLab Praj" account either. For reactivating an Atlassian Cloud account, your best bet is to talk to Atlassian, not the Community here (we…

Jira is not an email service, there's no way to use it as an email server.

Jira already does most of that. For more functions, add Advanced Roadmaps.

No, macros do not execute while you are in edit mode (it would stop you from being able to edit them)

You didn't mention the importer in your question. The way to fix this is to put the right data on the updates into the file you are importing. Insight is working off the data you give to it, it's not doing anything wrong here.

Please read the answer you got the last time you asked, at https://community.atlassian.com/t5/Jira-questions/cannot-get-access-to-lendingtree-com-or-get-and-e-mail-to-change/qaq-p/1899053

The status changes are recorded in the history of the issue, and the sprint start/end in the sprint data

Use the workflow. The active/inactive flag is not stored data that causes a workflow to behave differently. It is just a a display of some information about the workflow. It displays "inactive" when the workflow is not in use. It displays "active" when the workflow is in use. To make a workflow active, use it in a project.…

Welcome to the Community! Your "profile on Atlassian" may not match the details Trello has for your account. Your best bet is probably to use the "Don't have access to this email" link provided there.

I have no idea what table it might be in, or even tables. I have never bothered to learn the structure of the insight tables, because I would never try to use the database for reporting. The fact you're not getting the expected value screams "don't read the database, you don't know what it is doing".