Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! This is a problem on the Tableau side, you will need to look at the configuration of the connection first, as it is likely to be broken. After checking the configuration, you should look at what Tableau is asking Jira for, and then why it cannot fetch it (is it capable of parsing the…

Welcome to the Atlassian Community! You need to talk to the owners of the space you are looking to use.

Welcome to the Atlassian Community! Trello uses Atlassian accounts for its user accounts. These belong either to the individual, or your organisation if the account belongs to a domain you have claimed (domain is determined by the domain of the email address - nic@mydomain.net is my main Atlassian account, but I also use…

Welcome to the Atlassian Community! Yes, the SEN is generated by the type of licence and the server's host id.

Hi Onur, Creating a project does not involve setting the values of any custom field, so I am confused as to what you are actually doing. Do you mean you are creating an issue, and you have set a custom field to be mandatory, but not put it on the create screen?

Welcome to the Atlassian Community! What do you mean by "sections created under a release"?

This is the same question as you already asked at https://community.atlassian.com/t5/Jira-Software-questions/Multiselect-customfield-filtering-on-create-screen/qaq-p/2571092 - checkboxes are the same as multi-select lists, just presented slightly differently on-screen.

Welcome to the Atlassian Community! This sounds like an inexperienced admin has put the resolution on the create (and maybe edit) screen for the test case issue type. You need to get it removed, and made optional.

Welcome to the Atlassian Community! The first place to look in a Service Management project is queues - these can be configured to select issues the team should be looking at, and automatically sort them into the right order. The idea is that each Agent should be looking at the queue when they finish their current issue,…

Yes. Most programs assume ssl certificates and keys are kept in ~/.ssh. If you have put them somewhere else, you need to tell any programs where they are so that they can use them. For example, "ssh 192.168.0.1" does not specify any key, so it defaults to looking for ~/ssh/id_rsa "ssh 192.168.0.1 -i…

Welcome to the Atlassian Community! The cost will be whatever you are paying for the hosting service. Jira Server support ends on Feb 15, as you say, and at that point, you will stop paying for it. Your server install will continue to work as it does now, with the only change being that your admins will frequently see…

Hi Anneliese, Jira does not use a "licence per user" model. You do not give a licence to anyone. The licence is for the server, and simply says "you can have X active users", which are defined as "anyone who can log in". I very strongly recommend that you do not create shared accounts. Not only does it breach your licence…

Welcome to the Atlassian Community! Which app?

Welcome to the Atlassian Community! There is usually no need to report on this. When an issue "spills over", the team that failed to complete it is supposed to explain what went wrong, improve their process so that it won't happen again (or just write it off - you can't adjust a process to cover unexpected sickness,…

Welcome to the Atlassian Community! We can't help you with this, you need to look at your build process, not Confluence.

Welcome to the Atlassian Community! I don't know where you got this code from, but it is very wrong Line 2 tries to cast a string to a number with the "as Number" statement, so the variable will contain nothing unless the string really is just a number. Line 3 tries to set a regex pattern into a variable, but does not…

Hi Patrice, What are you using for the user directories in Access and Crowd? The best way to "sync" is to have them both use the same directory.

Hi @Esa Helteenvuori You might need to be concerned, yes. It depends on how you are using Atlassian software at the moment. Atlassian was founded on a single product, but now have a lot more, some being things that run on top of others, others new products or acquisitions, but that's not too important for this question.…

Welcome to the Atlassian Community! No, Trello will not remove their content. If you remove them, they will not be able to act upon their content. If they (or you, if you are their account manager) delete their account or anonymise it, then Trello will no longer be able to display their name, so you'll see stuff stamped…

Welcome to the Atlassian Community! "Complete sprint" is usually greyed out when Jira has a reason that the sprint cannot be ended. In most cases, it is because the sprint has "Schrödinger's issues" - issues that are done and not done at the same time. An issue that has been moved to the "done" column, but still has…

Welcome to the Atlassian Community! The filter statistics gadgets are for grouping together and counting issues grouped by a known value, which means they can only work off issue fields that have known lists of options. A number field such as story points is not a list field, so you can not use it for grouping. There are…

Welcome to the Atlassian Community! I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".

Hi, Probably not. URLs are unique links to specific sites. If you put a production link into a test system, then that test system may do things in production that you do not want. You should use the URLs for the test instances of your systems, not the production ones.

Welcome to the Atlassian Community! There are two problems here. First, you should get rid of the link type of "is a subtask of". Because the issues are not sub-tasks of the linked issues. It's misleading for your people, as its misrepresenting what the link is. And, of course, Jira will not be treating the linked issue as…

Welcome to the Atlassian Community! It will have no effect on Jira. If the releases of Jira and Confluence were very different in time, then you might need to update the calls that the two make to each other when they are "integrated", but more recent versions are much more widely compatible. If your Confluence were…

I'm afraid Asha is a robot using AI to post bad answers. Atlassian server products are going away in a few weeks (15th February 2024), as a result of Atlassian choosing to stop all server development a few years ago. But DC and Server are the same thing. Technically, next month, all "server" licences end. The change you…

I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software. The most likely problem here is that Jira has not been able to make changes to the database that it needs to during the upgrade. If that is the case, you have not lost…

It is the same answer - something is already using that port Possibly not Jira, but the simplest thing to do is look at what is using your ports. On a good OS, ss, or netstat -plant run on the command line will tell you.

Issues do not move between boards. Boards are not containers for issues, they are a view of a selection. It sounds like you want to have selective boards, for which you do not need automation. The way to do that is have Board A show status early in the workflow, and board B select the later status. For example, if you have…

Welcome to the Atlassian Community! Automate which bit of the board?