Nic Brough -Adaptavist- Expert

@Win Paing Soe please see the status page for the current state of this problem. There's no point contacting Atlassian about this incident, all they can tell you is what is on their status page, and you would be distracting people away from a) fixing it and b) telling everyone affected about what is going on.

Welcome to the Atlassian Community! You can't report on what is not there. Deleted issues and comments are deleted, gone, there's nothing there anymore. This is why most of us recommend not allowing delete permission to anyone other than admins who understand that delete means delete.

It sounds like you are trying to get audit data out, excel is a bad way to look at that sort of data. What reporting are you actually trying to do?

Welcome to the Atlassian Community! The most simple way to do this is to run a search for the issues you want to report on, and save it as a filter. You can then subscribe to the filter to get regular emails about the issues currently on the list, and use it in most of the dashboard gadgets.

Use the audit log to see that.

There isn't one. Parts of the list you are looking for is done in the code, and SQL can't return what isn't there. SQL is the worst possible way you can get any information out of a Jira system. It's a last resort and should be avoided. Could you explain what you are trying to achieve? We can almost certainly give you a…

Confluence just reads the groups and users from the user directories. Does group C have permission to do X? Does LDAP tell Confluence that members of group C are also in B and A?

Welcome to the Atlassian Community! I'm afraid the short answer is that you can't. The page title is not part of the structure of the content, as the headers are. Several authors have said that you could think of it as "h0.", meaning it's the zeroth header level, which can only occur once in a page, because it defines the…

Welcome to the Atlassian Community! Short answer is "no". Portals are a part of a Service Management project, they can't belong to more than one (because the project is where you do all the configuration) The closest you can get is the help centre portal that tries to help a customer select the right individual portal…

If you'd said "a simple project status", I'd have said "try project categories first, then reach for Projectrak if you need something more clever than a single project level grouping." Projectrak could actually do a lot more of what you are looking at than @Leo Diaz - Deiser suggests (Personally, I think Leo might be…

Do you mean actual project status, or an accumulated view of how a project is generally getting on?

It would be better for you to teach your manager how to do simple searches in Jira so they can get the reports for themselves (and drill down into them, and not bother with information that is likely to be obsolete before they even get the report). But the answer is simple - run a search for the issues you want to report…

No, they don't count until they first log in - that's what creates the account.

Can you tell the difference between an issue that does appear in either the navigator or backlog or active sprint, and one that does not?

Welcome to the Atlassian Community! No, the story points the team use for estimation are not an absolute measure, they are intended to be used as a relative sizing. If it's the same team doing the work, in the same boards and sprints, it's fine if certain types of task tend to be estimated smaller than others. By…

Yep, just search for the Epic, when you look at it, you'll see the Epic Status and the Epic's story status on screen. I think you might need to explain what you are actually trying to achieve here.

Are the emails being processed through the email channel for the service management project? Have you got any email handlers defined? (These are global things, not admministrated inside individual projects, you need admin rights to get to them) Are there any differences between the duplicate issues (apart from maybe a…

I thought so. "localhost" always means "this machine", so when you're using your browser to click on a link with "localhost" as the host, you're trying to access the same machine the browser is running on, not the server. The reason it's giving you localhost links is that the base url which it bases all its links on is set…

Just to address the specific question on top of Stephen's point - there's no "alternate means of access" because the system is broken, not the route to it.

You'll need to educate your users not to use issue keys in their email subjects. That's all Jira is looking for when it reads an incoming email. If it doesn't find a valid issue key, it will create a new issue in the defined project.

Boards are a selection of a set of issues. My best guess is that the two boards are not selecting for what you want to see. Could you check the board configurations? What do the board filters look like? (I'm expecting just "Project = A" and "Project = B" at the moment)

Welcome to the Atlassian Community! Take a close look at the actual links on the page - when you hove the cursor over one, does the browser give you a small help-text with the "localhost" url in it, or is it actually pointing somewhere else? We need to know that to be able to rule in or out your network settings. In fact,…

Welcome to the Atlassian Community! Don't. You'll need many queries and they are not simple. SQL is the worst possible way to question a Jira system for data. You could get most of this from a simple query for "issue type = Epic" and then adding all the fields you need to the issue navigator. (Or do it over the REST API).

It's able to work fast because it's reading a lot from the index, not the database, and the other calculations on top of that aren't too complex to execute! The index actually contains a lot more useful data, because it's effectively part-calculated for us automatically. But it's even harder to read the index!

Correct, yes, an issue will only belong to one parent item (and then by extension an issue all the way up the hierarchy. It's where the family analogy fails - you only have one parent, one grandparent, one great-grandparent etc, although each layer can have many children) You can indeed use links to show more…

By "log into Jira and create an issue", are you thinking you want to take the user to Jira, or do you mean you want your application to gather the data and post it for them? You've got four approaches really: * Link to Jira and ask them to log in normally * Use an "issue collector" in Jira. These give you some code you can…

In SQL, you could get most of it, but not all. Some of the analytics and other data you see is being calculated by the apps, or drawn from the index, not the database. So if you do do it with SQL, you're going to be doing it the hard way: * There's some data you'll need really ugly queries for (macros means searching and…

Ok, there's a simple misunderstanding here. Issue links are nothing to do with issue hierarchy. It doesn't matter what you name any type of link, it's not a hierarchy thing, it's a named relationship between two issues. Advanced Roadmaps allows you to create layers above Epics, and yes, they will show as hierarchy, not…

You can't do this. Jira can only work with the issue you are telling it to in the subject, it can't know that your people intend a comment for another place. Your users are changing the subjection of their reply emails, which is bad practise in general, you will need to get them to stop doing it. Or they are legitimately…

I understand that, but it doesn't actually matter. If a dependency is not in place for a story, then the story is not ready to go into a sprint, it should be skipped until the dependency is dealt with. Returning an issue to the backlog is not done by blanking out the sprint. That destroys your reporting information. Just…